Lobby

Reviews of Best Western Plus Kalispell/Glacier Park West Hotel & Suites

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 1001 reviews" "
Rating 8 - Good. 350 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was top notch and super friendly.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 6, 2024
Jeffery, We are delighted you enjoyed an outstanding stay at the Best Western Plus Kalispell/Glacier Park West Hotel & Suites. Our staff will be thrilled you were happy with the superior service they provided. Please join us again when you are in the Flathead Valley.

10/10 Excellent

Tonya

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
Thank you for the excellent rating, Tonya! Hosting your visit to the Flathead Valley at the Best Western Plus Kalispell/Glacier Park West was a pleasure.

10/10 Excellent

Erica

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy check in. Staff were very helpful on multiple occasions. Very clean hotel and I love that pets are welcome for no fee. Thank you!
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 13, 2024
Thank you for your wonderful review, Erica! Our staff is happy to share their knowledge about the area with guests. We are pleased to welcome pets to the Best Western Plus Kalispell/Glacier Park West Hotel & Suites and we hope you will return to visit again.

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and friendly staff
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 8, 2024
Thank you for the excellent rating and positive review, Elizabeth. We are glad you enjoyed a wonderful experience at the Best Western Plus Kalispell/Glacier Park West Hotel & Suites, and we hope to share many more with you in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
The facility was very nice and clean. The heater fan was not working properly and was very noisy. Room 323
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 18, 2024
We appreciate the excellent rating you shared with other travelers, Patricia. Thank you for advising us of the heater issue, and our facilities manager will service the fan immediately. Our staff is eager to host another great visit for you.

10/10 Excellent

Dusti, Cut Bank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, quite, clean, good location. Only issue was the hot tub had quit working the morning we checked in
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 17, 2024
Thank you for the excellent rating and review, Dusti! We are glad you enjoyed the comfortable accommodations our staff carefully prepares for our guests. I am sorry the hot tub was closed for repairs, and we hope you will return to enjoy its soothing waters in the future.

8/10 Good

Yorian

Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 21, 2024
Yorian, Thank you for your great rating of our hotel in Kalispell. We hope you will visit us again when you return to the Flathead Valley.

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location close to downtown
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 23, 2023
Rick, We are glad you enjoyed our hotel's location in Kalispell. We hope you also enjoyed our inviting atmosphere and comfortable guest rooms. Please allow us to welcome you for another great experience.

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 20, 2023
Wow! Thank you, Angela, for the 10-star rating you posted for the Best Western Plus Kalispell/Glacier Park West Hotel & Suites. We are thrilled that you enjoyed the excellent service and accommodations we provide our guests. We hope you will join us again when you are in Northwest Montana.

10/10 Excellent

LAYNE

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
We were excited to see your excellent rating for the Best Western Plus Kalispell/Glacier Park West, Layne! It was a pleasure to provide an outstanding stay for you, and we hope you will return to enjoy our hospitality again.

8/10 Good

James

Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Dec 17, 2023
Thank you for your positive rating, James! We hope you will join us again when you are in the Flathead Valley for another wonderful stay at our hotel.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 10, 2023
We are grateful for your excellent rating, Chad! Thank you for choosing to stay at the Best Western Plus Kalispell/Glacier Park West Hotel & Suites and for allowing us to share our hospitality with you. We look forward to hosting your next visit to the Flathead Valley.

8/10 Good

Kelly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
Kelly, We appreciate your wonderful rating. It was great to welcome you to our Best Western, and we hope you will join us for an even better experience in the future.

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, property conditions & facilities
It was pet friendly and still really nice, not just a scratched up destroyed room.
Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
Talitha, We are delighted to share our lovely spaces with guests. Thank you for your excellent review of the Best Western Plus Kalispell/Glacier Park West. We hope you will visit our hotel again soon.

4/10 Poor

David

Liked: Cleanliness, amenities, property conditions & facilities
Property had a dog in next room that barked for long periods over 2 days. Called a reported to the front desk twice. Nothing change. I will not be returning.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 2, 2023
We are sorry for the disturbance you experienced from the barking dog, David. We tried several times to resolve the issue with the pet parent. We are sorry you will not return to enjoy another stay at our hotel and hope you will reconsider that decision. We aim to provide a great visit for all our guests.

8/10 Good

Holly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spaciousness, comfortable beds. I wasn’t pleased to arrive so tired I just wanted to check in and go to bed. I had to ring the bell 4 times and wait for the front desk staff because they were outside smoking.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 24, 2023
Holly, We are glad you enjoyed the comfort of our beds and the large rooms of our hotel. Please accept our apologies for not being readily available to assist you. When we can, we check the areas around the hotel to ensure all is well and secure. Our staff also ensures the pool area and coffee station are kept clean and ready for use. We hope you will join us again for another great stay.

