Ratings based on 356 Verified Reviews

3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Great location close to the arena. Staff was friendly and courteous Would recommend the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Belleville,ON

Posted Nov 20, 2017
The hotel staff were friendly. Rooms were clean. Not a luxury stay but good quality for the price. The only improvement could be the beds. Not comfortable. Breakfast was decent, well stocked.
Comment from Hotel Management
Nov 22, 2017 by Steve G (Front Desk Supervisor), Hotel Management
Dear Brittany, Thank you for your feedback. I am happy to hear that overall you enjoyed your stay. I hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super clean

Posted Nov 14, 2017
Amazing staff, we had a warm welcome from the time we hit the door. This is an absolute jem in the whitby area if you’re looking for a great place to stay. I will definitely be back soon.
Comment from Hotel Management
Nov 20, 2017 by Alexandra, Hotel Management
Thank you for your positive feedback, we look forward to seeing you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Selwyn ON

Nice Hotel Conveniently located

Posted Nov 12, 2017
Pros: Staff and location
Cons: Update couches
Nice hotel with great staff! Could use updating, couch in suite has had its day. Overall great experience
Comment from Hotel Management
Nov 13, 2017 by Steve G (Front Desk Supervisor), Hotel Management
Dear Karen, Thank you for your feedback. I'm glad that overall you had a nice stay with us. I hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from chatham

Posted Nov 3, 2017
Pros: The breakfast was excellent.
Cons: Make sure all the bathroom doors shut. The one in our room would not close all the way.
The room was clean. The beds were comfortable, not a fan of the pillows though. The breakfast was wonderful. This was our second time staying at this hotel. I would definitely stay again.
Comment from Hotel Management
Nov 4, 2017 by Steve G (Front Desk Supervisor), Hotel Management
Dear Mimi, Thank you for your feedback. We will take a look at the door in that room. I'm glad you enjoyed your stay and I look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa, ontario

All as expected

Posted Oct 31, 2017
Check in seamless. Plenty of free parking. Decent included breakfast. Clean room.
Comment from Hotel Management
Nov 1, 2017 by Steve G (Front Desk Supervisor), Hotel Management
Dear Linda, Thank you for the positive feedback. I look forward to seeing you again soon.
2 out of 5
by A verified traveler

Disappointing

Posted Sep 30, 2017
Pros: Room size is great and room amenities
Cons: Smell
The hallways smell like cigarette smoke. Thus used to be our go to place. It's bern a couple yrs and we honestly won't come back. We'll go a bit further west. I used to recommend thus hotel but won't anymore.
Comment from Hotel Management
Oct 3, 2017 by Steve G (Front Desk Supervisor), Hotel Management
Dear Valued Guest, I'm very sorry that we did not meet your expectation on your most recent visit. I will discuss your concerns with our housekeeping staff to ensure that highest quality standards are met. I hope you to see you again soon.
2 out of 5
by A verified traveler

Dirty carpet; needs upgrade

Posted Sep 12, 2017
Pros: Nothing
Staff unfriendly - one young lady was helpful When we got to our room, there was no soap or any bottles of shampoo; conditioner; hand lotion. I asked the cleaning staff in the hall way at the time if I could have some soap. Her response was: "I put some in the room" I told her there were not any in washrooms. She again rudely said " I put some in the room". Basically telling me I had taken them and was asking for more...seriously! She reluctantly gave me 2 small bars of soap. I had to go to front desk to get bottles of shampoo, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful surroundings. Very clean. Excellent room

Posted Sep 5, 2017
Pros: It was very clean and in a quite, serene area. Breakfast was great with lots of choices for all Traveled with children and it fit our needs perfectly.
Cons: The receptionist wasn't the friendliest.
Location: not much but that was positive. Very peaceful for a good nights sleep. Especially since we travelled with children. Pic nic/ BBQ area on hotel grounds
Breakfast was great with lots of choices. We were very comfortable. It was very clean and in a quite, serene area. Perfect for the one night we stayed. Traveled with children and it fit our needs perfectly.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brantford, ON

The room was very humid.

Posted Aug 25, 2017
Pros: Breakfast is included and it was close to college
Cons: floor carpet in room and humidity control
Location: Good
Due to humidity, we could not sleep properly. Air quality, carpet quality need improvement. Carpet floor look so old and dirty. Room was too small.