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What a great option to have 2 rooms with a common area for the family to sit and spend time together. Love the suite options here. We will definitely be back again.
Justine
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Apr 9, 2024
Thank you for your kind review! We're delighted to hear that you loved our suite options and enjoyed the common area for your family to spend quality time together. We appreciate your feedback and are thrilled that you plan on returning. We can't wait to welcome you back for another wonderful stay!
Thank you for your perfect 5-star review! We truly appreciate your kind feedback and are thrilled to know that you had an excellent experience with us. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another outstanding stay in the future!
Thank you for your excellent 5-star review! We appreciate your feedback and are delighted to know that you had a wonderful experience during your stay with us. We strive to provide the best possible service and are thrilled that we exceeded your expectations. We look forward to welcoming you back for another outstanding stay in the future.
Such a wonderful experience during the snow storm. Everyone was so lovely and friendly. Spent the day in the pool/hot tub and enjoyed activities in the lobby.
Kelly
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 25, 2024
Thank you for sharing your wonderful experience at our hotel during the snowstorm. We are thrilled to hear that you had a lovely time and that our staff made your stay enjoyable with their friendly and welcoming attitude. It's fantastic to know that you took advantage of our pool, hot tub, and lobby activities. We appreciate your kind words and look forward to providing you with another exceptional stay in the future.
Great stay as always, loved having the fire pit for snores and the pool/hot tub for after skiing!
Melissa
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 22, 2024
Thank you for your review! We are pleased to hear that you enjoyed the firepit and the indoor pool and hot tub. We look forward to seeing you again in the future.
All around great stay—clean, good amenities, friendly & helpful staff.
Dominique
Stayed 2 nights in Feb 2024
Response from Charlotte M. on Apr 13, 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed a clean stay with good amenities and friendly, helpful staff. Your kind words mean a lot to us, and we hope to welcome you back for another great stay in the future.
8/10 Good
Harold
Mar 7, 2024
Liked: Cleanliness, staff & service
The rooms were clean and spacious
Harold
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 9, 2024
Thank you for your review! We're delighted to hear that you found our rooms to be clean and spacious. Your comfort is our top priority, and we're happy to know that we met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay. Thank you for choosing our hotel!
Beautiful 2 bedroom suite. Extremely friendly and helpful staff. 3rd time staying there and will definitely be back.
Gary
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 9, 2024
Thank you for your kind review! We're thrilled that you enjoyed your stay in our beautiful 2-bedroom suite and found our staff to be friendly and helpful. We appreciate your loyalty as a returning guest and look forward to welcoming you back for your 4th visit. Thank you for choosing our hotel!
Thank you for your review! We do apologize that parking was scarce. We do have additional parking on the street coming into the parking lot. Our staff is also able to move their cars if need be. Please ask the front desk for assistance.
Thank you for your review! We hope to see you in the future!
6/10 Okay
Robin, dexter
Traveled with partner
Feb 17, 2024
It was very loud. Somebody had been moving something up above us and it continued all night till morning and it woke us again. I complained about it. They moved us and it was still loud.
Robin
Stayed 2 nights in Feb 2024
Response from Charlotte M. on Feb 18, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the noise disturbance you experienced during your stay. We understand how important a peaceful environment is for a good night's rest, and we are truly sorry for any inconvenience caused. We will address this issue with our team to ensure it does not happen again in the future. We appreciate your understanding and hope to have another opportunity to provide you with a better experience. Thank you for choosing our hotel.
We requested a handicapped accessible unit. The bathroom was acceptable with multiple bars around the toilet & shower. However for a person with mobility issues, paraplegia, a 3 foot tall bed, might as well be a mountain
to climb! My husband was left with sleeping on the pull out sofa. This was very uncomfortable due to his multiple medical issues.
Raymond
Stayed 1 night in Jan 2024
Response from Charlotte M on Feb 6, 2024
Thank you for your review. We appreciate you leaving your feedback. We do apologize for the inconvenience that you faced with your room. We do have a roll in shower room, where the bed is closer to the floor. I’m not sure if that would be more helpful for your husband if you do choose to stay with us again. Please give us a call and speak to manager so we can better assist you.
Thank you for your review! We are glad that you enjoyed your room, our complimentary breakfast and our indoor pool! We hope to see you again in the future!
Thank you for leaving us your review. I do apologize that you did not have a good experience while staying at our hotel. I would love to hear more about what happened during your stay and see if there is anything we can do to make this right. Please feel free to call the hotel and ask for Teresa Lupoli or Charlotte Modrzynski.
8/10 Good
Nancy
Jan 7, 2024
Nancy
Stayed 2 nights in Dec 2023
Response from Charlotte M. on Jan 29, 2024
Thank you for your review! We appreciate you choosing to stay with us!
Beautiful hotel, centrally located, and family friendly!
We will be back!
Lesley
Stayed 3 nights in Dec 2023
Response from Charlotte M. on Jan 4, 2024
Thank you for your review! We are pleased to hear that you enjoyed our hotel, the location and how family friendly we are. We can't wait to welcome you back.
We like staying here because they have a full kitchen in the room and we can cook our own food! We also enjoy the hot tub but this time there were a lot of children in the hot tub and the parents allowed it, that’s not very relaxing for us having children splashing around in the hot tub! We also usually enjoy they’re breakfast but this time we found a hair in the sausages and a hair in the eggs, cooks should be wearing hair nets, doesn’t make us want to eat there anymore! Overall the rooms are enjoyable and guest service was good!
Alexis
Stayed 2 nights in Dec 2023
Response from Charlotte M. on Dec 17, 2023
Thank you for choosing to stay with us and for sharing your feedback. We're glad to know that you enjoy the full kitchens in our rooms! We apologize for the inconvenience caused by a lot of kids in the hot tub. With the busy weekends, we do have a lot more kids in house. We also apologize for the issues you encountered with the breakfast. We will discuss your feedback with our Breakfast Supervisor. We appreciate your understanding and are glad to hear that overall the rooms were enjoyable and the guest service was good. Your feedback is valuable, and we hope to have the opportunity to provide you with an improved experience during your next visit.
Great hotel in the heart of North Conway. Would be excellent choice for a couple with kids or just couples getaway. Firepit outside pool area was warm and coziness on a chill fall night.
Stanley
Stayed 1 night in Nov 2023
Response from Charlotte M. on Dec 16, 2023
Thank you for your feedback! We're thrilled to hear that you had a great stay at our hotel and you loved the location. We're glad you enjoyed the warm and cozy atmosphere of our firepit. We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future.
Great hotel and staff! Very clean, great rooms, nice amenities. Many breakfast options, however, some of the hot food was just ok tasting. Pillows were not comfortable, but overall a comfortable stay. Would recommend!!
Autumn
Stayed 1 night in Dec 2023
Response from Charlotte M. on Dec 15, 2023
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our hotel and staff to be great, and that you appreciated the cleanliness, rooms, and amenities. We apologize if the pillows were not to your liking, but we're pleased to hear that you still had a comfortable stay overall. Thank you for recommending us, and we look forward to welcoming you back for another great experience in the future.
This place is gorgeous, staff are fantastic, breakfast was good. Great place. Rooms are like a small apartment
Charles
Stayed 1 night in Nov 2023
Response from Charlotte M. on Nov 29, 2023
Dear Charles, Thank you for your fantastic review! We're delighted to hear that you found our place gorgeous and enjoyed the friendly and fantastic staff. It's great to know that you enjoyed the breakfast and found our rooms to be like small apartments. We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.