We were checked in and went to our room (45). The door was already open, I didn’t think anything about it. We finally got all our stuff up to the second floor and I went to shut the door but it would not latch. It was obvious the latch and striker plate were not aligned.
I went to the office and was informed I didn’t know what I was talking about. The lady (Eva, I think) went to the room and said a loose screw was the problem. I said I thought it was more than just a loose screw. It was the only lock, the dead bolt had been removed.
I offered to attempt to fix it if she could get a screwdriver. She declined my offer. She made me feel belittled and talked down to. When she raised her voice talking to me I knew I wasn’t going to get anywhere, then I said I couldn’t leave my property in a room that didn’t lock. She said, “fine I’ll give you a refund”. I objected to the refund because I had trouble finding this room ten days earlier.
To make this long story shorter, she kicked two 78 year olds to the curb at 6pm.
I would not recommend this place to anyone,