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Reviews of Americas Best Value Inn Kalispell

2 out of 5
Americas Best Value Inn Kalispell
1550 Sunset Boulevard, Kalispell, MT

Reviews

6.8
Rating 10 - Excellent. 182 out of 1001 reviews" "
Rating 8 - Good. 328 out of 1001 reviews" "
Rating 6 - Okay. 243 out of 1001 reviews" "
Rating 4 - Poor. 159 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Tomas

Business traveler, Traveled with partner
Disliked: Staff & service
At check-in, the owner and cleaning staff were in a counseling session on how to clean rooms at the front desk. My wife and I were trying to enjoy a quiet evening before her surgeon, but the room next door was being remodeled until around 8:10 pm with lots of banging and shaking of wals. I talked to the front desk to see if this was normal for them to work this late and she said yes and I asked how much longer and she got very snotty with me saying there was nothing she could do but go interrupt him again and Ihad already done that. The hallwaysmelledlike old hotel not fresh at all. The room was nice enough but that was the silver lining. Deffinatelythe human element was the worst part of the stay. Not recommended even for $53........................
Stayed 1 night in Apr 2024
Response from Cassidy R on Apr 16, 2024
Tomas, As you noticed we are undergoing renovations and I apologize for the inconvenience of the noise during your stay. This is not the usual conditions, and I am sorry for that. We wish you the best and appreciate you taking the time to leave us feedback.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service
Very friendly staff. Good value.
Stayed 2 nights in Apr 2024
Response from Cassidy R on Apr 15, 2024
Danny,Thank you for the positive review regarding our very friendly staff and the value you received from your stay. Hope we see you again!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place rooms clean adequate parking
Stayed 1 night in Apr 2024
Response from Cassidy R on Apr 5, 2024
Thank you for the feedback Joe. Hope we see you next time your in Kalispell. Best wishes

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was decent however was in middle of renovation. Would stay again
Stayed 2 nights in Mar 2024
Response from Cassidy R. on Apr 1, 2024
Jason, Thank you for your feedback and understanding regarding the current renovations. Safe travels to you and hope we see you again. Best wishes

10/10 Excellent

Shyla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our last minute stay!
Stayed 1 night in Mar 2024
Response from Cassidy R. on Mar 29, 2024
Shyla,Thank you for the review! Hope we get to see you again in the future... hope your day is amazing Thanks again

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, clean rooms.
Stayed 2 nights in Mar 2024
Response from Cassidy R on Mar 27, 2024
Danny,Thank you for the 5/5 review. We are excited to hear you enjoyed the new renovations to the rooms. Hope to see you again!

10/10 Excellent

Donovan

Traveled with partner
Liked: Staff & service
No breakfast!
Stayed 1 night in Mar 2024
Response from Cassidy R on Mar 13, 2024
Apologies on our lack of communication and our breakfast availability during your stay. We are under new management as of March 12 2024. I hope you give us another try in the future... best wishes!

10/10 Excellent

Nina

Liked: Cleanliness
Disliked: Staff & service
It was just the service and unexpected fees.
Stayed 2 nights in Feb 2024
Response from Cassidy R on Mar 13, 2024
Hi Nina, As of March 12th 2024 we are under new management. Apologies on the delayed response. I hope we see you again in the future.

4/10 Poor

Elizabeth

Traveled with family
Disliked: Room comfort
Drug hotel
As we pulled in and started to unpack to check in. A lady came out and asked to borrow a lighter. Later on my husband went to a vending machine and a guy asked if he could buy drugs from him and he would even pay double. The giy at the front sldesk who was checking us in seemed to be super high. We would have checked out and stayed somewhere else but it was the closest hotel to the childrens hospital. Will never stay there again. I didnt feel safe with my 18m old being there.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 12, 2024
Dear Elizabeth,We are shocked to learn about your experience and apologize for any discomfort you may have felt. Rest assured, we have security measures in place to ensure all our guests are safe. Thank you for taking a moment to share your thoughts, and we wish you well the best.

