Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Great location but old tired hotel.

Posted Sep 20, 2016
Pros: Location
Cons: Remodel the rooms.
Location: Central location to the Mt. Washington valley region. Many places to eat.
Centrally located in the white mts. but this hotel has seen better days. Small hotel room. OK if you want an old country hotel but not up to many newer hotel standards.
4 out of 5
by A verified traveler from Florida

Enchanting, quaint, delightful place to stay

Posted Sep 18, 2016
Pros: Everyone was very gracious and kind. The ambience was wonderful. The design of the suite was really cute. I felt like I had gone back in time.
Cons: The communication between the hotel and Expedia obviously could be improved. Also, the air conditioning needs to be upgraded to include every room,
Location: The location was excellent and lovely. Not much to do unless you golf, but we enjoyed shopping at White Mountain Puzzles.
All was quite delightful, cookies waiting for us with cider, a vintage elevator, the old phone booth, etc., except for one thing. I booked with Expedia for a room with two double beds. I GOT a room with a king bed in a pet and smoking room. Not acceptable! So the hotel graciously offered to trade my room, but there were no double rooms left. Instead, we got a room with one queen bed and a hide-a-way sofa in the living room. That room did not have air conditioning, and my traveling companion was not impressed, nor was she completely comfortable in the living room.
1 out of 5
by A verified traveler from Milwaukee, WI

Gave me "Expedia Room" their words not mine

Posted Sep 7, 2016
Pros: nothing
I arrived after renting this unit with my app @ expedia.com and they offered me the "expedia room" management’s words, not mine, unless I paid an upgrade. I looked at the "expedia room”, upgraded room, and thought I will pay the fee. When we got in the "upgrade room" there were dead bugs all over the bathroom and we walked into cobwebs to turn on the AC. When then noticed the paper the housekeeper wrote a note on was previously damaged by water and looked very old. The AC did not work and the bed was rock hard and we were traveling with our son and could not imagine how bad the old pull out couch bed would be, so we left. They offered back the "expedia room" and we said no thank you that this was not as described. Their hallways were dirty and looked like they have not been vacuumed in months. We called expedia to let them know we left and they said a manager would confirm if we could be refunded in the morning. I called back two days later and after 2.5 hours on the phone expedia said the offered us a free upgrade and free breakfast. They lied. I would stay far away from this place as I paid full price plus upgrade fee and they will not refund me, they told expedia three time they would not refund they are holding me to it even though I did not stay.
4 out of 5
by A verified traveler

Mountain views

Posted Aug 26, 2016
We had stayed here once before and nothing had changed. It is a very historic place to stay and has a wonderful views of the mountains. We had a loud upstairs neighbor and I tried to call the front desk at 10:30-11:00 pm to ask them to contact the people. Nobody answered the front desk phone so I had to get out of bed, get dressed, and walk downstairs to the front desk to complain about the noise! I sleep with ear plugs so you can guess how loud these people were if I could hear them through ear plugs!
Comment from Hotel Management
Sep 15, 2016 by Brendan Poutre, Hotel Management
We are sorry to hear about the guests above you, and that we were not available to assist you as needed. Please accept our apologies for the inconvenience.
5 out of 5
by A verified traveler

Bel hotel pitoresque.

Posted Aug 23, 2016
Tres vieil hotel bien entrenue. Chambre tres confortable. Quelques élément sont à changer comme le tapis central mais tout est très propre. Beau séjour!
Comment from Hotel Management
Sep 17, 2016 by Brendan Poutre, Hotel Management
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.
4 out of 5
by A verified traveler

Posted Aug 17, 2016
Beautiful, old fashioned hotel. Very nice staff, very good food with reasonable prices.
Comment from Hotel Management
Sep 15, 2016 by Brendan Poutre, Hotel Management
Thank you for visiting Eagle Mountain House. We hope to see you again soon.
4 out of 5
by A verified traveler from mass

Relaxing Hotel in the white mountains.

Posted Aug 11, 2016
Pros: Location, quiet golf ,nice deck
Cons: golf course
Location: near story land, black mountain and some nice restaurants The Red Fox restaurant is very good
This Hotel is a little North of busy conway area right near the Falls and Story land. I golfed right at the picturesque Eagle mountain course. We went to the falls down the St not even a half mile and took a dip and laid out on the rocks. We ate at the hotel restaurant my ceasar salad was excellent and the pan seared sea scallops were great. My wife did not like the fish and chips i thought the batter was good but the fish needed a little help. The game room was excellent my son and i played ping pong, pool and video games past 11 at night. The outdoor pool was also great. Hotel needs some reconditioning / updating but don't change the the charm and character of this turn of the century grand hotel.GREAT Deck Lots of different state plates here people from all over the country and Canada come here. The golf course needs a lot of fairway work and was a little burnt up.With some love it could be a 3 out of 4
Comment from Hotel Management
Sep 15, 2016 by Brendan Poutre, Hotel Management
We are honored to read your comments about your stay with us Special K. Being a part of the beautiful New Hampshire countryside is something that makes us proud! There are some great enhancements planned for our property in the coming months. We hope you will visit us again and see our progress.
5 out of 5
by A verified traveler

Nice surprise

Posted Aug 7, 2016
Considering the cost, this hotel is a gem. Pefect launch point for pinkham notch and crawford notch hiking. This is a historic hotel which is beautiful to stay in. Will definitely stay again over anything in North conway.
Comment from Hotel Management
Sep 15, 2016 by Brendan Poutre, Hotel Management
Thank you for choosing Eagle Mountain House! Helping hikers explore the amazing landscape is something we really enjoy and are glad that you noticed. We look forward to welcoming you back soon.
3 out of 5
by A verified traveler

Convenient to the Jackson Falls

Posted Aug 6, 2016
Room to small for a queen bed - no fridge- elevator was not working
Comment from Hotel Management
Sep 15, 2016 by Brendan Poutre, Hotel Management
We are sorry to hear that you didn't enjoy your guest room. Some of our rooms are a bit smaller than others, but I am sure that we could find one that better suits your needs the next time you visit.
5 out of 5
by A verified traveler

Conveniently located in the white mountains.

Posted Jul 22, 2016
Perfect get away location for those who want to enjoy the activities without hustle and bustle of North Conway .
Comment from Hotel Management
Jul 24, 2016 by Diane B., Hotel Management
We are so glad that you enjoyed your stay with us. It is a great feature to be tucked away in the mountains, yet close enough to the shopping and entertainment in North Conway. We hope to see you again soon.