Front of property - evening/night

Reviews of North Conway Grand Hotel

4 out of 5
North Conway Grand Hotel
72 Common Court, North Conway, NH

Reviews

8.2

Very Good

Rating 10 - Excellent. 490 out of 1002 reviews" "
Rating 8 - Good. 245 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 22, 2024
We are sorry you were not entirely satisfied with your stay! We hope to welcome you back for an improved experience.

10/10 Excellent

Hannah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really nice outlets that you can walk too. Very kid friendly there’s a pool indoor and outdoor along with a hot tub.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our convenient location near the outlets and that our amenities, including the indoor and outdoor pools and hot tub, added to your stay. We strive to create a welcoming environment for families, and we're glad to know that you found it to be kid-friendly. We hope to welcome you back for another enjoyable visit in the future!

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is a walking distance
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
We are glad you enjoyed our proximity to local attractions. We hope to see you again soon!

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was helpful and friendly
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

4/10 Poor

Cristina

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our a/c unit was not working properly. It was bery loud and did not cool the room. Set the temp to 64 the room did not get cooler than 76.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
We're truly sorry to hear about the inconvenience you experienced with the A/C unit during your stay. Your comfort is our priority, and we apologize for falling short in this instance. Thank you for bringing it to our attention.

8/10 Good

Reynolds

Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Thank you for sharing your rating. We hope to welcome you back again soon!

6/10 Okay

Maria, dollard des oremaux

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Betty and Doug, Wells

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a little winter getaway. The hotel is great and walking distance to Settlers Green. No Conway is a cute little town with restaurants and a bit of shopping there, too. The hotel is great, but does need a little bit of updating.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Thank you for your feedback and for choosing to stay with us during your winter getaway! We hope to welcome you back again on your next visit to North Conway.

6/10 Okay

gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Unable to use shower head..would not switch from hand held shower wand. No room in bathroom for make up/bathroom items. Shelf was in shower thus had to move everything when taking a shower . Sink was small with no counter space.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
We apologize for the inconvenience you experienced with the shower head and the lack of space in the bathroom. We strive to provide a comfortable and convenient stay for all our guests and regret falling short in this instance. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 18, 2024
Thank you for sharing your positive rating! We hope to welcome you back again soon!

6/10 Okay

Kyle

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Thank you for sharing your rating. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Thank you for sharing your positive rating! We hope to welcome you back again soon!

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Convenient and comfortable!
Stayed 1 night in Mar 2024
Response from Manager on Mar 4, 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that your stay was great and that you found our hotel convenient and comfortable. We appreciate your feedback and look forward to welcoming you back on your next visit.

8/10 Good

Heino

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Manager on Mar 4, 2024
Thank you for sharing your rating. We appreciate you choosing to stay with us and hope to welcome you back again in the future.

10/10 Excellent

Stephen

Stayed 2 nights in Feb 2024
Response from Manager on Apr 3, 2024
Thank you for your positive rating. We appreciate you choosing our hotel!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Thank you for your positive rating! We hope to welcome you back again soon!

6/10 Okay

Michelle

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Have stayed here 5 times before and always been very pleased but this visit was very disappointing. Original room was poor location and minimal storage for clothes so asked to be moved. This happened after staff checked with manager. Seemed as we had booked through Expedia only certain rooms available to us! Bar & restaurant barely open and last orders 8.30pm! Staff not rude but not helpful either. May have to look for different hotel next time.
Stayed 5 nights in Jan 2024
Response from Manager on Jan 31, 2024
We're genuinely sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for the inconvenience with the initial room and the limitations in storage. We appreciate your loyalty as a returning guest, and it's disheartening to learn that this visit fell short of your expectations. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Davit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. The front desk was good and responsive. The staff was professional. The area and the location are the best because it takes 5 mins to get to everywhere.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 29, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that our front desk team was responsive and accommodating. It's wonderful to know that you found our staff professional and that our location suited your needs. We appreciate your kind words and look forward to hosting you again when your travels bring you back to the area.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
lovely property and friendly, helpful staff
Response from Manager on Jan 29, 2024
Thank you so much for your kind words! We're delighted to hear that you found our property lovely and our staff friendly and helpful. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Coty

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very quiet and super clean.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Thank you for your kind words! Providing a peaceful and clean environment is important to us, and we appreciate your positive feedback. We look forward to welcoming you back!

6/10 Okay

Nick

Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
We are sorry you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Thank you for choosing to stay with us! We appreciate you sharing your positive rating!

10/10 Excellent

Julianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised family! Kids loved the giant stuffed animals in the lobby, the talking moose Monty, surprise hot chocolate bar during the day. Room was fine, the couch made a great 3rd bed. Indoor and outdoor heated pool and hot tub lovely with the snow coming down!
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Thank you for choosing us! We're thrilled to hear that your family was pleasantly surprised. We're delighted that the room, including the couch as a 3rd bed, met your needs. We look forward to welcoming your family back for more memorable moments!

10/10 Excellent

France

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Thank you for your positive rating! We hope to welcome you back again soon!

8/10 Good

Nadiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Thank you for sharing your feedback. We hope to welcome you back for an even better experience in the future.