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy!!!!
I rented a room while my mom is in the hospital. Upon my sons entry to the room the room was filthy soda, cans, garbage, and a T-shirt in the garbage can no towels, no bedding the carpet was filthy no trashcan liner, and Floaties in the toilet. The hotel clerk was so high he couldn’t function. He didn’t know how to work the card reader. he called his boss to talk to him about my son‘s complaint. It was all phony. The phone rang while he was talking to his boss. The hotel clerk wouldn’t even go look in the room to see how bad it was. That filthy of room there was no way we were going to take another room in that place. I’m enclosing photos, I highly do not recommend this place probably full of bedbugs
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 3, 2024
Dear Kimberly,We appreciate your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into your feedback further and make improvements where necessary. In addition, while we do not condone any illicit activities on our property, we apologize for any disappointment in the service you received during your stay, as our team always strives to provide the best experience possible. We will be sure to discuss your feedback internally. Thank you, and we hope you will give us another chance soon.

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Dec 2023
Response from Ryan S on Dec 22, 2023
thank you!

2/10 Terrible

April

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. I paid for our room through Expedia and this hotel also charged me and I've called several times to try to get my money back and all I get is, "I need to talk to the manager". The woman behind the desk didn't know what she was doing and admitted she was new and assured me I wasn't getting charged. The next morning when we checked out, I wanted a receipt and they couldn't give me one because the computer wasn't working. The hotel is old and very dated.
Stayed 1 night in Jul 2023
Response from Guest Relations on Dec 8, 2023
Dear April,Your feedback has been heard, and we regret that the condition of our hotel and billing concerns impacted your stay. Please know that we will work with our staff to ensure they have all the necessary information to assist our guests going forward. We apologize for any confusion, and if you still have questions, please reach out to us again so we can help resolve any discrepancies. Kind Regards.

8/10 Good

Lorraine

Staff was awesome… they were friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Ryan S on Nov 10, 2023
Thank you so much for your kind words about our staff. We are thrilled to hear that you found them friendly and helpful. Our team always strives to provide exceptional service, and it's rewarding to know that their efforts made a positive impact on your stay. We hope to welcome you back to our hotel in the near future!

6/10 Okay

Dusti, Cut Bank

Business traveler, Traveled with family
The room numbers are not in order on the second floor and the signs for the vending machines aren't right. There was no one at the front desk so I rang the bell and a child coming through the lobby asked if I'd been helped, then he went and found the person working.
Stayed 1 night in Oct 2023
Response from Ryan S on Nov 10, 2023
Thank you for bringing these issues to our attention. We apologize for any confusion caused by the room numbering and signage for the vending machines on the second floor. We are committed to ensuring our guests have a seamless experience, and clearly, we have areas to improve upon. Additionally, we regret that our front desk service did not meet your expectations. We are addressing these concerns with our team to ensure a more attentive and professional service going forward. We appreciate your feedback as it is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a more positive experience.

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was good. The carpets are filthy and have holes in them. My room had no furniture except the bed and a bed table. My room was not touched though I stayed for 3 days. Walls were dirty and patched. I hope they are getting ready to remodel.
Stayed 2 nights in Oct 2023
Response from Ryan S on Oct 27, 2023
Thank you for your feedback, AdventureSeeker. We appreciate your kind words about our staff. We apologize for the condition of the carpets, lack of furniture in your room, and the cleanliness issues you encountered. We are indeed in the process of preparing for a remodel to enhance our guests' experience. We hope that you'll give us another chance to provide you with a vastly improved stay in the future. Your satisfaction is important to us, and we look forward to your return.

4/10 Poor

Peggy

Disliked: Cleanliness, property conditions & facilities
There was debris on the floors, paint dropped everywhere. The smoke detector was dangling over the bed, hard candy stuck to bedside table, and it smelled of marijuana. The shower wasn't working only the faucet.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 26, 2023
Dear Peggy,Cleanliness and upkeep are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our housekeeping team look into all your comments further and make improvements where necessary. Thank you, and we hope to see you again soon.

6/10 Okay

Bouakham

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Customer service during check in/out could be greatly improved.
Stayed 1 night in Oct 2023
Response from Ryan S on Nov 10, 2023
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during check-in/out. Providing efficient and courteous service is a top priority for us, and it seems we fell short in your case. Rest assured, we are taking your comments seriously and will use them to improve our processes. We hope to have the opportunity to provide you with a much better experience in the future.

2/10 Terrible

Ken

Disliked: Cleanliness, property conditions & facilities
The carpet was so sticky that my socks stuck to the floor.
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 23, 2023
Dear Ken,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. Thank you.

