Ratings based on 74 Verified Reviews

2.8 out of 5
50% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Elmsford, New York

Nice place... Many things to do within the area.

Posted Jan 28, 2017
My experience was good... The cost could have been a bit more reasonable but besides that, 👍
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Thank you for your feedback about your stay at Extended Stay America - White Plains – Elmsford. It’s a pleasure knowing you had a wonderful stay and loved our location being perfect for your needs. We appreciate your observation and hope to welcome you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jan 18, 2017
Facilities were not great. Breakfast food was edible.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Thank you for sharing your thoughts about your experience. We are glad you enjoyed your overall stay, but we are sorry for not being able to meet all of your expectations. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from new York

The hotel made me feel like I had my own apartment

Posted Dec 31, 2016
When ever I needed something the front desk was polite and assisted me in whatever I needed. The room was wonderful abs everything was clean.
Comment from Hotel Management
Jan 1, 2017 by General Manager, Hotel Management
Thank you for your feedback, and we are so pleased you enjoyed staying with us at Extended Stay America - White Plains - Elmsford. It's so nice to know you found our hotel comfortable and you felt at home. We appreciate your wonderful comments about our friendly front desk staff and clean rooms. Our goal is to provide an exceptional experience for each guest, so we are happy we delivered the same. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Good for a short stay...

Posted Nov 10, 2016
I stayed two nights here while in town for a funeral. The room was very clean, but decor was outdated. When I arrived the clerk at the front desk wasn't rude, but not exactly welcoming either. But check-in was smooth. My main complaint is that the reservation included "continental breakfast" daily, which I expected to be fresh bagels, pastries, danishes, etc with coffee/tea. However, they only options were packaged muffins and single-pack granola bars with coffee only. I found this to be disappointing. But overall, the stay was pleasant.
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
We appreciate you being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback is valuable to us as we continually work towards improving our service and facilities. Thank you again for your business, we hope your overall pleasant stay will bring you back to our hotel again in the future. Sincerely, General Manager
4 out of 5
by A verified traveler from Raleigh, NC

Better than most extended stay

Posted Nov 9, 2016
Pros: The staff was nice and the gym was pretty good. The rooms were comfortable enough and the windows opened to allow fresh air in.
Cons: The parking is terrible. Though it's free and there is a lot of spaces, it's a garage that doesn't connect to the hotel.
Location: Not a lot to do near by but the area is very pretty thus time of the year. Also there is a supermarket and food options near by.
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - White Plains – Elmsford. We are glad to read you were pleased with our staff, your comfortable room and our beautiful location. However, we apologize for any inconvenience caused in regard to our parking facility. We appreciate your feedback and hope to have you as our guest again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Nov 8, 2016
Pros: It is a low cost place to stay, but it is a dump. No value here.
Cons: This hotel is very sub standard. There is rarely someone at the front desk and the hallways, elevator and rooms are a mess.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
It is never pleasant to read that we did not deliver on our goals and one of our valued guests left our hotel dissatisfied. We are sorry we missed the mark in some areas and that you did not find value. We offer many complimentary amenities for our guests to enjoy and find them to be a value add. We hope for another chance to impress you in all areas. Thank you for your feedback. General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from hewlett, United States of America

Somewhere to stay while working in sleepy hallow

Posted Nov 2, 2016
Pros: Room was nice and safe.
Cons: Continental Breakfast was nothing more than a few granola bars. Charged be 42 to extend my checkout to 2pm
Location: Kind of out of the way but worked perfectly for me to get to Sleepy Hallow and back without much difficulty.
The hotel was nice. Bed a little bit firmer than I'd like. Continental Breakfast was a few granola bars on a plate, not really what I would call continental Breakfast.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Thank you for your stay at Extended Stay America - White Plains - Elmsford and for taking the time to review our hotel. We are glad that you liked your room and our convenient location. However, we are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We appreciate you staying with us and hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Pococnos, PA

Convenient and cheap, but that's about all.

Posted Nov 1, 2016
Pros: Bathroom was recently updated, clean and nice water pressure.
Cons: Dirty lobby and felt run down. Room was clean enough, but noisy.
Room was adequate to allow me to sleep. Bathroom was recently upgraded and nice, but the rest of the place feels run down. Someone peed in the elevator and it smelled terrible. Saturday morning was busy and the lobby was full of people. There was not enough staff to help and it was difficult to maneuver around the small lobby. The breakfast station was trashed and both coffee pots were empty. So much for the "free breakfast".
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Jeff, Thank you for being our guest and for providing feedback. I am happy that overall you were happy with your guest suite and that you had a comfortable stay. I am so very sorry for the poor breakfast experience. I have addressed this with my staff to be sure we are keeping up with the demand and that no guest goes without our offerings. We hope to welcome you back again soon. Again thanks for staying with us. General Manager
2 out of 5
by A verified traveler

Not very clean

Posted Oct 20, 2016
One live cockroach in the kitchen, it looked like others had been sprayed (they were dead in the cabinets in the kitchen). Room was otherwise OK but finding those bugs made me nervous.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay. It appears we fell short in some areas during your stay. I will share your concerns with my team leaders, and we will implement a plan to correct those issues. We look forward to having another chance to welcome you back to experience our hotel the way it should have been on this visit. Thank you again, and we hope that you will visit us soon. General Manager
2 out of 5
by A verified traveler from CT

Needs major cleaning

Posted Oct 17, 2016
Pros: Easy parking
Location: Good locations. Nearby restaurants and shopping
Carpet stains, uncomfortable bed, bathroom was not clean, and the room smelled horrible. Luckily was only there for one night.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Rafaela, thank you for taking time to provide comments regarding your overall experience during your recent stay with us. We appreciate all feedback, good and bad. We apologize you were not completely satisfied with your stay. We are pleased you found our location to be a positive aspect to your stay and we will work to correct the cleanliness deficiencies you identified. We hope to have you back again soon! General Manager