Ratings based on 369 Verified Reviews

2.9 out of 5
50% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
It was great only thing that was wrong was the tub. Wanted to take a bath but the lever for the tub was stuck
Comment from Hotel Management
Jul 21, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for letting us know you enjoyed your overall time with us. However, we are sorry for the maintenance issue you experienced in your bathroom and regret the inconvenience it caused. I will be sure to share your feedback with the concerned team to fix the problem immediately. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 12, 2017
I felt that the cleaning could be better. I only stayed because it was cheaper than the other hotels within the Westchester area. I think it is better to pay a bit more for a better hotel with better cleaning services and feel satisfied at the end.
Comment from Hotel Management
May 14, 2017 by General Manager , Hotel Management
Thank you for your evaluation. We are sorry we failed to provide you the clean environment that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager 
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
Nicer than the Days Inn that I've stayed at before. More room and tables to eat at and work.
Comment from Hotel Management
May 6, 2017 by General Manager, Hotel Management
Many thanks for reviewing your stay at Extended Stay America - White Plains - Elmsford. We are delighted to read you had an enjoyable experience and that you were impressed with your comfortable room. Thank you again for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 3, 2017
I didn't like the hotel. The elevator was broken per two days. My sister is pregnant and we were needing to wait for the elevator to fix pet 2 hours another day more 3 hours late at night. The bathroom had hair and I was needing to cleaning up. They have a good parking.
Comment from Hotel Management
May 5, 2017 by General Manager  , Hotel Management
I apologize for the cleanliness and maintenance issues you experienced during your stay. Your feedback will be shared with the appropriate teams in an effort to improve our service and facilities. I appreciate your observations and concerns and have taken a note both. I hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager 
1 out of 5
by A verified traveler

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017 by Manager, Hotel Management
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
3 out of 5
by A verified traveler

Good place to stay

Posted Apr 17, 2017 on Hotels
Bed was too hard. Television was fuzzy. I stay here twice a month first time I've had these issues​ overall experience is usually pleasant , rooms always clean staff very attentive
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
Thank you for being a frequent guest at our hotel. We are sorry to know about the few issues you had with your room this visit. We appreciate you pointing this out as it will help us isolate our shortcomings and ensure that we are consistently deliver great stays to our guests. We hope to see you again soon and have the opportunity of providing you with the flawless experience you are familiar with. Sincerely, General Manager
5 out of 5
by A verified traveler

Would stay again

Posted Apr 17, 2017 on Hotels
Fast check in. Clean room. Nice staff. For the price it is definitely worth the stay. Besides the cigar wrapper papers typically used for smoking marijuana, left in the parking lot grounds, the property is well worth the stay. Quiet location with highway access. Diner across the street (did not dine there) but if you are looking for service rather than cooking you could go.
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
Thank you for staying at Extended Stay America - White Plains – Elmsford. We are glad we were able to impress you with the value we offer, your clean room and our service. We appreciate your business and look forward to your return. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Apr 16, 2017 on Hotels
There was an odor in the room and many of the lights were not working.
Comment from Hotel Management
Apr 18, 2017 by Manager, Hotel Management
I apologize for the issues you experienced in your room. We work hard to provide a clean and comfortable stay. I am sorry for the inconvenience you had while here. I will share your concerns with the housekeeping and maintenance team in an effort to improve our service and facilities. I hope we will have the opportunity to make it up to you on a future visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Look for another place

Posted Apr 13, 2017 on Hotels
Customers beware, what they advertise as "Free continental breakfast" is just a grab'n go, not even a table or a place place to sit...(see pic below).
Comment from Hotel Management
Apr 16, 2017 by Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
1 out of 5
by A verified traveler

Posted Apr 12, 2017 on Hotels
no hot water or clean linens in building. was told the maid is not around and they cannot wash linens.
Comment from Hotel Management
Apr 14, 2017 by Manager, Hotel Management
We cannot apologize enough for the service you received during your stay with us. Your comments have been shared with our team to be sure we meet the standards you expect from our brand every single stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager