Exterior

Reviews of Quality Inn Big Sky

2.5 out of 5
Quality Inn Big Sky
1330 US Highway 2 West, Kalispell, MT

Reviews

7.2

Good

Rating 10 - Excellent. 118 out of 448 reviews" "
Rating 8 - Good. 139 out of 448 reviews" "
Rating 6 - Okay. 107 out of 448 reviews" "
Rating 4 - Poor. 47 out of 448 reviews" "
Rating 2 - Terrible. 37 out of 448 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Gale

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very nice staff very friendly and helpful but the hotel is very run down
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Thanks for staying with us when are always take pride of our customer service.

8/10 Good

Tricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed. Room had an odd smell. Decent breakfast
Stayed 2 nights in Jan 2024

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

sabrina, Billings

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an unpleasant experience at the Quality Inn. I was initially drawn to the hotel due to the advertised pet fee of $20 per stay. However, upon arrival, I was charged $80 for my dog, despite showing the hotel staff the Expedia booking confirmation. The room was in poor condition, with used towels that had urine on them,Gatorade bottles, and mold in the fridge and bathroom. The hotel staff expressed discomfort with my leashed dog walking in the hallway. The breakfast was subpar and stale, and there was a homeless individual sleeping in the common area. The parking situation was congested and poorly designed, forcing us to navigate against traffic due to a permanently closed road. I suspected drug activity in the parking lot, and I felt unsafe throughout my stay. To add insult to injury, the hotel staff delivered our checkout receipt at 5 am, waking us up with my dog's barking. I strongly discourage anyone from considering the Quality Inn for their stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa, Kalispell

Traveled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great value
Hotel was comfortable and roomy, little fitness room was great . Breakfast was nice.
Stayed 1 night in Dec 2023

2/10 Terrible

Cole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Cole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place.
Stayed 3 nights in Dec 2023

2/10 Terrible

Riva

Response from Nik on Mar 2, 2024
We are sorry to know you did not enjoy your stay. We would love to hear more if we can do better for your next stay.

10/10 Excellent

Guaya

Stayed 1 night in Nov 2023

10/10 Excellent

Anna

Liked: Staff & service, property conditions & facilities
Front desk staff/ breakfast staff are warm and welcoming

4/10 Poor

Dina

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was filthy! Someone's toenail clippings on the bathroom counter so obviously the counter wasnt wiped off and dirt and little pieces of trash on bathroom floor. Found a piece of broken glass on the carpet by the bed and dog hair and dirt was evident along the baseboards.
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert, Missoula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area. Check in was east and fast. Staff, very friendly, polite, treated me like we were best friends.
Stayed 1 night in Nov 2023

6/10 Okay

Christopher

Disliked: Staff & service
Stayed 4 nights in Oct 2023

6/10 Okay

Ken

Business traveler
Stayed 1 night in Oct 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service
This was an older property, the carpet had seen better days and the one treadmill in the "health center" was not functional. But frankly, your not staying in this hotel for the health center. The room was surprisingly updated, clean and comfortable. The staff was really nice and it was a nice place to crash for the night at a really good price.
Stayed 1 night in Oct 2023

8/10 Good

nora

Stayed 3 nights in Oct 2023

2/10 Terrible

Andrew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. Staff was unprofessional. There was a fight in the hallway in the middle of the night and doors slamming through out the night. The sheets were dirty. And the breakfast was not appetizing.
Stayed 1 night in Oct 2023

6/10 Okay

Cody

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The bathroom was not clean and one of the beds’ pillowcases were not clean. Neighbors were very loud late. Overall it was fine, but not the greatest.
Stayed 1 night in Sep 2023

6/10 Okay

VICTORIA, Portland

Stayed 2 nights in Sep 2023

8/10 Good

earl

Traveled with partner
TV was too difficult to find channels
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

4/10 Poor

Melvin

Disliked: Cleanliness
The area around the entrance was very dirty. The bathroom was clean, but the room was dirty. The carpet showed clearly that it had not been vacuumed. The waste basket had not been emptied from the previous occupants. When these things are that obvious it makes you wonder about the cleanliness of the total room and the breakfast. Cleanliness is obviously not a priority here.
Stayed 2 nights in Sep 2023

