Ratings based on 773 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 23, 2018
Comment from Hotel Management
Jun 1, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge.We are glad we could be a part of your trip to Whitefish. We look forward to seeing you again in the future! Angelina L Management Grouse Mountain Lodge
4 out of 5
by A verified traveler from Okotoks

Posted May 22, 2018
Hotel was comfortable. Unfortunate that the kitchen was not open past 9pm
Comment from Hotel Management
Jun 1, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge. I'm pleased to hear you enjoyed the time you spent with us. I apologize you weren't able to have dinner, our evening restaurant hours are 5-9:30pm. We are glad we could be a part of your trip to Whitefish and that your stay was comfortable. Thank you again for your feedback and your business. We look forward to seeing you again in the future! Angelina L Management Grouse Mountain Lodge
4 out of 5
by A verified traveler

Posted May 15, 2018
Nice place, but the thermometer was messed up showing 57 degrees instead of 75 degrees resulting in no air conditioning capability and it kicked blowing hot air the moment we opened the window. Over all great place, just unfortunate luck of being in a room with a malfunctioning temperature control.
Comment from Hotel Management
May 17, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge. I am concerned to read that there was an issue with your thermostat. We are committed to continuous improvement to deliver the best experience possible. I sincerely apologize for the issues you encountered. Please be confident that we have heard your concerns and will take action to improve our operations. Again, we sincerely appreciate your feedback and your business. We hope you enjoyed the time you spent in Whitefish! Angelina L Management Grouse Mountain Lodge
5 out of 5
by A verified traveler from Calgary

Posted May 14, 2018
Great location to 2 wonderful golf courses..
Comment from Hotel Management
May 17, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge. I'm pleased to hear you enjoyed the time you spent with us. As you noted, we are situated near the fairway as well as to several courses in the area. We sincerely appreciate your positive comments and are so glad we could be a part of your trip to Whitefish. Thank you again for your feedback and your business. We look forward to seeing you again in the future! Angelina L Management Grouse Mountain Lodge
2 out of 5
by A verified traveler from Reno

Disappointed ...

Posted May 11, 2018
Poorly trained front desk and maintenance staff. Took 1 hr to get our room key working upon check-in, would not offer another room. No other consideration offered for this delay (complementary drink @ bar, etc). Shower drain clogged. I would expect poor service and neglectful maintenance from motel 6, but not this resort! Very disappointed!
Comment from Hotel Management
May 17, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge. I am concerned to read that your experience with us was not optimal. We are committed to continuous improvement to deliver the best experience possible. I sincerely apologize for the issues you encountered. Please be confident that we have heard your concerns and will take action to improve our operations. Again, we sincerely appreciate your feedback and your business. We hope you enjoyed the time you spent in Whitefish! Angelina L Management Grouse Mountain Lodge
5 out of 5
by A verified traveler from Deer Park WA

Posted May 7, 2018
Beautiful place to stay. Very good dinner.
Comment from Hotel Management
May 9, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge. I'm pleased to hear you enjoyed the time you spent with us. We sincerely appreciate your positive feedback about your dinner, we've recently updated our menu items. Thank you again for your feedback and your business. We look forward to seeing you again in the future! Angelina L Management Grouse Mountain Lodge
3 out of 5
by A verified traveler

Grouse Mountain Lodge

Posted Apr 13, 2018
Hotel is showing its age...needs maintenance on flooring in entrances, rooms and hallways.
Comment from Hotel Management
Apr 13, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge. Thank you for your feedback regarding our entrances and hallway. Please be confident that we have heard your concerns and will take action to improve our operations. We sincerely appreciate your feedback and your business. We hope you enjoyed the time you spent in Whitefish! Angelina L Management Grouse Mountain Lodge
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Posted Apr 6, 2018
Close to pretty much everything... but I suspect that whitefish isn’t really large enough that everything isn’t close to pretty much everything. Pretty much all you could ask for in a hotel experience in Whitefish.
Comment from Hotel Management
Apr 13, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge. I'm pleased to hear you enjoyed the time you spent with us. We sincerely appreciate your positive comments and are so glad we could be a part of your trip to Whitefish. Thank you again for your feedback and your business. We look forward to seeing you again in the future! Angelina L Management Grouse Mountain Lodge
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB, CAN

In need of an update

Posted Apr 1, 2018
Pros: Staff and entranceway.
Cons: Needs some simple updates.
Location: Very close to dining options and golf course (when in season).
We were upgraded via the Expedia deal which was nice upon check-in but our room still had 2 queen beds, was on the ground floor with a very limited view of the snow covered golf course - not sure what was upgraded exactly but for the price and being so close to the downtown area, no complaints. The rooms were decent and clean, beds were comby but the carpet and tub are showing their wear. As far as the main facilities go, the front entrance is very grand with gorgeous fireplaces - lodge feel for sure. A few items that need an update though: 1) the gym equipment is poor quality but usable if you are looking for only a very light workout. 2)pool and hottub - the water was smelly so I only used it once...likely need to check the chems. Also, the carpets in there should be replaced with simple rubber non-slip mats (kind of gross to walk on) and the windows from the outside showed the window film in sincere need of replacement. The shuttle was a nice perk and the staff were really great, just a property showing it's age unfortunately but it wouldn't take too much to make it a nice 3.5 - 4 star.
Comment from Hotel Management
Apr 13, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge. I am concerned to read that your experience with us was not optimal. We are committed to continuous improvement to deliver the best experience possible. I sincerely apologize for the issues you encountered. Please be confident that we have heard your concerns and will take action to improve our operations. Again, we sincerely appreciate your feedback and your business. We hope you enjoyed the time you spent in Whitefish! Angelina L Management Grouse Mountain Lodge
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value and very nice, spacious place

Posted Mar 22, 2018
This is a very nice hotel. The service is great and the rooms and public areas are all very spacious and clean.
Comment from Hotel Management
Mar 30, 2018 by Management, Hotel Management
Thank you for taking the time to review your stay at Grouse Mountain Lodge. I'm pleased to hear you enjoyed the time you spent with us. We sincerely appreciate your positive comments and are so glad we could be a part of your trip to Whitefish. Thank you again for your feedback and your business. We look forward to seeing you again in the future! Angelina L Management Grouse Mountain Lodge