Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
76% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Do not inflict this on your corporate visitors.

Posted Jun 13, 2016
Cons: a bulldozer?
Location: well, there's some lovely trees....
Last renovated in 1980 (I am making this up), this is a tired former former something (Best Western, maybe), that is devoid of warmth, comfort, charm and feels two steps ahead of a Red Roof. It is safe, it was clean - but you would not put someone you liked here. Connecting room, 1/4 mile away from the desk; you could hear the entire conversation next door. AM breakfast could have been largely eliminated and not missed, but for the local community members who are perhaps sheltered there. In the middle of nothing.
Comment from Hotel Management
Jul 18, 2016 by Don W. General Manager, Hotel Management
We are excited that some updates are currently being done to hotel property. We hope you stop in the next time during your stay in Armonk NY to see some of it.
3 out of 5
by Catherine

This traveler left a rating score only Posted Jun 6, 2016 on Hotels
5 out of 5
by A verified traveler

Posted May 30, 2016 on Hotels
Room was very clean and staff was very helpful.
3 out of 5
by A verified traveler

toilet ran all night

Posted May 25, 2016 on Hotels
called front desk twice to fix toilet first time maintenance showed up with a snake we told him its not clogged but running every few minutes they said they'd be back in half hour after no one showed in a hour we called again still no one came so we closed bathroom door and tried to ignore the annoying noise and went to sleep
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
We apologize for the issue during your stay and subsequent fixing and handling of the issue. We have printed this review and shared with our maintenance department to avoid issues like this in the future.
1 out of 5
by DONALD

Posted May 23, 2016 on Hotels
lousy E
3 out of 5
by A verified traveler

not great but I have stayed in worst places

Posted May 18, 2016 on Orbitz
ok place not special great bar down the road called modern barn - really good food and drinks super nice place the hotel - not so much
Comment from Hotel Management
Sep 16, 2016 by Don B. , Hotel Management
Sorry you didn't like our hotel. We have recently underwent some updates and hopefully some more in the future.
2 out of 5
by AB from PA

No Frills!

Posted May 11, 2016 on Hotels
My stay was ok. Nothing outstanding!
Comment from Hotel Management
Jul 16, 2016
Just ok? That won't do. We want your stay to be fantastic. I apologize if your stay wasn't as nice as you would of preferred. We are in the process of making some updates to our property as well as a new General Manager on our team. I hope you choose to stay with us the next time you are in the Armonk area and we will make sure that you have the best stay possible!
2 out of 5
by A. B from Pennsylvania

No Frills Lodging!

Posted May 3, 2016 on Hotels
Horrible/ There was a Dog barking all night in the room next to mine. I complained to the staff at the front desk in the morning, no apologies were offered. One of the men at the front desk only shook his head and spoke in Spanish to his Co-worker.
Comment from Hotel Management
Jul 16, 2016
Oh No. Sorry to hear that about your stay with us. I wish we would of known we could of definitely reached out to the guest with the pooch. We pride ourselves in being a pet friendly accommodation but assure you we would of definitely taken care of this. We will work to make sure that in the future our staff does property walks to see if we can catch this sooner. I hope you stop by the next time your in town and we will make sure for a more smooth stay.
3 out of 5
by A B from NY

something different

Posted Apr 26, 2016 on Hotels
It was ok except for the constant running of the water in the toilet. It was annoying!!
Comment from Hotel Management
Jul 16, 2016
We are sorry to hear about the issue you had in your room. From time to time something like this will pop up but rest assured we will be on top of it with our maintenance staff. We hope you stop in the next time your visiting the Armonk area.
1 out of 5
by Jennifer

Posted Apr 11, 2016 on Hotels
Internet connection was VERY slow. Room temperature was eratic.
Comment from Hotel Management
Jul 16, 2016
I would like to apologize for those issues during your stay. We have recently updated our wifi in hopes of providing our guest with a faster internet service. We had all of our ac units cleaned and checked this past week to make sure they are running correctly. We know how important this is to our guest, and we thank you for taking the time to let us know how we can improve the hotel for all of our guests.