Indoor pool, sun loungers

Reviews of Sonesta White Plains Downtown

4 out of 5
Sonesta White Plains Downtown
66 Hale Ave, White Plains, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 598 out of 1102 reviews" "
Rating 8 - Good. 260 out of 1102 reviews" "
Rating 6 - Okay. 122 out of 1102 reviews" "
Rating 4 - Poor. 66 out of 1102 reviews" "
Rating 2 - Terrible. 56 out of 1102 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the site.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Carlo, it's wonderful to hear that you enjoyed your time at Sonesta White Plains Downtown. We strive to provide an enjoyable stay for our guests and we're delighted that we succeeded in your case. Your feedback is greatly appreciated and we can't wait to welcome you back soon.

6/10 Okay

SHARON

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
I stay here once or twice every year on business. My complaonts this time however were that the carpeting between the garage and hotel elevator entrances were extremely dirty and worn, and the construction noise as they workon rénovating the hotel were so incredibly loud. They did however make an adjustment to my bill when I complained about the noise at checkout. People do need to be warned about this in advance. I will be staying there again next year, as the rooms are comfortable and the location is very convenient, and the staff very pleasant. Hopefully by then the renovation will be done.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Sharon, we appreciate your continued loyalty and your constructive feedback. It's dismaying to learn that your recent experience wasn't up to your usual standards. We apologize for any inconvenience regarding the cleanliness and any disturbances due to the ongoing improvements. We're glad an adjustment was made to reflect this, and it's great to hear our team members were pleasant during your visit. Your comfort is our priority and we're working diligently to complete our renovations promptly. We look forward to providing a more enjoyable stay when you return next year.

4/10 Poor

Richard, Philadelphia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
We appreciate the feedback, Richard.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

4/10 Poor

Jennifer

Traveled with partner
Disliked: Cleanliness
The wallpaper was peeling, the room amenities (television, coffee maker, and CD player!) were outdated, and the shower/bath water streamed brown for several minutes. Upon complaint, it was said there was work being done to the building but none of that information was shared with the guests. There was also a hidden surcharge of $27 (fine print!) slipped under my door at the end of the stay which was not discussed at check-in. When asked, I was told it was for all the "extra services" provided and was handed a business card with a $10 drink comp...at check-out! The good part of this stay was its convenient location to major highways and local activities.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Jennifer, we appreciate your feedback. It's regrettable to learn you had some concerns regarding aspects of the room and the clarity of additional charges. We continually aim to improve and update our facilities, always striving for transparency in all communications. However, it is heartening that you found the convenience of our location useful. We hope for a chance to serve you again in the future with a more satisfying experience.

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights and requested housekeeping each day. Only did it twice whenbi saw tge maid in the hall and asked her directly.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
James, it's disheartening to hear you had inconsistencies with your housekeeping service. The frequency of this service should be a given, so your experience is disappointing. Our team members are usually prompt when it comes to such requests. It's our hope that, despite this experience, you will allow us another opportunity to provide you with the service you expected.

8/10 Good

Ronece

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the beautiful view from my room
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Ronece, it's fantastic to hear that you enjoyed the gorgeous vista from your room at Sonesta White Plains Downtown. We aim to provide all our guests with delightful experiences. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy and smooth check in and check out!
Response from Customer Service on Feb 12, 2024
Crystal, it's wonderful to hear your experience at Sonesta White Plains Downtown was marked by a fantastic location and a seamless check-in and check-out process. We strive to provide effortless experiences for our guests. We look forward to hosting you again!

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thanks for the fantastic rating, Michael!It's outstanding we could exceed your expectations during your stay at Sonesta White Plains Downtown. We're all looking forward to your next stay with us.

8/10 Good

GREG

Response from Customer Service on Mar 1, 2024
Greg, thank you for choosing Sonesta White Plains Downtown and for providing your rating. We're glad to see your visit was enjoyable and we're looking forward to hosting you again in the future.