10/10 Excellent

Jim

Stayed 1 night in Oct 2023
Response from Ryan S on Oct 27, 2023
thank you for the 10/10 review, greatly appreciate you

4/10 Poor

Lauri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was limited staffing. Not enough maids to clean the rooms. Stairs and hallways were dirty and not vacuumed. We have been coming here for the last 4 years, not anymore unfortunately. It’s going downhill quick.
Stayed 4 nights in Oct 2023
Response from Guest Relations on Oct 18, 2023
Dear Lauri,We appreciate you taking the time to share your thoughts with us and choosing to stay with us for the past four years. However, we are disheartened that we were unable to meet all of your expectations. This is not typical of a usual stay with us, and we truly hope you will consider staying with us for year five. Your feedback will be shared with our team for improvement.

10/10 Excellent

Sue

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Oct 2023
Response from Ryan on Oct 27, 2023
We're delighted to hear that you had a wonderful stay! Your positive feedback is truly appreciated, and we're committed to providing exceptional experiences for our guests. We look forward to the pleasure of hosting you again in the future. Thank you for choosing our hotel, and we're thrilled that you had such a great time during your visit.

6/10 Okay

janet

Liked: Cleanliness, staff & service, amenities
I checked in on Sunday afternoon and there was construction going on right outside my room for over a hour. Monday morning i was woke up to more construction again very early. Room was clean and liked the free breakfast.
Stayed 4 nights in Oct 2023
Response from Ryan S on Oct 27, 2023
We appreciate your feedback regarding your recent stay. We're pleased to hear that you found your room clean and enjoyed our complimentary breakfast. However, we apologize for the inconvenience caused by the construction noise during your stay. We are currently undergoing renovations to improve our facilities. We understand the disruption this may have caused and appreciate your understanding. We hope that you'll consider returning in the future when our renovations are complete, ensuring a quieter and more comfortable experience. Thank you for choosing to stay with us.

8/10 Good

Kathryn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean but nothing fancy. Worked great for me.
Stayed 2 nights in Sep 2023
Response from Ryan S on Oct 27, 2023
We're glad to hear that you found our hotel to be nice and clean during your stay. While we may not offer extravagant features, we aim to provide a comfortable and welcoming environment for our guests. Your satisfaction is important to us, and we appreciate your feedback. We hope to have the opportunity to host you again in the future. Thank you for choosing us for your stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Older but clean
The place was easy to find. Looks a little worn on the outside. Inside is older, and worn as well, but very clean. There are quite a few stairs to go to the 2nd floor, maybe tough for older folks. Our room was very small but comfortable. Things were very clean but older, lots of squeaks in the bathroom sliding door. The bed wasn’t attached to anything, went to sit in it and it gave way, almost fell to the floor. Staff were friendly, but seemed a little stressed as we checked in. When we checked out they were busy cleaning the eating area to bother coming to meet us at the counter. I might stay there again if it’s a bit lower price.
Stayed 1 night in Oct 2023
Response from Ryan S on Oct 27, 2023
Thank you for taking the time to share your thoughts on your recent stay. We're pleased to hear that you found the location easy to find and that our rooms were very clean. However, we apologize for any inconveniences you experienced during your stay, such as the worn appearance and the squeaky bathroom door. We appreciate your feedback and will use it to make improvements during our renovation process.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Ryan S on Oct 27, 2023
thank you for taking time to provide the 8/10 rating. Appeciate that very much. Have a great day

10/10 Excellent

Gareth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, staff was friendly and attentive. Had a package shipped to the hotel which did not arrive in time - hotel manager said he will forward the package onto me at no cost - that's great service in my mind. Only negative would be the guy fixing his truck and motorcycle on the property.
Stayed 2 nights in Sep 2023
Response from Ryan Shepherd on Oct 7, 2023
Thank you for the stellar review! I have received your package and will be sending it out within the next few days for you! yes our employee had a breakdown unfortunately and knowing it is an eyesore hes working on getting it moving rather quickly we do apologize for that.

4/10 Poor

Michelle

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms need a remodel and a deep cleaning. Sheets were clean but room was dusty and furniture had dried food on it.
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 6, 2023
Dear Michelle,Property cleanliness is a big priority here, so it is upsetting to hear of the issues you encountered during your stay. We will speak with housekeeping immediately and ensure your room is given some much-needed care. Thank you for bringing this to our attention.

