Front of property

Reviews of Hilton Garden Inn Kalispell

3 out of 5
Hilton Garden Inn Kalispell
1840 Us Highway 93 S, Kalispell, MT

Reviews

8.2

Very Good

Rating 10 - Excellent. 438 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

todd

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport to watch planes land
Stayed 1 night in Feb 2024

10/10 Excellent

Alisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Caleb

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Stayed 1 night in Dec 2023
Response from Lloyd Alflen -Front Desk Manager on Dec 30, 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

8/10 Good

Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice. I paid extra for free breakfast but only received $10 coupons so still had to pay for each breakfast.
Stayed 4 nights in Dec 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lloyd Alflen -Front Desk Manager on Dec 30, 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

10/10 Excellent

Trina

Stayed 1 night in Nov 2023
Response from Lloyd Alflen -Front Desk Manager on Dec 30, 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Lloyd Alflen -Front Desk Manager on Dec 30, 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The only odd thing was the odd transition of free breakfast to free sit down only breakfast as they transition to no free breakfast- I think? I just didn’t have time to be seated, I just thought I was popping in really quick. Most people don’t have time when they are there working.
Stayed 4 nights in Nov 2023

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lloyd Alflen -Front Desk Manager on Dec 30, 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No Recliner
Everything was okay with our stay. I booked two rooms. I was told every room had a recliner. I called back three times to verify there was a recliner for my 85 year old mom. There is another chain in town which does have recliners, but I like to go with Hilton. There was no recliners in hotel…. Anyway I think the reception will know no what a recliner is now.
Stayed 1 night in Oct 2023
Response from Jacob on Nov 9, 2023
Hello Dawn! Thank you for taking the time to leave a review. Your feedback is important to us as we are always striving to provide the best experience possible for our guests. We apologize for the inconvenience you experienced during your time with us. We are working with staff to ensure similar miscommunications do not happen in the future. We are glad to see your overall experience was positive. Thank you for staying with us!

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated property. Spacious rooms, extremely friendly staff and an amazing restaurant.
Stayed 2 nights in Oct 2023
Response from Lloyd Alflen -Front Desk Manager on Oct 23, 2023
Thank you so much for your feedback! We are delighted that you had such a good time at our hotel. We look forward to having you as our guest in the future. Thank you so much!

8/10 Good

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mila

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this property made our stay in Kalispell “home away from home” We truly had a perfect stay in Kalispell because of our lodging experience. We’ll recommend this property without any reservations
Stayed 8 nights in Oct 2023
Response from Jacob on Nov 9, 2023
Hello Mila! Thank you for your kind review. We are so thrilled that you enjoyed your stay. Thank you for choosing the Hilton Garden Inn!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lloyd Alflen -Front Desk Manager on Oct 16, 2023
Thank you so much for your feedback! We are happy that you enjoyed your stay! We look forward to your next visit.

10/10 Excellent

Liridon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lloyd Alflen -Front Desk Manager on Oct 12, 2023
Hello, Thank you for your feedback we are happy to know that you have enjoyed your stay!

4/10 Poor

andreas

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room wasn’t cleaned properly, used towels got “forgotten”. Hotel allows pets so we woke up two nights in a row by a dog next dort barking and playing with a toy. The ordered room service didn’t take place… We are very disappointed by Hilton!
Stayed 4 nights in Oct 2023

2/10 Terrible

Marcus

Traveled with family and small children
Disliked: Staff & service
Absolutely atrocious staff. We were traveling with a toddler and therefore booked a jr. suite to have an extra room for the crib of the little one. When we checked in the front desk staff, without comment, checked us in a regular room, which, when we were asking to correct the mistake, blamed on Expedia for booking the wrong room. Even when I showed them the booking they still lied to my face that Expedia messed up the booking and there was nothing they can do, nor can the booking be cancelled and refunded. So when contacting Expedia to cancel and refund the booking the front desk were contacted again, this time by the Expedia rep, which they then, instead of owning up and trying to solve the issue, proceeded to lie again and tell the Expedia CSA, that they saw the jr suite in the booking but then we "asked" for a downgrade to a regular room, just so Expedia couldn't cancel and refund the booking. So needless to say, night was as expected with a toddler right next to you. When trying to check out this morning, waited around the counter for 15 minutes with a line of people trying to check out already forming. So yeah. All in all a level of unprofessionalism that I personally didn't expect from a reputable brand like Hilton, but hey, you never seize to learn, but will definitely think twice who I will stay with in the future.
Stayed 1 night in Oct 2023
Response from Lloyd Alflen -Front Desk Manager on Oct 10, 2023
Hello, we are sorry to hear about your experience during your past stay at our hotel. We have sent the refund as requested by Expedia. We apologize on behalf of our staff and will further train our staff in correcting this conduct.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice Hilton with a fresh renovation. Rooms are spacious, clean and quiet. Hotel has all the amenities including a restaurant and bar which was super good. The front desk clerk was awesome - really friendly and helpful. Great stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from Jacob on Nov 9, 2023
Hello Christopher! Thank you so much for your feedback. We're thrilled that you enjoyed your stay. Thank you for choosing the Hilton Garden Inn Kalispell!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Excellent breakfast
Stayed 1 night in Oct 2023
Response from Jacob on Nov 9, 2023
Hello Karen! Thank you so much for your review. We are thrilled that you had a positive experience. Thank you for staying with us!

