Holiday Inn Express Kalispell
Posted Aug 17, 2016
A nice hotel on the North end of Kalispell right in the center of all the new shopping districts and development. Close proximity to White Fish or Glacier. The hotel itsself was very nice, the room clean and comfortable. The only complaint I had was that the room air conditioner was set to run constantly, 24/7, with no way to stop or over-ride it. This was very annoying. I finally called maintenance, complained about the issue and was told that this is the instructions from the corporate office during the summer months. The customer has no ability to control the environment in their own room. For $232 per night, I think I should be able to decide if I want it cold or warm in my room. They finally brought an entire new A/C unit and installed it in the room which allowed me to control the fan and temp. I asked about this at the front desk and was told by the personnel their that they get alot of complaints, they know it's annoying, but have no control over it. All the hotels in this area are expensive, due to proximity to Glacier I suppose, but this hotel is on the upper end. For this price, this A/C issue shouldn't be an issue. Other than that, everyone at the hotel was very friendly and helpful, and a good experience.
Comment from Hotel Management
Aug 30, 2016 by Brandon Peterson, GM, Hotel Management
Thank you very much for writing a review and bringing these issues to my attention. I have spoken with my maintenance team and we are working on finding a solution to this issue. Besides the AC issue, I am happy to hear the staff was friendly and helpful and we do hope to see you again!