Ratings based on 241 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Jan 3, 2018
Room was good. Heater seemed to have issues with maintaining temp. Staff was awesome
Comment from Hotel Management
Jan 3, 2018 by Sash P, Hotel Management
Dear Guest, Thank you for your review and for choosing to stay with the Comfort Suites, we appreciate your business. I do apologize for the issues you had with your A/C unit, I have notified our maintenance team to take a look at it and check out the thermostat to see if it is malfunctioning. We hope to see you again soon! Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2017
Very nice rooms and friendly staff. We had a good stay.
Comment from Hotel Management
Dec 25, 2017 by Sash P, Hotel Management
Dear Guest, Thank you for choosing the Comfort Suites for your recent stay, we appreciate your business and hope to see you very soon. Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2017
Very enjoyable.although it is near the airport, it is very quiet and comfortable.
Comment from Hotel Management
Dec 21, 2017 by Sash P, Hotel Management
Thank you for choosing the Comfort Suites for your stay, we appreciate your business and your feedback!
2 out of 5
by A verified traveler

Just ok

Posted Dec 18, 2017
I was disappointed with our stay. The reviews made it sound nice but it wasn't great. We were there with our daughters and they always look forward to getting to swim in an indoor pool but didn't even want to get in. The water was freezing & the pool was gross. There was mold visible around the pool & it was dark & dreary in the pool area.
Comment from Hotel Management
Dec 21, 2017 by Sash P, Hotel Management
Dear Guest, I apologize that you were not satisfied with our pool and the area around it, we try our best to maintain it to the highest standards possible for our guests. We are regularly inspected by the city and if the pool did have mold issues as you describe, I certainly don't think the city of Wichita would give us permission to keep the pool open. I would be happy to send you a copy of our pool inspection report anytime you want to check on it.
5 out of 5
by A verified traveler

Ughh

Posted Dec 1, 2017
I had someone beating on my door and calling my room screaming at me because it was am 11 check out at 1115.... then we extended our stay had the do not disturb signs up and were checking out that day, housekeeping opened the door at 930... again check out at 11. Such a joke..neber experienced that before at a hotel.. her name I believe started with a t.. why would room service come and let themselves in when at 11 we had to be checked out....
Comment from Hotel Management
Jan 17, 2018 by Sash P, Hotel Management
Dear Guest, Wow! I don't know what to say except apologize on behalf of our housekeeping staff, this is certainly not the protocol that our housekeeping staff follow. If you have a "Do Not Disturb" sign then you should not have been disturbed until check-out time (11 AM). Our check-out time is 11 AM and so our housekeeping staff do go into rooms after that time; should our guests need a little extra time to check-out, we do allow that as long as they inform our front desk who would then communicate that to our housekeeping staff. We will provide better training to our staff so this does not happen again. Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Clean and comfortable room and beds. Great breakfast
Comment from Hotel Management
Nov 20, 2017 by Sash P, Hotel Management
Dear Guest, Thank you for choosing the Comfort Suites for your recent stay, we appreciate your feedback and are glad that your stay with us was wonderful. Thanks
5 out of 5
by A verified traveler from Kansas

Nice hotel near the airport, cafes and shopping

Posted Nov 18, 2017
Pros: Almost everything.
Cons: The gym equipment was noisy. The parking was a little tight.
Location: Great restaurants and shopping.
Nice clean, large rooms. Staff was friendly. Bed was a little too firm for me, but I prefer a softer bed. It would be a good room for business travelers. I love the size of the room.
Comment from Hotel Management
Nov 20, 2017 by Sash P, Hotel Management
Thank you for choosing the Comfort Suites for your stay, we very much appreciate your candid feedback and hope to see you soon in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Albany NY

Nice hotel, great location.

Posted Oct 19, 2017
Pros: Convenience to airport and dining
Cons: There was a stand, but no TV, at the end of the bed. Also, no TV could be seen from the bed. Please relocate TV to end of bed.
Nice hotel with only minor recommendations for improvement (TV viewing from bed). Great for getting to the airport. Shuttle was convenient and driver was friendly.
Comment from Hotel Management
Oct 19, 2017 by Sash P, Hotel Management
David, Thank you for your feedback and staying with us at the Comfort Suites. We are working on addressing the issue you outlined with Choice Hotels as we will be going through some renovations and need Choice to approve them first. Hope to see you again soon,
5 out of 5
by A verified traveler

Great Hotel!

Posted Oct 15, 2017 on Hotels
One of the best hotels I have stayed at. Checked in fairly late. Desk attendant was very nice. Hotel was clean. Room was decorated nicely, very clean, bed was very comfortable. Breakfast was wonderful - had sausage, eggs and biscuit and gravy. (waffle maker was also available). Will definitely stay here the next time I need to stay in Wichita. Lots of good restaurants close by and Target is right next door. Other shopping nearby. Not far from Friends University.
Comment from Hotel Management
Oct 18, 2017
Thank you for choosing the Comfort Suites Airport for your stay, we are happy that everything was up to your satisfaction and hope to see you again very soon! Thanks Sash P GM
5 out of 5
by Judith L

98% wonderful!!!!

Posted Sep 25, 2017 on Hotels
The stay was great - everything about the hotel itself and folks there were great. THIS WAS VERY HARD TO FIND AND MY GPS TOOK WE TO TAFT AT A LOCATION VERY FAR WEST OF ACTUAL LOCATION. I CALLED THE HOTEL FOR HELP AND THE DESK PERSON HAD NO IDEA HOW TO TELL ME TO GET THERE, BUT DID FIND SOMEONE TO GET ON THE PHONE AND HELP ME. AS IT TURNED OUT MY CHILDEN WHO ARE FAMILIAR WITH WICHITA AND WERE ALREADY CHECKED IN CAME AND MET ME. BUT THEM I'M 75 YEARS OLD!!!!!
Comment from Hotel Management
Sep 28, 2017
Thank you for your feedback, we certainly appreciate you choosing to stay with us at the Comfort Suites. I do apologize about the construction, unfortunately the hotel does not have any control over this and we are trying to train all our staff to be as helpful as they can be especially with directions, unfortunately, not every one of our staff members are local Wichita residents so sometimes directions can be an issue but I'm glad it all worked out for you in the end. Thanks Sash P GM