10/10 Excellent

Shelly-Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it is on the mall
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Shelly-Ann, thank you for your feedback. The Sonesta White Plains Downtown is indeed close to shopping facilities to ensure an enjoyable stay for our guests. We're thrilled that you had a positive experience at our location and we hope to welcome you back soon.

10/10 Excellent

lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The staff are all super friendly and helpful, especially Joel and Patty at the front desk who helped turn my rough morning around.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Lorraine, it's wonderful to hear that you enjoyed your stay at Sonesta White Plains Downtown. Your compliments about Joel and Patty have been shared with them, who were thrilled to have made such a positive impact on your day. We truly appreciate your kind words about our team members' friendliness and helpfulness. We look forward to welcoming you back in the future.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Alan, thank you for your positive feedback. It's fantastic to know that you found Sonesta White Plains Downtown to be a pleasant place to stay. We strive to deliver exceptional service and we're pleased that your stay reflects this. We eagerly await your return!

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Thank you for the fantastic rating, Tristan!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta White Plains Downtown! We can't wait to see you again soon.

10/10 Excellent

Leslie-Karen Jacquelyn Ann, St. George's

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the hotel. It is easy to get food and shop. Being it is downtown we are not far from anything. I enjoyed myself on New Year's Eve. The hotel did an excellent job with the amount of people that were there for that night.
Stayed 6 nights in Dec 2023
Response from Customer Service on Jan 22, 2024
Leslie-Karen, we're thrilled to know how much you appreciated the superb location of Sonesta White Plains Downtown, with its convenience for food and shopping. It's great to hear that you had a wonderful time celebrating New Year's Eve and were pleased with our ability to accommodate the festivities. Thanks for sharing your positive experience. We look forward to welcoming you again for another memorable stay.

6/10 Okay

Dee

It was OK. Kind of meh.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Dee, thank you for sharing your thoughts. Regretfully, it seems we didn't quite meet the exceptional standards we strive for. Rest assured your feedback is taken into consideration as we continuously seek improvements. Your next stay with us should be more than just "OK". We hope to have the opportunity to turn your next visit into a more positive one.

10/10 Excellent

Janae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thanks for the outstanding rating, Janae!We're delighted your time at Sonesta White Plains Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Alan

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 7, 2024
Alan, thank you for giving Sonesta White Plains Downtown a visit and taking the time to rate us. We continuously strive to improve the quality of our services and your feedback is a vital part of this process. If you have any specific comments or suggestions, we would love to hear from you in order to enhance our future guest experiences. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 18, 2024
Thank you for the fantastic rating, Constance!It's outstanding you had such a wonderful experience at Sonesta White Plains Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 Poor

Andre

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff useless and unfriendly. No information about the fact that you need to request room cleaning. Even after requesting it, the room was not cleaned nor was the coffee and water replenished. Nice property and rooms but would not go back unless front desk staff changes.
Response from Customer Service on Jan 16, 2024
Andre, it's regrettable to hear that your experience did not live up to your expectations. Addressing your concerns, it's unfortunate you had issues with your room's upkeep, and the approach by our front desk team. Given the feedback, the venue is constantly working on enhancing our service training to ensure all guests receive complete information. Despite your criticisms, we appreciate your positive words about our property and accommodations. We truly believe that changes will make you reconsider your decision in the future.

2/10 Terrible

Sarah

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
We appreciate your feedback, Sarah.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
Kerry, it's wonderful to know you had an exceptional experience at Sonesta White Plains Downtown. We appreciate your perfect scoring and are thrilled that we've made your stay memorable. Can't wait to welcome you back on your next visit. Thank you for choosing us as your perfect choice!

4/10 Poor

nancy

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
We appreciate you sharing your concerns with us, Nancy.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Lisa

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks for the perfect rating, Lisa!We're pleased to hear that you have fully enjoyed your stay at Sonesta White Plains Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Lisa, we're thrilled to know you enjoyed your stay at Sonesta White Plains Downtown. It's always heartening to receive such positive ratings from our valued guests. We hope to welcome you back in the future for another delightful experience.