10/10 Excellent

Stacie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling with a puppy
Towels were thick. Bed was comfortable, not hard. Bathroom was a good size. Our puppy didn’t find any trash on the floor. So cleanest hotel by far on this trip. Breakfast was ok and nice area for taking pet out at night. Only complaint would be dog area could use a bit more light
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 21, 2023
Stacie, Thank you for the excellent rating! We value the insight you gave us for the pet area. We will look into adding additional lighting to make those night-time journeys better. We hope you will return to visit the Best Western Plus Kalispell/Glacier Park West Hotel & Suites for another stay soon.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 14, 2023
Hello Brian! Thank you for your outstanding rating of the Best Western Plus Kalispell/Glacier Park West Hotel & Suites. We are glad you enjoyed an awesome stay at our hotel and appreciated the staff's services. We hope you will return to visit us again when you are in the area.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Nov 6, 2023
Thank you, Brian, for the 10-star rating. We hope you will join us again at the Best Western Plus Kalispell/Glacier Park West Hotel & Suites for another excellent experience.

8/10 Good

Lon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 30, 2023
Thank you for your positive rating, Lon. We are glad you enjoyed your stay at our Best Western Plus in Kalispell. We hope you will return to have an even better stay in the future.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The staff were excellent. Megan at the front desk was extremely helpful and Patricia in the breakfast area was very committed to all the guests. It is right beside a recycling station so it's not picturesque but that didn't bother us.
Stayed 3 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 29, 2023
Thank you for your wonderful review, Heather. We are glad Megan was there to welcome you and be at your service. Patricia takes pride in making sure our guests have a lovely meal to start the day off right. We are grateful you do not mind the location of the nearby recycling center. We feel they help to keep the vistas beyond our immediate area pristine and beautiful.We look forward to seeing you again soon.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was a short stay. The hotel and room bathroom was older and could have used an update. The hotel location was off the beaten path of the newer restaurants and shopping.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 26, 2023
Thank you for your feedback, Elizabeth. We are planning a property refresh and hope you will enjoy another visit to our hotel. Our only goal is to make guests feel comfortable and welcome.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top notch
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 19, 2023
Wayne, We are delighted you enjoyed a rewarding experience at the Best Western Plus Kalispell/Glacier Park West Hotel & Suites. Thank you for the excellent rating you posted for our service and comfortable rooms. We hope you will be our guest again.

2/10 Terrible

Christine

Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Nov 3, 2023
We are sorry your visit to our hotel did not go as planned, Christine. Our only goal is to provide the best possible experience for our guests. We hope you will return and have a better stay at our hotel.

8/10 Good

James

Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 11, 2023
Thank you, James, for taking a moment to rate your visit to our hotel in The Flathead Valley. We hope you will enjoy a more comfortable stay with us.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property itself is great, as were the staff. The problem is the area. It’s far from everything. There is nothing around there, wxcept casinos - no restaurants, shops or activities. It’s right behind a recycling plant, and the train tracks and on a main road. The area isn’t even somewhere to take a nice walk.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 9, 2023
Thank you for your review, Alexandra. We are glad you enjoyed our comfortable hotel. The out-of-the-way location provides visitors with a more restful stay, and we are a short journey to anything in Kalispell. We hope you will think of us again when visiting the Flathead Valley.

10/10 Excellent

Julia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Love the pet area outside and the no up charge to have a pet stay. Great staff.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 8, 2023
Julia, We are so glad you brought your furry friend when you visited the Best Western Plus Kalispell/Glacier Park West Hotel & Suites. We are happy to welcome pets at no additional charge to their families, and we hope you will enjoy another excellent stay with us again.

8/10 Good

Robert

Traveled with partner
Had a room that was wheel chair accessible .lt was on the main floor but right at the far end of the hotel. There was an entrance at the other end but you had to climb 12 steep stairs and there was no ramp.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 4, 2023
We are glad you chose our hotel to visit, Robert! We are pleased to accommodate our other-abled guests and are interested to learn ways to make our amenities and access more user-friendly for everyone. We hope you will join us again for another stay soon.

10/10 Excellent

Suean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three day stay
Explore Glacier National Park, Browning, and hiking to see waterfalls. Clean park, could use more parking at the visitors center. Great choices for restaurants close by. Very quiet location.
Stayed 3 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 4, 2023
Susan, We are glad you found the Best Western Plus Kalispell/Glacier Park West Hotel & Suites convenient for exploring so many locations nearby. We hope you will join us again when you are in the area for more hiking opportunities.

10/10 Excellent

petra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good stay
Stayed 1 night in Aug 2023
Response from Cyndy-Guest Experience Representative on Oct 3, 2023
Thank you, Petra, for an outstanding rating and review. We are thrilled you enjoyed visiting the Best Western Plus Kalispell/Glacier Park West. Please join us again for another wonderful stay.

