Ratings based on 884 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Hampshire

Lacking a Good Nights Sleep

Posted Mar 28, 2017
Pros: Location and parking..
Cons: Plumbing Fixtures,cleanliness, and the rooms are very dated. The continental breakfast closed 15 minute earlier than advertised.
Location: I visit this area of NY often, access to the city and surroundding schools is very convienent.
The rooms are outdated and are in need of repairs. The facility plumbing needs attention, and the heating system works when it wants to. The housekeeping needs improvement in the bathroom.
Comment from Hotel Management
Mar 28, 2017 by Rich O , Hotel Management
Thank you for taking the time to share your comments. I sincerely apologize that this stay did not meet up to your expectations. Your comments have been shared with my team so that we may improve our entire performance. We have recently hired 5 new associates in our housekeeping department, which I am confident will quickly show improvements throughout the entire hotel. Again, thank you for your feedback. Sincerely, Rich O General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, New York

BEST LOCATION NEAR MEDICAL CENTER!

Posted Mar 24, 2017
Pros: THE DISTANCE!
Cons: EMPLOYEE'S PEOPLE TO PEOPLE TRAINING!!!!
Location: EXCELLENT COMMUTE TO NYC & MEDICAL CENTER !!!
THE GOOD THING: IN MY EXPERIENCE WAS THE DISTANCE TO THE MEDICAL CENTER ! THE BAD THING: RATCHET & GHETTO !!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Walls are too thin

Posted Mar 24, 2017
Everything about the hotel was great but the walls are too thin.. we could hear way too much of what was going on next door.
Comment from Hotel Management
Mar 24, 2017 by Christopher Cole-Director Of Sales , Hotel Management
Thanks for your review. I'm sorry that this happened to you. I wish we had the opportunity to address this issue while you were in house. I'm glad that you had a great experience otherwise. Hope to see you back some day.
2 out of 5
by A verified traveler

Stayed because it had a pool...a joke!

Posted Mar 7, 2017
Pros: Location
Cons: A plethora of things...too many to list.
Location: Near medical buildings.
Stayed because it had a pool...first, the pool hours are 2-5pm...no one is there then, most guests are not around at that time. The lifeguard was lying on the steps near the pool area on his phone. It looked totally unprofessional. The hallways smelled so badly, I almost lost it! It also smelled of smoke...nonsmoking, what??? The tub barely drained so, when showering, you stood in the dirty water. All of the windows throughout were dirty. Our room had filthy carpeting as was the carpeting throughout. The bathroom had dirt build up in corners of the tile. The mirrors had splashes. The fitness center had dirty towels lying all around and the equipment was horrible...no sanitizer around to clean it. The staff was less than friendly. One cleaning lady was friendly. The girl upon check in wasn't bad. The "breakfast" was barely that. All in all...we have been to NY 4 times this year and stayed here because of the location and pool. Last time we stayed at the Hampton, of which is a little further than this hotel from Blythedale Rehab Hospital. The two do not compare. Hampton is WAYYYYYY better...even with no indoor pool. Never again at this hotel...
Comment from Hotel Management
Mar 13, 2017 by LQ Customer Care , Hotel Management
Thank you for taking the time to express your concerns regarding your recent stay at our location. We are very sorry that you had such a negative experience while staying with us. We appreciate the constructive feedback and will forward your review to management so that we can continue to improve our guest's experience. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Fantastic location for what we needed. Great staff and spacious rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jan 21, 2017
Very clean & good customer service you had a great breakfast in the morning the pool is very clean it made the stay lot more comfortable
1 out of 5
by A verified traveler

Worst experience ever!

Posted Jan 10, 2017
Pros: Nothing
Cons: Everything
Staff didn't care at all for customers, they didn't even look at our face. Room was really outdated and the toilet was still dirty, same as the bathtub. People sitting all over the floor, making noise the whole night. Very bad environment. Our flight was canceled and we got here exhausted. I asked them to help with a taxi and the answer was: just called them. Never again!
Comment from Hotel Management
Jan 13, 2017 by Rich O , Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. I sincerely apologize for the inconvenience that you experienced. Your comments have been shared with my team so that we may improve upon our service, and overall guest experience. Sincerely, Rich O General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 28, 2016 on Hotels
5 out of 5
by A verified traveler

Will stay again!

Posted Dec 28, 2016 on Hotels
I recently stayed with my 2 young daughters (ages 1 and 3) for 4 nights. We were visiting family, so we didn't explore the town of Elmsford at all but I was very pleased with how convenient the hotel is to the Sprain Brook Parkway and to 100. We swam in the pool every day and the water was nice and warm and there was a lifeguard present. The breakfast buffet was very good, nothing gourmet but plenty of options- cereal, toast, bagels, muffins, yogurt, fruit, hard boiled eggs, waffles... I was able to feed picky toddlers every day with no problem. My only "problem" was the blower for the heater in my room never turned off and was blowing cool air. Eventually I figured out that if I just turned the thermostat off, the heater would go on automatic and maintain a temperature that was slightly on the cool side of comfortable. Overall, I'll definitely stay here again when I come back to the area. I will not be visiting the nearby Executive Diner again though! I highly recommend that you head to the Applebee's next door instead.
4 out of 5
by Gasper

Clean and friendly

Posted Dec 21, 2016 on Hotels
Polite staff and a clean comfortable room. Will use again in the future