2/10 Terrible

Stephanie

Traveled with family
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 6, 2023
Dear Stephanie,We appreciate you choosing to stay with us and leaving us a review. We are disappointed to not have met all of your expectations. Please visit us again so we can show you better.

2/10 Terrible

Charly

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
9/27/23 room 125. Should’ve ran the other way. Motel smelled awful.The front desk person couldn’t focus, he was assisting another worker who was clueless. Along the way to our room the floor had food crumbs, huge stains on the carpets, nothing vacuumed, dirty finger prints all over, doors filthy, etc. Our room door handle was sticky, stains on chairs, stains on carpets, smelled terrible, layers upon layers of dust, something had spilled on the table and it was left there. It was an ugly dark brown color but tan in some spots. They painted around items that used to be hanging. 1 head board was at an angle, it was broken & propped there. The pillows had stains. The sheets on one bed had all sorts of stains and hair!!! The tub had mold, toilet seat moves all over, toilet had “stuff” on it. The coffee cups and coffee pot was covered in a layered in dust. There were styrofoam cups not covered in plastic just sitting, no clue if they were used or new. The sink had hair on it & dried toothpaste. Curtains falling off in spots. You hear everything coming from the other rooms. We luckily had our own blanket to lay down and lay on. We covered our pillows with a shirt. Next morning I was COVERED IN A RASH! Everyone should be getting refunded for staying here. I wrote a note a good deep clean & new housekeepers. TAKE PRIDE IN WHAT YOU OWN OR SHUT IT DOWN! Is motel is absolutely the dirtiest place I ever seen. DO NOT STAY HERE! Hopefully the owner will see this and start issuing refunds!!
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 5, 2023
Dear Charly,Thank you for reaching out, though we're distressed you didn't have the comfortable, relaxing stay we are known for. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we always present our property, accommodations, and services in the best light. As your travels continue, we wish you well and hope you consider giving us another chance to change your perceptions down the line.

6/10 Okay

Edward, CALGARY

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The back door didn't work properly with the key. The parking lot and all hallways needed cleaning.. the room was clean
Stayed 1 night in Sep 2023
Response from Ryan S on Oct 27, 2023
Thank you for sharing your feedback from your recent stay. We're pleased to hear that your room was clean. However, we apologize for the issues you encountered with the back door and the cleanliness of the parking lot and hallways. Your feedback is valuable, and we'll take it into account as we work on improving our facilities during our renovation period. We appreciate your understanding and hope that you'll consider staying with us again in the future when we've had a chance to make the necessary improvements. Your comfort is important to us, and we strive to provide a better experience on your next visit.

4/10 Poor

Debra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ryan s on Oct 27, 2023
thank you for taking time to leave a review, have a great day

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service
Convenient with shopping and dining near by.
Stayed 1 night in Sep 2023
Response from Ryan S on Oct 27, 2023
We're glad to hear that you found our hotel conveniently located with shopping and dining options nearby. Your feedback is appreciated, and we hope that this convenience made your stay more enjoyable. Should you choose to stay with us in the future, we look forward to providing you with a comfortable and improved experience. Thank you for your stay and for taking the time to share your thoughts.

4/10 Poor

Catherine

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets were extremely dirty as was furniture...a very well worn room.
Stayed 3 nights in Sep 2023
Response from Guest Relations on Oct 3, 2023
Dear Catherine,While it was a delight to have you as our guest, we are disappointed to see that our accommodations did not impress. As we are an older building, we still believe our guests can find comfort with us, and our team is happy to address anything that may be less than perfect during your stay. Thank you for reaching out, and we wish you safe travels.

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Seem dirty and worn.
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 3, 2023
Dear Sandra,Thank you for taking the time to leave us a review. It is disappointing to read that we were unable to meet all of your expectations. This is not typical of the high standards of cleanliness that our team strives to provide for our guests. For this, we will be sure to share your feedback with our team for improvement. Please consider booking another stay so we can show you a much better experience.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
So many issues - first floor rooms up several steps; bathroom floor dirty, hair unswept; smoke detector disconnected; heat/ac unit in need of repair; sliding door to toilet/tub off the track, no privacy; glass on exterior doors not cleaned forever; no secure wi/fi connection; one of two "keys" to room didn't work. Bed comfortable, breakfast okay.
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 2, 2023
Your feedback helps us focus our attention in the areas that matter most to travelers, and we appreciate you taking the time to reach out. While our breakfast and beds met your expectations, we regret that some of the in-room amenities may not have been up to our high standards. This will be addressed right away. Thank you for being our guest, and we wish you a safe trip back home.

