Ratings based on 133 Verified Reviews

3.8 out of 5
75% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Location was decent, by several things.

Posted Jul 27, 2017
Pros: Breakfast was decent.
Cons: Staff and management actually fix your mistakes. Do not try and cover them up and hide behind them.
So, lets start off with the bad. The hotel was not why this review is bad, it is the staff, management, and customer service of choice hotels. I paid through Expedia for a two night stay to take my kids to the exploration place in Wichita. Upon arrival the attendant stated all was well and that Expedia's payment was there. They needed my card for incidentals, which isn't uncommon, so I gave it to them. Upon leaving the hotel, the second night, I noticed I had a charge on my card from the hotel (directly from Quality Inn Suites Wichita by the Airport) for almost two hundred dollars (roughly). Here's where it gets interesting. I called customer service, they cannot help.... shocking. I tried the hotel and the front desk lady just kept saying the General Manager would call me back. Shocking... So i finally got a hold of the general manager and she stated they would stop payment and refund the money back to my account...... well.... 2 days later and nothing. Still got the charge, no refund, no support, no help. On hold now with choice hotel customer service and going to complain again. It isn't right that the hotel didn't do EVERYTHING possible to make me happy, considering you just charged me twice for a 2 night stay. WOULD NOT STAY HERE AGAIN!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from wichita Ks

Very convenient and comfortable.

Posted Jul 8, 2017
Overall I was pleased and surprised by the room they gave me. Very spacious. Bed very comfortable. The only thing is that it is very noisy, for example you can hear, especially at night everything that is happening outside in the common area and the water running in the other rooms. There was a little girl playing and screaming in the lobby at night about 10 pm. I called the front desk asking to take care of that which they were very kind and understandable. More than that it is a very decent place to stay for a couple of nights. I will stay there again
5 out of 5
Recommended
for Everyone
by A verified traveler

Newly remodeled

Posted May 17, 2017 on Orbitz
Comfy beds, Staff was good to me Breakfast is best I've had at any hotel
4 out of 5
by Darrel

This traveler left a rating score only Posted May 15, 2017 on Hotels
4 out of 5
by Matt

Pretty good for the money

Posted May 4, 2017 on Hotels
The hotel itself is a bit old but it is nice enough and clean enough. The room was really big and the bed was very comfortable. For this price range, this is a very nice hotel. I will definitely stay here next visit.
5 out of 5
by doris

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 3, 2017
Thank you for the vote of confidence we appreciate it very much. We know that you have a lot of choices in lodging and we are glad that you chose us. Please visit again if you are in the area,.
3 out of 5
by Rollin

So So Stay

Posted Apr 27, 2017 on Hotels
The hotel is dated.
Comment from Hotel Management
May 3, 2017
Thank you for your feedback we appreciate it very much. We are currently working on updates to the hotel and invite you to stay with us again should you return to the area.
2 out of 5
by Rose

This traveler left a rating score only Posted Apr 13, 2017 on Hotels
2 out of 5
by A verified traveler

Wrong hotel choice

Posted Apr 11, 2017 on Hotels
We will not stay again.
5 out of 5
by Sam

Glad we stayed

Posted Apr 9, 2017 on Hotels
Hotel and saff were very good. The construction made it a little bit of a challenge to get too.