10/10 Excellent

Fwain

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 3, 2023
We are grateful for the 10-star rating you posted online for our Best Western Plus in Kalispell, Fwain. It was a pleasure to host your stay, and we hope to see you again soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 3, 2023
Thank you for sharing a positive rating, Andrew. We hope you will return to enjoy another great visit to our Best Western again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 28, 2023
Dear Valued Guest, we are grateful for your rating feedback. They help our team to focus on ways to improve services and accommodations. We hope you will reach out to our team with any specific concerns during your stay and allow us another opportunity to provide a better experience for you moving forward.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 26, 2023
Thank you, Brad, for sharing the excellent rating of the Best Western Plus Kalispell/Glacier Park West Hotel & Suites. We are glad you were comfortable and served well by our team.

8/10 Good

Molly

Traveled with family
Liked: Cleanliness, property conditions & facilities
I wouldn’t have been able to find this place. It’s tucked away. Nice facility. Staff wasn’t friendly at all but it was late in the evening. I just wanted to go to bed.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 25, 2023
Molly, Thank you for your review. We are glad you contacted our staff for directions to the hotel. We are sorry you feel our team was rushing you to your room. We hope you had a wonderful rest. Please allow us another opportunity to better serve you in the future.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 25, 2023
Thank you, Robing, for sharing the excellent Best Western Plus Kalispell/Glacier Park West rating. We are glad you were comfortable and felt at home in our hotel. Please join us again for another great experience.

6/10 Okay

Roger

Liked: Staff & service
Way to expensive for the quality of the hotel.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 19, 2023
We appreciate your review, Roger. We feel our rates accurately reflect the quality of our service and accommodations and are competitive with similar hotels in the area. We hope to share our hospitality with you again when you revisit the Flathead Valley.

10/10 Excellent

John, Maplewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in late after flight, very nice hotel. Registration was perfect, very professional as expected. Breakfast was perfect as expected.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 19, 2023
John, We are glad you arrived safely at our hotel and enjoyed the warm welcome delivered by our team. Thank you for the excellent rating. We hope you will be our guest again at the Best Western Plus Kalispell/Glacier Park West Hotel & Suites in the future.

10/10 Excellent

John, Maplewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, Breakfast was perfect as expected.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 19, 2023
Thank you for your rating, John. We are delighted you enjoyed the wonderful breakfast service with its many options. We hope you will join us at the Best Western Plus Kalispell/Glacier Park West Hotel & Suites.

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 18, 2023
Dave, We are grateful for the excellent rating you posted for the Best Western Plus Kalispell/Glacier Park West Hotel & Suites. Our staff is delighted you enjoyed a comfortable experience, and we look forward to sharing our hospitality with you again.

8/10 Good

Kimberly

Traveled with group
Liked: Amenities
This location was very nice and clean. Great staff. Close to many amenities.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 14, 2023
Thank you for a great review, Kimberly. We hope you return to our hotel near Glacier National Park and the beautiful Flathead Valley. We look forward to seeing you soon.

10/10 Excellent

Stella

Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 30, 2023
Thank you for the excellent rating, Stella. We hope you will return to enjoy another wonderful experience at the Best Western Plus Kalispell/Glacier Park West.

10/10 Excellent

Verna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay. Good service. The bed was very comfortable. The room was clean and attractive. I’m definitely going to be back sometime.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 7, 2023
Verna, Thank you for your excellent rating and complimentary review for the Best Western Plus Kalispell/Glacier Park West. We would be thrilled to host another lovely stay for you!

8/10 Good

Christine

Stayed 2 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 7, 2023
We are glad you enjoyed your visit to our hotel, Christine. Thank you for your great rating, and we hope you will visit us again in Kalispell when you are in the beautiful Flathead Valley!

10/10 Excellent

nancy

Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 25, 2023
Nancy, we are delighted you enjoyed your stay at the Best Western Plus Kalispell/Glacier Park West. We look forward to seeing you return to visit us again.

10/10 Excellent

Veeravanallur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable place to stay
We enjoyed our stay at this facility. The staff members were helpful. The place is kept in good condition. I will definitely recommend this place.
Stayed 5 nights in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 29, 2023
Veeravanallur, We are thrilled you will recommend the Best Western Plus Kalispell/Glacier Park West Hotel & Suites to fellow visitors to the Flathead Valley. Our team works hard to keep our property guest-ready and comfortable. We hope you will visit us again soon.

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is excellent and clean.The staff is very nice and smiley. I will make a book again.Family like the place.Highly recommend this place
Stayed 1 night in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 28, 2023
Thank you, Allen, for the great review! We are delighted you and your family enjoyed an outstanding stay at the Best Western Plus Kalispell/Glacier Park West Hotel & Suites. We hope you will return to visit us again soon.

10/10 Excellent

Austin

Stayed 3 nights in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 28, 2023
Austin, We are delighted you posted an excellent score for the Best Western Plus Kalispell/Glacier Park West Hotel & Suites. We hope you will enjoy another comfortable experience with us again soon.

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 24, 2023
Thank you for the excellent rating you shared with fellow visitors to the Best Western Plus Kalispell/Glacier Park West Hotel & Suites, Terra! It was a joy for our team to welcome you for your recent stay, and we look forward to hosting another visit for you soon.