2/10 Terrible

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Ryan S on Oct 27, 2023
thank you for taking time to leave a review, we appreciate your time

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARKING VERY LIMITED AND VERY CRAMPED FOR ANYTHING OTHER THAN A COMPACT CAR. WE HAVE A TRUCK. FLOOR VERY DIRTY; GARBAGE IN ONE ON DRESSER DRAWERS; LESS THAT HALF A ROLL OF TIOLET PAPER AND NO EXTRA; EMPTY BOX WHERE TISSUES GO; SOAP AND SHAMPOO DISPENSERS ALMOST EMPTY; ROOM LOOKED LIKED WAS A SPARE THAT THEY HAD TO SET UP QUICKLY MAYBE CAUSE FULL?; HOLES IN WALLS FOR POSSIBLE HANGINGS BUT NO PICTURES; PAINT ON WALLS AROUND FURNITURE WHERE YOU COULD CLEARLY SEE OLD PAINT LINES; FLOOR TRIM DID NOT EVEN COVER THE BOTTOM EDGE OF WALL JUST SEE UNFINISHED WALL. VERY DISAPPOINTED WILL NOT EVER STAY THERE AGAIN.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements regarding our accommodations, attention to cleanliness, and all we offer. We wish you well and hope you'll consider giving us another try someday.

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from ryan s on Oct 27, 2023
We apprecdiate you leraving a review, hope you have a great day

8/10 Good

Kathy

Traveled with pets, Traveled with family
Liked: Staff & service
Needs painted. Updated, chairs are all stained,no kleenex. No clean looking
Stayed 2 nights in Sep 2023
Response from Ryan S on Oct 27, 2023
Thank you for sharing your feedback about your recent visit. We apologize for the conditions you mentioned, such as the need for painting, outdated features, stained chairs, and the absence of Kleenex. We appreciate your comments, and we're currently in the midst of a renovation period to address these issues and provide a refreshed and improved experience for our guests.

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My wife is a hotel manager so I usually don’t complain. But as soon as I opened the door to the room, I instantly regretted staying there. The room smelled so bad, hair and poop all over the toilet, and much more! I was scared to lay on the bed because there was no box spring cover, and it looked like it was 20 years old. On a positive not the sheets were clean. The parking lot was also clean. don’t plan on eating the breakfast. Not much of a selection at all.
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 29, 2023
Dear Sarah,There are not enough words to express how sorry we are for your experience. What you've shared is a poor reflection of the standards we uphold, and we will use your feedback to take action. We will also ensure that we're always presenting our property in the best light.

4/10 Poor

Frances

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was not clean, it smelled too. The room was noisy and when our neighbors showered it was very loud in our room. We stayed 5 nights and not once was our room serviced. The breakfast had very limited choices. The staff wasn't very helpful.
Stayed 5 nights in Sep 2023
Response from Guest Relations on Sep 29, 2023
Dear Frances,In reading your review, it is clear we failed to meet your needs and our standards. We are deeply sorry for our shortfalls in providing you with a clean and comfortable place to stay. Guest feedback only helps us improve, and that is what we intend to do. If there is any chance to welcome you back and change your perceptions, we'd be thankful for it.

6/10 Okay

Zachary

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
It was sub par. The room had a dirty floor and the wall wasn’t finished. Only painted part of the wall and seemed to stop by the headboard of the bed. The bed had dog hair in it, and there was hair on the towels. It was okay for one night, but wouldn’t stay there again
Stayed 1 night in Sep 2023
Response from Ryan S on Oct 27, 2023
We appreciate your feedback regarding your recent stay, and we're sorry to hear that your experience was subpar. We apologize for the issues you encountered, such as the dirty floor, unfinished wall, and cleanliness concerns with the bed and towels. We understand your disappointment, and we're actively working on addressing these issues during our ongoing renovation process.We value your comments, and we hope that you'll reconsider and give us another chance in the future once our improvements are complete. Our goal is to provide a more comfortable and enjoyable stay, and we appreciate your patience and understanding. Thank you for staying with us.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ryan S on Oct 27, 2023
Thank you for taking the time to leave a review, hope you have a great day