8/10 Good

Jeffrey

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Many thanks for choosing our hotel! We hope to see you again soon!

6/10 Okay

Barry

Traveled with partner
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back again for a more enjoyable experience in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property.
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Thank you for your kind words! We hope to welcome you back soon!

4/10 Poor

warren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on Jan 8, 2024
We are sorry you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Mandie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Thank you for your positive rating! We hope to welcome you back soon for another great stay!

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Didn’t like that the Nike outlet is no longer available
Stayed 2 nights in Jan 2024
Response from Manager on Jan 8, 2024
We hope you enjoyed your stay at our hotel. We are sorry the Nike outlet closed at Settlers Green. Thank you for sharing your feedback.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Thank you for your positive rating! We hope to welcome you back again for another great stay!

10/10 Excellent

Norzehan

Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
Thank you for sharing your positive feedback. We hope to welcome you back again soon!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect night
We got away for an adult Christmas.
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
We are so glad you enjoyed your holiday with us! We hope to see you again soon!

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The drain was not working properly which caused the shower to not function well because it would flood out over the edges. You should specify accessible as handicap accessible also because it’s not all that clear.
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
We're sorry to hear about the inconvenience you faced with the drain in your room. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We hope to have the chance to make it up to you in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome outdoor heated pool and hot tub!
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
We are so glad you enjoyed the outdoor pool and hot tub. We hope to welcome you back again soon!

10/10 Excellent

Anne Barbara, Portsmouth

Stayed 2 nights in Dec 2023
Response from Manager on Jan 31, 2024
Thank you for positive rating! We hope to welcome you back again soon!

2/10 Terrible

Peter

Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
We regret you did not enjoy your time with us. We hope to have the opportunity to welcome you back and provide an improved experience.

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and Clean just a little uncomfortable
We have stayed here before and love it. It is absolutely beautiful especially this time of year. It’s very clean and love the amenity options they have. Our room was in great condition. The only complaints I have would be on our first night a fire alarm went off at 12am. Not sure what that was about but we didn’t let that ruin our trip. And the bed/pillows were SOOOO uncomfortable. It left us excited to get home!
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Thank you for being a returning guest and for sharing your experience! We're thrilled you find our hotel beautiful and appreciate the cleanliness and amenities. Apologies for the inconvenience caused by the fire alarm; we'll investigate to ensure it doesn't happen again. Your feedback about the bed and pillows is noted, and we'll work to improve for a more comfortable stay next time. We hope to welcome you back for a truly delightful experience!

10/10 Excellent

Johanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'endroit à séjourner à North Conway !
Un séjour agréable dans un bel hôtel !
Stayed 3 nights in Dec 2023
Response from Manager on Dec 26, 2023
Thank you for sharing your positive feedback! We hope to welcome you back again soon!

10/10 Excellent

SHEILA

Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Thank you for sharing your positive rating! We appreciate you choosing to stay with us for your North Conway visit.

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Stiff bed
I had stayed before, but I had forgotten how used it feels. The room was spot less and everything worked. Although making the TV scroll through more channels was a failure. The bed was very stiff put the pillows and coverings where nice. The restaurant reminded me very much of a tacky restaurant on Germany I used to visit. Lots of wood. The breakfast buffet was standard. Eggs ,bacon, Dannon yogurt (yuke) .... very American. Fruit seemed fresh coffee was blah... Check in was easy. Overall nice stay, but the bed once again was stiff. Honestly tough on my bones.
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Thanks for returning! Your detailed feedback is appreciated. We're glad to hear the room cleanliness met your expectations. Your comments about the bed stiffness will be reviewed to ensure a more comfortable experience in the future. We'll also take your feedback about the restaurant ambiance and breakfast options into consideration for enhancements. We hope to welcome you back for an even more comfortable stay next time!

10/10 Excellent

Pete

Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
We are glad you enjoyed your stay and appreciate your positive rating!

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Thank you for sharing your feedback. We hope to welcome you back for another great stay next time you are in town.

6/10 Okay

Cathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back for a more enjoyable experience in the future.

2/10 Terrible

Jaclyn

Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
We regret that you did not enjoy your stay with us. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 Good

Karol, Rochester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and our room was cleaned everyday. The only problem we had was the tub and sink was clogged. Don’t particularly like standing in water during a shower
Stayed 3 nights in Dec 2023
Response from Manager on Dec 26, 2023
I'm glad you found the hotel beautiful and the daily room cleaning satisfactory! I'm sorry to hear about the inconvenience with the clogged tub and sink; that's definitely not ideal. I'll make sure our maintenance team addresses this promptly to ensure a more enjoyable shower experience for our guests in the future. Thank you for bringing this to our attention!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite place to stay in North Conway
Very nicely done hotel that is very clean in all areas! The decor is nice. ATF is very friendly. Love the heated pools & hot tubs. Walking distance and/or close to all the shopping & food.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Thank you for your kind words! We're delighted you enjoyed our clean facilities, charming decor, and friendly staff. It's great to hear you made the most of our heated pools and hot tubs. Our convenient location near shopping and dining makes for a perfect stay. Looking forward to welcoming you back for more relaxing moments at our hotel!