Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Rhode Island

Nice Location and Family Friendly

Posted Aug 20, 2016
We went to the Red Jacket for a mini summer get away. We chose the Red Jacket because of it's indoor water park. Tip- make sure your water park tickets are included in the room price. The indoor water park was nice for our little ones, however was a little cold. We all enjoyed the outdoor pool much more. The only complaint I have is the hotel really needs to update there beds. The mattresses were very uncomfortable and we were unable to get a good night sleep.
3 out of 5
by A verified traveler from Westwood, MA

Summer vacation 2016

Posted Jul 31, 2016
Pros: The water park is fun! The pool is decent out doors. The food is very good (breakfast/dinner). Lots of activities throughout the day for little ones.
Cons: The breakfast is way overpriced. Went up since our last visit and it was expensive then. Kids prices should be less than adults
Location: We visit yearly and love NH. There's always something to do: Story land, Santana village, shopping, biking, taking in local scenery.
So I booked this hotel 2 months in advance maybe more and paid in full at the time of booking because it saved some fees etc. When we get to the hotel I noticed charges in the same amount being held on my card a day later. The hotel said they didn't know why that happens but it just does...rightttt. So I begin questioning this issue due to the fact that these funds were part of the money in the budget for our stay in North Conway. The staff called the bank and it took 3 days before I saw the funds back in my accnt. Wasn't the end of the world but I didn't expect that to happen seeing as how I thought I was all set by booking in advance. They did offer complimentary water passes which are separate fees from the resort. While the place looked rather decent, it had a foul smell which I didn't recall from our last stay. Was awful. In addition to the smell we were placed on a lower level floor that was considered an upgrade on my wife's birthday weekend/family vacation. The showers burned us because the water kept going hot and cold and couldn't be adjusted properly. The drain was so slow we had to shower in the previous persons water every shower. The mountain view room location was strange where we had to walk through a function room that had stairs leading to the level of the rooms (about 3 steps) that were frustrating when arriving with suitcases and leaving the resort on check out. I like the vibe of the hotel and the water park is fun. The food is very pricey for breakfast.
5 out of 5
by A verified traveler

Great for kids and adults

Posted Jul 30, 2016
Great place to stay..we extended our stay for two nights..will stay again
1 out of 5
by A verified traveler from No

Didn't stay and couldn't get our money back!

Posted Jul 23, 2016
Guaranteed room was not guaranteed! Not able to get our money back to stay.in another hotel because we booked through E,Pedia, who the manager on duty claimed, is horrible! The rooms were dark. Our door moved and made lod no use with every person walking down the hallway. The ceiling was paper thin and we heard every.noise from above. Manager on duty.not willing to call head manager unless there was property damage to report. The overall experience was the worst I have ever experienced out of all hotels I have stayed in. A full size bed was given in place of the guaranteed kind bed we booked. Horrible overall experience.
3 out of 5
by A verified traveler

Posted Jul 22, 2016
The room could have been cleaner. I do not think you should have to pay 10 dollars more to watch your children in the water park after all we are ensuring their safety. The person smoking in the room next to ours not he balcony was a bit awful to breathe in when we were trying to enjoy some fresh air. When I asked to book the room another night they tried charging me 250.00 for one night so we stayed at another hotel.
4 out of 5
by A verified traveler

Great view of the White Mountains

Posted May 12, 2016
2 night stay for our 47th anniversary was terrific.
5 out of 5
by Nancy from Maine

Family get away

Posted May 12, 2016 on Hotels
Great spot for celebrating our grandaughter's birthday. We all loved the water park
5 out of 5
by Raymond

This traveler left a rating score only Posted Apr 28, 2016 on Hotels
2 out of 5
by A verified traveler

not happy

Posted Apr 21, 2016 on Hotels
Too expensive No breakfast Water park fun
3 out of 5
by Ronad from Methuen

No Ģarden view

Posted Apr 19, 2016 on Hotels
My stay was good I was over charged for my stay. The lady at the front desk was not willing to help in any way. When I booked my stay it stated that the water park was in luded but it wasn't. At the time of check out other people were checking in and they had the same problem and gave them the water park passes and charged me for it. They were not willing to help in any way. The garden view was a view of the back parking lot