Ratings based on 939 Verified Reviews

4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Penticton B C

Fantastic location.

Posted Nov 20, 2017
Right in the middle of the Village. Easy walk to shopping, dining, the lifts etc. The suite was beautiful with great views of the Village and ski slopes
Comment from Hotel Management
Nov 21, 2017 by Pan Pacific Management, Hotel Management
Dear Kathleen, Thank you for sharing your review with us, and it is a pleasure to hear that you enjoyed your stay. We look forward to hopefully welcoming you back in the future. Kind regards, Hudson M. - Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel right in the Village

Posted Nov 19, 2017
Have stayed on a couples trip two years in a row and have loved the hotel. After a busy day hiking and shopping, taking a relaxing bath in the large tub and having a tea reenergized is for the fantastic nightlife. The only downside was although they claim to keep environmentally sound practices, the housecleaning staff changes our towels even though they were all hung up and not in the bathtub. Overall though, a very good experience!
Comment from Hotel Management
Nov 21, 2017 by Pan Pacific Whistler, Hotel Management
Dear Jason, Thank you for sharing your review with us, and it is a pleasure to hear that you enjoyed your stay. We look forward to hopefully welcoming you back in the future. Kind regards, Hudson M. - Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Our favourite hotel chain is the Pan Pacific....

Posted Nov 15, 2017
Always have such a nice and memorable time when we book at the Pan Pacific. Very professional staff and the service is amazing.
Comment from Hotel Management
Nov 16, 2017 by Thad, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel! I am very pleased that you had a great time with us, enjoying staff and service! We look forward to welcoming you back soon! Kind regards, Thad B. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience!

Posted Nov 10, 2017
Beautiful room with a great view. We we able to check in early and location was very central.
Comment from Hotel Management
Nov 11, 2017 by Laura M - Guest Experience Manager, Hotel Management
Dear Valued Guest, Thank you very much for sharing your review. It is wonderful to hear of your great experience and I am glad that you enjoyed the room, views and location. We hope to see you again soon. Warm Regards, Laura M - Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Well equipped and comfortable

Posted Oct 24, 2017
Friendly and helpful staff, comfortable and well equipped rooms. Breakfast buffet has quite a lot of choice, but some daily specials and hot choices would be good.
Comment from Hotel Management
Nov 2, 2017 by Pan Pacific Management, Hotel Management
Dear Noel, Thank you for your review. I'm glad our team were so friendly and helpful and it's great to see you found the room comfortable. Thank you for your suggestions regarding the breakfast options. I have passed them on to our food and beverage team. I hope we can welcome you back soon. Best regards, Tom F - Guest Experience Manager
5 out of 5
by Margaret

Posted Oct 12, 2017 on Hotels
Comment from Hotel Management
Oct 20, 2017 by Ashley, Hotel Management
Dear Margaret, Thank you for your feedback. We love it when our guests are able to enjoy the Pan Pacific Whistler to the fullest and it is great to see that you stay was no exception. We value your feedback and hope that the Service One Team will be able to welcome you back soon for another enjoyable stay. Warm regards, Ali Bartram - Guest Experience Manager
5 out of 5
by Julia

Two bedroom suite for a family of four

Posted Oct 11, 2017 on Hotels
Booked an upper floor one bedroom suite with husband, a 4 year old, and a 5 month old. We were upgraded to a two bedroom suite since it was early October and the hotel was not busy at all. The hotel provided a baby crib free of charge. The hotel also had a robe for my 4 year old which we used for swimming. Overall, we had a great time! This is our second time staying at this hotel and my 4 year old already asked to go back again! The location is very convenient for getting food and strolling around the village.
Comment from Hotel Management
Oct 13, 2017 by Ashley, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with some feedback. It's great to hear that you enjoyed your stay, the complimentary upgrade, baby amenities, location and pool facilities. We hope to see you again soon. Kind regards, Robbie B - Guest Experience Manager
5 out of 5
by Kelly

Posted Oct 11, 2017 on Hotels
Loved the hotel - great service! Will be coming back!
Comment from Hotel Management
Oct 13, 2017 by Ashley, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with some feedback. It's great to hear that you enjoyed your stay. We hope to see you again soon. Kind regards, Robbie B - Guest Experience Manager
5 out of 5
by Sandy

Posted Oct 5, 2017 on Hotels
Comment from Hotel Management
Oct 7, 2017 by Ashley, Hotel Management
Dear Valued Guest Thank you for taking the time to complete our online survey. I am glad to see that you have enjoyed your stay with us. We look forward to hopefully welcoming you back to the Pan Pacific in the future. . Kind regards, Robbie B - Guest Experience Manager
4 out of 5
by Lori

Posted Oct 4, 2017 on Hotels
Comment from Hotel Management
Oct 6, 2017 by Ashley, Hotel Management
Dear Lori, Thank you for sharing your review! Glad you have enjoyed your stay and we hope to see you again soon. Warm Regards, Laura M - Guest Experience Manager