8/10 Good

Angela

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
We appreciate you sharing this positive rating, Angela!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta White Plains Downtown. We want to share an even more enjoyable experience with you next time.

6/10 Okay

Elizabeth

Traveled with partner
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 25, 2024
Thank you for sharing, Elizabeth.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

torri, Petersburg

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Torri, it's great to hear that your stay at Sonesta White Plains Downtown met your expectations! We're always glad to provide a fantastic experience for our guests. We hope to see you again soon!

6/10 Okay

Terry

Traveled with partner
Liked: Cleanliness, staff & service
There were no towel bars next to vanity for hanging a hand towel. Maid service did not refresh the coffee pods after we asked to have the room cleaned. The sheets had an unpleasant odor.
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Terry, your feedback is appreciated and it helps us to ensure our operations meet expectations. We're sorry to hear about the lack of convenience in the bathroom and issues with the room cleaning services. We also regret any discomfort caused by the linens. Please be assured that we pay close attention to these areas of concern, and steps will be taken for improvement. We truly desire for all our guests to have a comfortable and enjoyable stay.

8/10 Good

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty average, no frills hotel
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Gregg, it's wonderful to hear that you found your stay at the Sonesta White Plains Downtown to meet your expectations. We're focused on giving our guests a comfortable and straightforward experience. However, we continually strive to enhance our services further. Your feedback is appreciated and will help us do better. We're looking forward to welcoming you back.

10/10 Excellent

NAGA SAMBA SIVA RAO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for the amazing rating, Naga!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta White Plains Downtown soon!Thanks again for leaving your feedback!

4/10 Poor

LISA

The property manger did not give a refund for one night
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 2, 2024
Lisa, thank you for bringing this to our attention. We'd like to assist you right away. Could you please contact our property and ask for the manager on duty at the front desk? They'll be ready to help with any concerns or questions you may have.Looking forward to resolving this for you promptly!

10/10 Excellent

Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Limited open pool time which frustrated the kids
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
Thanks for sharing this perfect rating, Ann!We're thrilled to hear you enjoyed your stay at Sonesta White Plains Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Bianca

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Bianca, thank you for your rating! At Sonesta White Plains Downtown, we always strive to offer superior experiences for our valued guests. It's great to see we managed to meet that goal during your stay. We look forward to having you with us again!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Pillow help
While it was perfectly pleasant the rooms could certainly be updated with a fresher lighter coat of paint and the bed was mediocre. Pillows terrible. They were stiff and heavy and hard to get comfortable with
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
We're dedicated to improving your experience. It's regrettable to see that you found some details in your room not quite to your liking. Rest assured, we continuously review our guest rooms for modernity and comfort. We appreciate your feedback regarding the bedding conditions and will definitely take these into account. We hope you'll choose to stay with us again so you can see the improvements we're continuously making.

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazingly friendly and helpful. Our room overlooked an abandoned construction project with rodents visibly scurrying around. Not the fault of the hotel but unpleasant nonetheless.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Ellen, it's great to hear about your positive experience interacting with our team members at Sonesta White Plains Downtown. We always strive to deliver the best in hospitality. We do apologize if the view from your room did not meet your expectations. We hope that this minor factor did not significantly detract from your overall stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Louis

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 15, 2024
Louis, it's fantastic to see your high rating for Sonesta White Plains Downtown. We're pleased you had a memorable stay. The team eagerly awaits your next visit.

6/10 Okay

matthew

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Matthew, while we appreciate your rating, we're truly eager to hear more about your stay. Your insights can help us enhance our guest experience. We hope during your next visit, every aspect of your stay will exceed your expectations.

10/10 Excellent

Saul

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Saul, it's fantastic to hear that you had an excellent stay at Sonesta White Plains Downtown! We truly appreciate your perfect rating and hope to welcome you back on your next trip. Safe travels!

