Stop! Run the other Direction! Do NOT stay here!
Posted Sep 1, 2015
Made a 2-night reservation through Expedia for a NON SMOKING room. The hotel states on the doors that it is non-smoking, yet we were given a smoking room. I refused to take it and both Expedia and the hotel refused to refund my stay. I was finally given a "non-smoking, handicapped" room, as a "courtesy". It wasn't non-smoking. It still reeked of smoke even with air fresheners.
We tried to use the shower. Because it was handicapped ready, the shower head was hand-held. There was a holder for the shower head, but it, of course, wasn't the correct one for the hand-held, so to wash hair the shower head hung down and sprayed everywhere. Carpeting was disgusting. Honestly did not step on it without shoes on. The microwave was unplugged to save money. We didn't go near the complimentary breakfast.
There were signs regarding the outdoor pool, which was only open noon to 7pm. Guests needed a pass supplied by the hotel. Only two passes per room. Needed new passes each day. We certainly didn't use the pool, but the signs were totally off putting.
A person was always sitting or standing in the walkway with another person sitting outside. Every step or movement seemed to be documented. Very disconcerting.
NOT a good place, NOT well run. NOT professional. NOT clean. But Expedia also totally dropped the ball when I asked them to get me another hotel, they did not offer any support, any refund, any apologies. Never again, Expedia! Disappointed in so many ways!