8/10 Good

ABIZAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found it a bit expensive compared to the services provided.
Stayed 1 night in Sep 2023
Response from Ryan S on Oct 27, 2023
Thank you for your feedback regarding our pricing. We appreciate your input, and we're constantly evaluating our rates to ensure they align with the services and experience we provide. Your opinion is valuable, and we'll use it to help us make adjustments as needed to better serve our guests. We hope you'll consider staying with us again in the future, and we'll strive to offer you a more balanced and satisfying experience. Thank you for choosing to stay with us.

8/10 Good

cheryl

Comfortable beds. Nice staff. Close to many restaurants and basic needs. Convenient to Glacier NP
Stayed 2 nights in Sep 2023
Response from Ryan S on Oct 27, 2023
We're delighted to hear that you found our beds comfortable, our staff friendly, and our location convenient for your needs and proximity to Glacier National Park. Your positive comments are greatly appreciated, and we're pleased that you had a comfortable and enjoyable stay. Should you decide to visit the area again, we'd be more than happy to host you once more. Thank you for choosing our hotel.

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I could not sleep because of all the noise. I felt unsafe and it was dirty.
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 27, 2023
Dear Tara,Thank you for taking the time to share your thoughts with us. It is disheartening that we were unable to meet all of your expectations. We apologize for your experience and will be sure to share your feedback with our team for improvement. Our team can assure you that we take safety very seriously for our guests. Please consider booking another stay with us, so we can show you a better experience.

4/10 Poor

Mark, Marble

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was so so. The property was in bad condition, filthy, stained carpets, wrong touch up paint, broken back access door. Sorely needs a major renovation.
Response from Guest Relations on Sep 25, 2023
Dear Mark,We are always working to improve and evolve to meet the needs and expectations of travelers. That said, we apologize if your recent visit fell short. We want to ensure our rooms are top-notch, and our team will review your comments to aid us in improving. Thank you for being our guest. Come back and stay with us again for a more enjoyable stay we know we can deliver.

4/10 Poor

M D

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else!
Floors were filthy. Wiped water on bathroom floor. Cloth can up black! Carpets were stained. Curtins were hanging haphazard on just a Rod. Curtin held by curtin pins only. Several missing. No draw Rod. Can’t call them drapes. Hallway had disgusting Oder. Motel not ADA. Stairway to and from room and to ice machine and to provisions for what the called breakfast. Rear exit to parking lot was supposed to be locked and opened by room key. Never was. Access by anyone to our floor even at night.
Stayed 3 nights in Sep 2023
Response from Guest Relations on Sep 25, 2023
What you have detailed regarding cleanliness is certainly not reflective of the spirit of service and value that we pride ourselves on. Please accept our apology for our shortcomings and know that we will give your room the care it deserves. We will also make sure that our housekeeping efforts improve moving forward. Thank you, and please consider returning in the future for a better experience.

8/10 Good

Larry

Stayed 1 night in Sep 2023
Response from Ryan S on Oct 27, 2023
Thank you for the 4/5 rating, trulky appreciate it and hope we have the pleasure of having you again as a guest. best wishes

10/10 Excellent

Anne Carter

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room hadn't been vacuumed-dried grass and bits all over the carpet. Both beds were over-used and one in particular was like sleeping on squeaky, pokey springs. Towels look very thin and worn. I don't think the hall carpet has been cleaned in years and should have had the wrinkles stretched out of it eons ago. Another guest advised he would never stay there again and neither will I.
Stayed 1 night in Sep 2023
Response from Ryan S on Oct 27, 2023
We apologize for the issues you encountered during your stay. Your feedback about the cleanliness of the room, the condition of the beds, towels, and the state of the hall carpet is concerning. We're currently undergoing a renovation process to address these concerns and provide an improved experience for our guests.We appreciate your feedback and the opportunity to make these necessary improvements. We're sorry to hear that your stay didn't meet your expectations, and we hope you might reconsider staying with us in the future when our renovations are complete. Your comfort and satisfaction are important to us, and we aim to provide a much better experience on your next visit. Thank you for your input.