6/10 Okay

Josseline

Traveled with partner
Liked: Amenities
Everything seemed nice. Except we found the previous guest garbage still in our room
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Josseline, we appreciate your feedback. It's gratifying to hear that you found our hotel pleasing. However, we regret to hear about the cleanliness oversight you experienced. We pride ourselves in maintaining high standards of cleanliness and we assure you this is not common. Rest assured, your feedback has been passed along to our housekeeping department for review and improvements. We hope your next stay with us is even more enjoyable.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Roger, it's fantastic to hear you had such a wonderful stay at Sonesta White Plains Downtown. We greatly appreciate your choice to spend time with us. We can't wait to welcome you back for another excellent experience.

10/10 Excellent

Chanise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Thanks for the amazing rating, Chanise!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta White Plains Downtown!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond when you need it most!
My say was great and the staff was so courteous and helpful! The night manager during my stay was very responsive and caring when I got food poising from the Cheesecake Factory, by having someone bring me up some beverages to help with my hydration. This was so important because as most would agree it sucks to be sick when your out of your home. Thank you to all the White Plains Sonesta Staff, I will be staying here all the time now.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 22, 2023
Paul, it's truly heartening to hear about your excellent experience at Sonesta White Plains Downtown. We're proud of our responsive and caring team members who went the extra mile to assist during your unfortunate bout of illness. We value your recognition and pledge to keep providing exceptional services to our guests. Looking forward to welcoming you back more frequently in the future.

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Ryan, it's wonderful to hear that you had a great experience at Sonesta White Plains Downtown. Our team values your feedback and we can't wait to welcome you back in the near future. Thank you!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every single staff member was excellent-Dave at the bar was superb ❤️
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Deborah, thank you for your wonderful comments. At Sonesta White Plains Downtown, we take pride in our excellent team members, and it's lovely to hear that Dave at the bar left a lasting impression. We certainly look forward to welcoming you back on your next trip.

10/10 Excellent

Simone, Paterson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful. Check in/out was a breeze. Can’t wait to return. 10/10 would highly recommend.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Simone, it's truly heartening to hear that your experience at Sonesta White Plains Downtown was seamless and enjoyable. We are thrilled our team members provided excellent assistance and that check-in/out process was smooth for you. We eagerly await your return and appreciate your high recommendations.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to everything.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
Michele, thank you for sharing your experience at Sonesta White Plains Downtown. We're thrilled to hear that our location was ideal for you. We look forward to welcoming you back during your next visit.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 15, 2023
We appreciate the positive rating for the Sonesta White Plains Downtown. Our team is glad you enjoyed your stay and we hope to welcome you back for an even better experience. Safe travels!

10/10 Excellent

James Devens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well. It was a good stay
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 13, 2023
James, we're thrilled to know you enjoyed your stay at Sonesta White Plains Downtown. We aim to provide a seamless experience for our valued guests and we're thrilled to know we achieved this during your stay. Thank you for choosing us and we look forward to the opportunity to host you again.

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 13, 2023
Thank you for the fantastic rating, Lissette!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta White Plains Downtown! We can't wait to see you again soon.

6/10 Okay

David

Liked: Staff & service
Give this hotel a bionic facelift
Got sent to a room that had not been cleaned but was quickly reassigned a clean room. I've stayed here before, like the location and the hotel but it is in need of a renovation. Likely you know this but just in case: Mattresses are mushy and old. Shower heads, entertainment system(tv) and all the edges and corners need updating. The room clock has a cd player! its 2024 almost. Bottom line is this hotel is no longer worth what u need to charge for a room.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
David, it's noteworthy that you value the location of our property and have chosen to stay with us more than once. Apologies for any initial inconvenience experienced with room allocation. Your comments regarding upgrading certain aspects of the rooms have been noted. We continually strive to enhance our guest experience and your feedback is invaluable in this process. We hope for the opportunity to provide a superior experience on your next visit.