Nice hotel but with venues at hotel, very noisy.
Posted Sep 19, 2016
Hotel is pleasant. Interior had been updated and with lovely fragrance design that works with the main colors. Design of lobby flows through rooms.
However, what could be a really nice hotel wasn't because, the hotel is venue and and hallways don't have signs or hotel staff is not involved to keep the noise level down during quiet hours.
With a 3yr old, sleep time starts 9pm, and we were continuously waken by the loud drunk guests in the hallway from 11pm through 12am and Again woken at 2am from the party/reception crowds fighting in the adjacent room.
When we woke up we did not feel rested at all and was extremely tired.
Regarding cleanliness. We had a king bed with three pillows. Two of the pillows were changed but one pillow had light colored hair all over it, obviously not been changed. We all have dark hair so they were not ours.
Also my son said something hard is inside the pillows and we noticed that the hotel has chips/security fobs inside the corner of the pillow to prevent guest stealing. Really people steal cushions from hotels??
overall what could have been a good hotel was not a comfortable stay due the management/operations.
Comment from Hotel Management
Oct 5, 2016 by Manager, Hotel Management
Hello, SC -- Thank you for taking the time to leave a review. We take our guests’ comfort seriously, and we apologize for your experience. I’m going to pass along your review to our staff to make sure this incident is not repeated. We hope that this one-off instance does not discourage you from staying with us in the future.