Ratings based on 426 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Julie

Snooooze....

Posted Mar 27, 2017 on Hotels
We have stayed at other hotels nearby, as we visit relatives 3-4 times a year. This has been the quietest so far. We will be back!!
Comment from Hotel Management
Mar 29, 2017
Thank you for taking the time to share your feedback with us regarding your most recent stay. Debbie Kiyono - Assistant General Manager
4 out of 5
by Bryan

Clean and comfortable rooms

Posted Mar 25, 2017 on Hotels
Nice amenity package and excellent service
Comment from Hotel Management
Mar 29, 2017
Thank you for taking the time to share your feedback with us regarding your most recent stay. Debbie Kiyono - Assistant General Manager
5 out of 5
by Sean

Very close to airport with shuttle

Posted Mar 25, 2017 on Hotels
Still not stoked they charge $15 to park, used to be free
Comment from Hotel Management
Mar 29, 2017
Thank you for taking the time to share your feedback with us regarding your most recent stay. Debbie Kiyono - Assistant General Manager
4 out of 5
by Christophe

Posted Mar 16, 2017 on Hotels
Comment from Hotel Management
Mar 17, 2017
Thank you for your rating. Debbie Kiyono - Assistant General Manager
5 out of 5
by A verified traveler

Posted Mar 14, 2017 on Hotels
Was great place to stay I thought was a little expensive
Comment from Hotel Management
Mar 17, 2017
Thank you for taking the time to share your feedback with us regarding your most recent stay. Debbie Kiyono - Assistant General Manager
4 out of 5
by John

Nice enough and convenient x5,000

Posted Mar 13, 2017 on Hotels
It is convenient to the airport and nice enough. But understaffed and not terribly accommodating.
Comment from Hotel Management
Mar 17, 2017
We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Debbie Kiyono - Assistant General Manager
1 out of 5
by Brandon

Worthless

Posted Mar 12, 2017 on Hotels
Worthless ants in room and crawling out of their coffee maker on executive floor salesman lined up in lobby in morning harrowing you as you wake up and service was horrid they cared none for anything you said
Comment from Hotel Management
Mar 17, 2017
We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Debbie Kiyono - Assistant General Manager
5 out of 5
by A verified traveler

Double Tree on the landing strip.

Posted Mar 6, 2017 on Hotels
Airport Hotel. So .... not too happy about area when I found out where gps was taking me - but once there beds were comfortable staff was helpful and pleasant. Just way out of the way. Wish the title would have said Double Tree On the landing strip.
Comment from Hotel Management
Mar 17, 2017
Thank you for taking the time to share your feedback with us regarding your most recent stay. Debbie Kiyono - Assistant General Manager
4 out of 5
by Lowell

Convenient shuttle to airport

Posted Mar 2, 2017 on Hotels
Needed to catch an early flight - 5 AM. Location is closest to Eisenhower airport. So very convenient to take the shuttle from hotel to airport to take the early flight.
Comment from Hotel Management
Mar 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback with us regarding your most recent stay. Debbie Kiyono - Assistant General Manager
5 out of 5
by Phillis

Posted Feb 26, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for choosing us as your hotel during your last visit.