6/10 Okay

Andrea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was very clean and we enjoyed breakfast. We realized my daughter left some clothes behind a few hours after we left and I’ve called to check in on it a few times. The last time I called I spoke with a gal who was extremely rude and told me that “they would throw it away if they didn’t know who it belonged to”. I find this extremely rude and not convenient or fair to those who may try to come and claim their belongings in a timely manner. The front desk and those who answered the phones will prevent me from using this hotel again.

6/10 Okay

Andrea

Stayed 1 night in Sep 2023

8/10 Good

Carol

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Randy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Inadequate lighting, no alarm clock, no TV guide, empty shampoo and conditioner bottles. It is a very pretty hotel but need to focus more on the details.
Stayed 1 night in Sep 2023

8/10 Good

Chelsi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jacob on Nov 9, 2023
Hello Chelsi! Thank you for taking the time to leave us your feedback. We are thrilled that you enjoyed your stay. Thank you for choosing the Hilton Garden Inn Kalispell!

10/10 Excellent

Linda, Warfordsburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Sep 2023
Response from Jacob on Nov 9, 2023
Hello Linda! Thank you so much for your kind review. We're thrilled that you had a positive experience. Thank you for staying with us!

2/10 Terrible

Rachel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jacob on Nov 9, 2023
Hello Rachel. We're sorry to hear that you were not satisfied with your experience. We would like to know exactly what went wrong with you stay. If you could contact us at the front desk or by email, we would greatly appreciate. Thank you for staying with us!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glacier
Trip was wonderful..only disappoinment was to get notification day before arrival that restaurant would not be open. We did find places around town for some great meals. Just not as convenient as we had hoped.
Stayed 2 nights in Sep 2023
Response from Jacob on Nov 9, 2023
Hello Kathy! Thank you so much for your feedback. We're thrilled that you enjoyed your stay. We apologize for the inconvenience of our restaurant not being open at that time. We hope you are able to experience it the next time you're in the valley. Thank you for choosing the Hilton Garden Inn!

8/10 Good

Marylyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Like that the room is great staff too. I do not like that we can not get point for our stay because we book to u guys why do not know will deal with Hilton.
Stayed 1 night in Sep 2023

10/10 Excellent

Isaiah

Stayed 2 nights in Sep 2023

10/10 Excellent

Julia

Stayed 1 night in Aug 2023

2/10 Terrible

COLLEEN

Disliked: Staff & service, property conditions & facilities, room comfort
VERY DISAPPOINTED!
The DAY I was supposed to check in I received an email that the hotel was "under new management" and the amenities I carefully selected were now NOT available. I CHOSE here BECAUSE of the amenities. After spending several days in picturesque, but primitive, Glacier hotels, I wanted all the creature comforts! So I left and went to Best Western Plus in Kalispel-- beautiful pool, hot tub, large comfy room with great TV selections, even nice outdoor landscaping, great breakfast and close to the airport. Oh, I did get 10% of the $220 I paid, for ONE night, back in a refund. POOR CUSTOMER SERVICE!
Stayed 1 night in Aug 2023
Response from management on Aug 28, 2023
We are sorry for the misunderstanding. Where and why would you get an email suggesting 'under new management"? What amenities are you suggesting were not available? We have a new pool and hot tub plus two new fitness rooms. Super large comfy suites with the largest TV selections in the Flathead valley. Are you sure you have the right hotel?

6/10 Okay

Lindsay

Stayed 1 night in Aug 2023
Response from Jacob on Nov 9, 2023
Hello Lindsay! Thank you for taking the time to leave us a review. We're glad that your experience was positive overall. Thank you for staying with us!

8/10 Good

Kimble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

jason, butte

Business traveler
Disliked: Cleanliness, amenities
False advertisement rooms with no jet tub
Stayed 2 nights in Aug 2023

2/10 Terrible

Patricia

Traveled with family
I was charged 100.00 extra dollars at check in. I need to be reimbursed. My name is Patricia wagner
Stayed 1 night in Aug 2023
Response from Hilton Garden Inn on Sep 9, 2023
Hello, I apologize for the confusion, but that amount is the authorization that all hotels hold until check out. Please allow 7-10 business days for the money to appear in your account. Thank you for your feedback and thank you for staying with us at Hilton Garden Inn!Hilton Garden Inn

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Andreas B

Stayed 1 night in Aug 2023

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast area and the hotel was very quiet.
Stayed 1 night in Aug 2023

10/10 Excellent

Duncan

Traveled with family
Liked: Amenities
Great staff.
Stayed 1 night in Aug 2023
Response from AGM on Aug 12, 2023
Thank you so much for your review and we are happy you enjoyed your stay! We hope you come stay with us again!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, and quiet. Would stay again.
Stayed 1 night in Aug 2023
Response from Brandon (AGM) on Aug 12, 2023
Thank you so much for your review! We're glad you enjoyed your stay and we hope to see you back again!

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Greggory, Sheridan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place with super helpful staff that knows the area and sharing local point of views about shopping and dining. The place is clean and well kept.
Stayed 3 nights in Jul 2023

8/10 Good

Sara

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and nice. I haven’t ever purchased a room through Expedia with snacks/drinks so thought I would give it a try. I don’t recommend that option. It was $6 more and the first night there was a small bag of Doritos, starbursts and a Pepsi. Second night, there was nothing. I asked at the front desk the next day and the girl had zero desire to help us out. She said that was “an Expedia thing” basically, not her problem. I asked her if Expedia came to their hotel to place the snacks in the room or if that was something they had contracted them to do. She just rolled her eyes and acted like I was unreasonable. I won’t select that option for a room again, lesson learned.
Stayed 3 nights in Aug 2023

6/10 Okay

Nathanial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Jo-Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Walter

Stayed 2 nights in Jul 2023