Ratings based on 748 Verified Reviews

4.0 out of 5
86% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
This is a nice hotel centrally located next to the mall in White Plains. It looks like it was extensively renovated about 10 years ago, and is showing a bit of age. That said, the rook was spacious by NY standards and the bed was very comfortable. The staff was nice and helpful.
Comment from Hotel Management
Jun 15, 2017 by Dena McConnell, Hotel Management
Thank you for taking the time to share your feedback with us. We are so glad you enjoyed your time at the Crowne Plaza White Plains-Downtown. We look forward to your return stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel - great rooms

Posted Jun 4, 2017
Very nice - high end hotel - first class amenities- room service was fast and high end
Comment from Hotel Management
Jun 15, 2017 by Dena McConnell, Hotel Management
Thank you for taking the time to share your feedback with us. We are so glad you enjoyed your time at the Crowne Plaza White Plains-Downtown. I will be sure to share your feedback with our staff. We look forward to your return stay!
3 out of 5
by A verified traveler

Good location for purpose of trip

Posted May 24, 2017
Good location for what we needed but condition of room was just fair and cleanliness of room hotel staff was nice. Buffet breakfast was adequate And room given was not what was booked. Overall just mediocre
Comment from Hotel Management
Jun 15, 2017 by Dena McConnell, Hotel Management
Thank you for your feedback, I'm sorry to hear that you were not 100% satisfied with the hotel's condition, but so glad to hear you enjoyed our staff. I will be sure to share your feedback and we hope you will stay with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Room was newer and clean. Staff was very friendly.
Comment from Hotel Management
Jun 15, 2017 by Dena McConnell, Hotel Management
Thank you for taking the time to share your feedback with us. We are so glad you enjoyed your time at the Crowne Plaza White Plains-Downtown. We look forward to your return stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from White Plains, NY

Wonderful staff.

Posted May 16, 2017
Annalise bartender/waitress was great. Her service was impeccable. Thanks!!! Will continue to come to Crowne Plaza White Plains whenever I'm in NY. Wonderful crew Jacqueline P
Comment from Hotel Management
Jun 15, 2017 by Dena McConnell, Hotel Management
Thank you for taking the time to share your feedback with us. We are so glad you enjoyed your time at the Crowne Plaza White Plains-Downtown. I will be sure to share your feedback with Annalise and our staff! We look forward to your return stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to shops and restaurants

Posted Apr 18, 2017
The hotel is situated a a walking distance from the mall. Steps away from downtown White Plains. Very close to restaurants, bookstore and surprisingly a Walmart in the downtown that's is open til late at night!!
Comment from Hotel Management
Jun 15, 2017 by Dena McConnell, Hotel Management
Thank you for taking the time to share your feedback with us. I'm so glad you had a chance to enjoy all that is so convenient to us and had a great time while you were here. We look forward to you future stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from T.

Nice hotel close to new job.

Posted Apr 12, 2017
I just started a new job and needed a place to stay for a night. The hotel exceeded my expectations with the comfortable room as well as great customer service. I have stayed in a lot of hotels in the last month but this is my favorite. A good price plus great service. What a great combination. Way to go Crown Plaza.
5 out of 5
Recommended
for Everyone
by A verified traveler from buffalo

Posted Apr 11, 2017
Staff was courteous.Room was comfortable.Atmosphere and locale in downtown White Plains was inspiring and convenient.Gift shop had nice variety.
5 out of 5
by Citlari

Amazing

Posted Mar 20, 2017 on Hotels
I loved my stayed at this hotel !!
4 out of 5
by A verified traveler

Great stop

Posted Mar 16, 2017 on Hotels
Good hotel for my short stay on business. Staff was excellent.