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Reviews of Red Lion Hotel Kalispell

2.5 out of 5
Red Lion Hotel Kalispell
20 N Main St, Kalispell, MT

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1009 reviews" "
Rating 8 - Good. 300 out of 1009 reviews" "
Rating 6 - Okay. 183 out of 1009 reviews" "
Rating 4 - Poor. 99 out of 1009 reviews" "
Rating 2 - Terrible. 61 out of 1009 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Frederick

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you for sharing your review, we hope to host you again!

6/10 Okay

Betty

Traveled with group
Liked: Staff & service
Stayed many times over many years. This time was much cleaner than previously .
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you Betty, we are always looking to better ourselves and appreciate your feedback. I hope you'll find continued improvements as you stay!

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Love this location, and I’ve stayed here many times. Carpet is showing age, bed was showing age as well, but comfortable. Biggest disappointment was the exterior where I stumbled across homeless person sleeping in the bushes, and needless on the ground next to them.
Stayed 3 nights in Mar 2024
Response from Lacey James - General Manager on Mar 18, 2024
Thank you for sharing your experience. We strive to make sure each stay is exceptional and will share this information with our security to ensure this is remedied. Thank you for your valuable feedback!

4/10 Poor

William

Traveled with family
Phone didn’t work. Really noisy from the street No blackout blinds Breakfast was good Would stay on other side of building next time Not on 300 side
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Mar 18, 2024
Thank you for sharing your experience, William. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, great breakfast!
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 15, 2024
Thank you for sharing Allison! We are so happy you and puppers enjoyed your stay with us!

8/10 Good

Shawna

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Mar 11, 2024
Hi Shawna, we're so happy to hear you enjoyed your stay with us, please visit again!

8/10 Good

Janine Pearl

Traveled with family and small children
Staff are friendly.
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 11, 2024
Thank you so much for taking the time to share your experience Janine. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Good

Sidney

Liked: Amenities
Great stay comfy bed great service
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 6, 2024
Hi Sidney, thank you for taking the time to share your experience. We are so thrilled you enjoyed your stay and we hope to host you again!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still haven’t received my incident charges refunded to my credit card, but my stay was amazing! Staff were great, room was nice, close to everything. Thanks RL!
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Mar 5, 2024
Thank you so much for taking the time to share your experience Natasha. The incidental hold could take 3-5 business days to drop off, give us a call if this has passed. We are thrilled you enjoyed your stay and look forward to hosting you again!

4/10 Poor

Patrick

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was filthy with hair on shower walls, but toilet and sink. Check in was more complicated than it needed to be. Too much reliance on computers and when they went down, the staff was crippled. Expected much better than this, most likely will not stay here again.
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you for sharing your experience Patrick. We are sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

10/10 Excellent

Charles

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 5, 2024
Hi Charles, we are so glad you enjoyed your stay with us. Thank you for taking the time to share your feedback!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really friendly and welcoming. Property in good condition but starting to need some updates. You have to remember tons of people coming and going it’s gonna have a little wear and tear. Cleanliness of room was fair few minor things missed. But I know if I was cleaning a hundred or more rooms a day, I’d miss some stuff.
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you, Scott, for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Good

Russ

Traveled with family
Liked: Cleanliness, staff & service, amenities
Attached to the mall was nice. Room was nice. Breakfast was excellent. Only complaint was the pool wasn’t working we booked the hotel because it had a pool.
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and apologize for the inconvenience with the pool maintenance.

6/10 Okay

Gavin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Terry

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We stayed for 3 nights and nobody cleaned our room nor did they ask us if we needed anything. I had to ask for clean towels and shampoo, toilet paper. I will never stay there again.
Stayed 3 nights in Feb 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you for sharing your feedback. At this time stayover service is by provided by request, I apologize this was not better communicated. Please know we are more than happy to provide stayover cleaning and are very sorry this stay fell short of expectations.

10/10 Excellent

LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities
hot tub
Stayed 1 night in Feb 2024

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
We came 4 hours to come swim with our children and they shut down the pool and didn’t tell us half way through our stay. Didn’t care when we expressed it.
Stayed 3 nights in Feb 2024
Response from Lacey James - General Manager on Feb 22, 2024
Hi Kelsey, thank you for sharing your experience. I'm very sorry this stay fell short of expectations. While unavoidable situations arise, you should always feel heard and valued as our guest. I would love the opportunity to speak with you directly about your stay. If you would, please call the hotel and ask for Lacey.