6/10 Okay

Shannon

Traveled with family and small children
Disliked: Property conditions & facilities
Room was great - large and furnished well. Hallways and lobby show wear and tear, could be cleaner. Parking area not well lit. Casino/lounge entrance right by motel entrance and not family friendly. Swimming pool is outdoor, doesn’t work year round in Montana-should be clarified in motel information.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Musky smell at first . We were given air freshner by the front desk . Courteous staff . Nice big room and queen size bed . I can only recommend this hotel .
Stayed 1 night in Sep 2023

10/10 Excellent

Marty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

SHAWNETT

Disliked: Staff & service
Customer service
Very rude front check in with Lisa ! I expressed my concern over a no smoking room and got attitude and very rudeness about it . That she’s not here to babysit the guests that could possibly smoke in their room. She is not a good customer service rep for this hotel ! Our room was okay sure had not been dusted in sometime and floor in bathroom not cleaned . Shower curtain is gross. To pay $265 is ridiculous and sad for anyone who gets treated the way I did at your don’t desk and the room to be just okay In cleanliness.
Stayed 1 night in Sep 2023

8/10 Good

Patrick

Stayed 1 night in Sep 2023

4/10 Poor

carolyn

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room smelled of smoke. Receptionist was accommodating and even upgraded our room. Motel and rooms need to be updated
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Terrell

Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

4/10 Poor

The Benz’s

Traveled with partner
Disliked: Cleanliness, staff & service
The room is old and outdated
Stayed 1 night in Jul 2023

4/10 Poor

Shawn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
False advertising
Very disappointed in this booking. First, the online outdoor photo is not correct. Secondly, keys didn’t work, took four tries. Desk clerk was a hard worker, but this spoke to the overall condition of the property. Mold in the bathroom. Shower knob missing. Despite paying the outrageous price of $324 a night, I had to request to have our room cleaned and fresh towels. Breakfast was very poor in both quality and amount of food available, and the hotel was so understaffed at that time some that the poor woman working couldn’t handle the guests needs. Again, very disappointed in our whole experience there. Kalispell is near resorts, it is not a resort town. I expected much, much more for that price.
Stayed 2 nights in Aug 2023

6/10 Okay

Barbara, Beaverton

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 9 nights in Aug 2023

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a great stay however we left some clothes behind and my son who is autistic is very upset. We trying to contact hotel they looking. We were in room 216.
Stayed 1 night in Aug 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly service
Stayed 1 night in Aug 2023

6/10 Okay

Shelby

Traveled with partner
Disliked: Amenities, property conditions & facilities
The mattress on the bed must’ve been old, lots of springs poking through. The sheets felt clean but the rest of the room felt grungy. The shower head in the shower was also very low, had to bed over quite a bit to wet your hair. Low quality towels as well. Probably won’t be back.
Stayed 1 night in Aug 2023

6/10 Okay

Charlene

Disliked: Staff & service
I stayed three nights at the Quality Inn not once was my roommate up or fresh towels provided not sure what I paid for.
Stayed 2 nights in Aug 2023

6/10 Okay

Zachary

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Maureen

Liked: Staff & service
Convenient location, staff friendly. Room needs updating, questionable cleanliness of hotel.
Stayed 1 night in Aug 2023

8/10 Good

TERESA, GRAYSLAKE

Liked: Staff & service
Outdoor pool
Stayed 1 night in Aug 2023

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Douglas

Disliked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Larae

Stayed 1 night in Jul 2023

8/10 Good

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older but was clean and comfortable. The breakfast options were good. The hot tub was apparently closed or not working and that was disappointing. Especially aggravating was the fact that I made the reservation through Expedia with the expectation that I would be charged when I checked in. But Expedia charged my debit card $662.00. When I called to find out why I was told it was a non-refundable and non-cancellation booking. When we got to the hotel, the charge was actually $420 and my sister paid with her credit card. Now I have to fight with Expedia to get my money back. Not the hotel's fault at all.
Stayed 2 nights in Jul 2023

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities
It is very close shopping etc and very close to the Rebecca Farm horse event.
Stayed 3 nights in Jul 2023