2/10 Terrible

Wade

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible customer service
Stayed 3 nights in Feb 2024
Response from Lacey James - General Manager on Feb 22, 2024
Hi Wade, thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

10/10 Excellent

Jill

Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 25, 2024
We're so happy you enjoyed your stay and thank you for the positive feedback!

6/10 Okay

Karen, Libby

Traveled with partner
Disliked: Staff & service
We had not stayed here for a number of years, and it has gone down hill. The carpet apparently hadn’t been vacuumed in a while; it took about two hours for the room to warm up enough for us to remove our coats and the breakfast has been cut back to premade foods.
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Feb 20, 2024
Hi Karen, thank you for taking the time to share your experience. We will be looking into the issues you shared. Please never hesitate to reach out as we'd love the opportunity to correct any oversight while you're our guest.

10/10 Excellent

Iris

Business traveler
Liked: Staff & service, property conditions & facilities
It was just a great experience
Stayed 2 nights in Feb 2024
Response from Lacey James - General Manager on Feb 19, 2024
Hi Iris, I wanted to thank you for taking the time to share your experience with us. We're thrilled you enjoyed and hope to have you back again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great bar in the vicinity. Clean and comfortable, worth the price.
Stayed 1 night in Feb 2024

6/10 Okay

Holly

Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you for sharing your experience Holly, please let us know if there is anything we can do to make future stays more pleasant.

6/10 Okay

ROBERT, Sherman Oaks

Liked: Staff & service
Furniture was torn, dust and food particles
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 20, 2024
Dear Robert,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any upkeep or cleanliness concerns during your visit. These matters are incredibly important to us, so we will be sure to have our team look into your comments further. Please consider giving us another chance soon; we're confident that we can impress you.

10/10 Excellent

Charmaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and breakfast.
Stayed 1 night in Feb 2024

6/10 Okay

Angeline

Stayed 1 night in Feb 2024

10/10 Excellent

Coreen

Stayed 8 nights in Jan 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you for the positive feedback Coreen

8/10 Good

Rahni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need to replace sun cover on windows on south side. Need to vacuum better
Stayed 1 night in Nov 2023

8/10 Good

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Rajesh, Cut Bank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024

6/10 Okay

julie

Traveled with family
Disliked: Property conditions & facilities
The hotel is not terrible but it is older and in need of some love. The pool area had ants by the hot tub and very limited lighting inside. Rooms were just okay. Our floor wasn’t super clean but the bathroom was clean. Beds were pretty comfortable. Again, not a bad hotel but getting older. Breakfast was good! Hot and cold items.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Excellent staff. Excellent amenities. They couldn't be more helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Lemuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Nicolae, Strathmore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the improve breakfast. and a quite room.
Stayed 2 nights in Dec 2023

6/10 Okay

Vadym

Liked: Staff & service
Disliked: Property conditions & facilities
Old property. Smell old.
Stayed 3 nights in Dec 2023

6/10 Okay

Jessica

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The property was nice and quiet, but definitely an older hotel. Staff was super friendly throughout the stay!
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very quiet. The room was clean and beds comfy. The breakfast provided in the morning gave us lots of options to choose from. The staff was very nice as well.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty vacant during my stay. The full breakfast and dining area were awesome. The staff was very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Levi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for families
Went to meet a sports team. The hotel was so family friendly!
Stayed 1 night in Dec 2023

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jeanette

Stayed 2 nights in Dec 2023

4/10 Poor

Alice

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no omelet bar that the property was notorius for. Our door lock battery died at 11 pm and it took 45 minutes to get it fixed. The window in our room would not close all way. And the hockey team kids were loud and obnoxious.
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 18, 2023
Dear Alice,Thank you so much for the feedback. We are sorry to hear about any issues with our accommodations or amenities, and we'll be sure to discuss your comments internally, as this is never the experience we want our guests to have. In addition, please know that our team is always available to help address any noise issues during your visit. Please consider giving us another chance soon; we know that we can impress you.

4/10 Poor

Valerie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sure how a couple homeless got into the hall on 3rd floor the night we stayed. Also never got the room we requested. They said it’s only available apon check not when we booked.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 19, 2023
Dear Valerie,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements, especially regarding our property and accommodations. We wish you well and hope you'll consider giving us another try someday.

10/10 Excellent

Hannah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've stayed at. Don't forget to check out the indoor hot tub.
Stayed 1 night in Dec 2023

4/10 Poor

Catherine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023

6/10 Okay

Dina

Liked: Staff & service
Room was kinda small but comfy and cozy
Stayed 1 night in Dec 2023

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean comfortable room