Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Plano

Dirty Rooms

Posted Nov 20, 2016
There were open condemns left in drawers and pubic hair wash rags left in shower. I have the photos to prove this. Very icky
Comment from Hotel Management
Nov 23, 2016 by Manager, Hotel Management
Dear P, Thank you for your review of the Fairfield Inn Wichita Falls. Please accept my apologies for the cleanliness issues you experienced. I assure you this is not typical of our hotel. Your comments will be shared with my team to ensure a similar incident doesn't happen in the future. I hope that we will have a chance to make up for this. Sincerely, Vanessa P. Assistant General Manager
2 out of 5
by A verified traveler from Amarillo, Texas

Nice hotel but needs some serious updating.

Posted Oct 5, 2016
Pros: I enjoying your staff. Always friendly and willing to assist in any way possible.
I frequent this hotel during my visits to Wichita Falls, but there there are two areas of concern. 1) The facility lacks adequate ingress and egress to the lobby for persons with disabilities, i.e., wheelchair bound or otherwise limited in mobility. A hotel connected with the Marriott name can do better for its customers. 2) The wifi is next to worthless. Because it is not secure, I have to ignore it and burn my 4G data for almost any site requiring a password. Annoying. Hoping to see some improvements during my next visit.
Comment from Hotel Management
Oct 10, 2016 by Manager, Hotel Management
Dear Bill, Thank you for taking time to review the Fairfield Inn Wichita Falls. It's great to hear you like our friendly staff. However, I apologize our hotel did not meet your needs, and I am sorry for the issues you had with our Wi-Fi. We appreciate you bringing these concerns to our attention so that we can continue to improve our hotel. We look forward to hosting you again in the future. Sincerely, Vanessa P. Assistant General Manager
3 out of 5
by A verified traveler from Texas

Nice hotel

Posted Sep 30, 2016
Good experience with the exception that they would not give us a receipt for our stay. We were told we had to contact Expedia because we booked our room through them at their rate instead of through Fairfield Inns. We felt reprimanded for booking with Expedia.
Comment from Hotel Management
Nov 23, 2016 by Manager, Hotel Management
Dear Andrew S, Thank you for reviewing the Comfort Inn Sioux City. I apologize for any inconvenience caused by our policy for authorizing credit cards for incidentals. We hope that you will allow us a chance to host you, when your travels bring you to the area. Sincerely, Vanessa P. Assistant General Manager
5 out of 5
by Madison from Midland, TX

Great stay and great price!!!

Posted Aug 30, 2016 on Hotels
Great customer service! Every employee went over the top to make our stay excellent!!!
4 out of 5
by A verified traveler

A good experience

Posted Aug 22, 2016
Great staff, hotel showing some age, bed a little soft
3 out of 5
by Zachary from Lubbock

No parking and questionable clientele.

Posted Aug 22, 2016 on Hotels
This hotel is centrally located to shopping and dining but unfortunately they neglected to consider that people tend to drive cars to hotels; The parking lot is so small that I had to leave my car on the unlit street. To top it off, there was a group of drunken partiers in the parking lot blocking one of the entrances, leaving me to wonder if I wanted to leave my car unattended at all. I informed the staff of this and they blew it off, saying "it happens". With what I paid, I really expected better.
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Dear Zachary, Thank you for your review. I do apologize for the trouble you had with parking during your stay. I understand how frustrating that must have been. I am also sorry that the actions of others kept you from fully enjoying your stay. I will be sure to share your suggestions appropriately within the organization. We hope that you will allow us another chance to host you, when your travels bring you to the area. Sincerely, Vanessa P. Assistant General Manager
1 out of 5
by Dena from Los Angeles, CA

Not a good stay

Posted Aug 15, 2016 on Hotels
I checked in on a wed at 3pm. All was good until the next morning, I left at 9am, came back to the hotel at 5pm and my room wasn't cleaned. That was thursday. Friday I left early 9am and cane back at 5pm and my door just pushed opened, it wasn't shut by the cleaning lady, my toilet and tub and bathroom floor were all dirty. The beds were made like Someone just threw them together. I reported it to the front desk. Saturday I checked out early. I booked through an online service so I lost money on the room. I won't stay at fairfield again
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Dena, Thank you for your feedback. I am very sorry for the lack of housekeeping service. This is truly not the experience we wish our guests to have. Rest assured that I will be addressing this issue with the appropriate staff to ensure that this was an isolated issue that is corrected moving forward. We truly hope that you will reconsider and allow us another chance to host you to provide the quality stay you deserve. Sincerely, Vanessa P. Assistant General Manager
3 out of 5
by Janet from Jacksonville, FL

Good service in older hotel.

Posted Aug 1, 2016 on Hotels
The staff was great! Very attentive. The room was clean. My only complaint was that the property itself is very old.
Comment from Hotel Management
Aug 3, 2016 by General Manager, Hotel Management
Dear Janet, Thank you for your feedback. We strive to be the best in customer service, and I am glad we were able to show that to you during your stay here! However, I am sorry that the condition of our hotel fell below your expectations. Your comments have been addressed with my management team. We hope that you will allow us another chance to host you in the future. Sincerely, Dana R. General Manager
1 out of 5
by A verified traveler

Fairfield lied & treated bad/Expedia was difficult

Posted Jul 23, 2016
Pros: Continental breakfast
Cons: The staff.. They are rude and lied twice about our group.
We booked 5 rooms w/Expedia @the Fairfield Inn in Wichita Falls, Tx. We arrived at the hotel. clerk said she only had 4 rooms (absolutely refused to look at my confirmation number that said we had 5 rooms. She wouldn't even look at it and said all she needed to look at was her screen. (I also asked how she was doing, her reply "partly cloudy") I asked again for a 5th room or rollaway beds since we had a group of 19 people she said she only had 4 rooms and no rollaways. The next day I called expedia for a refund, they called Fairfield inn the daytime manager said our group "lied" and we were given 5 rooms, Expedia said they would have this resolved in 48 hours. Im insulted that a hotel manager would lie about a large group who has 19 witnesses to attest we slept in 4 rooms (on the floor and 3 to a bed) 2 weeks later Expedia had yet to resolve the matter so I had to call back and spend an hour of my day on the phone with the run around again. This time Fairfield inn said I asked for a 5th room for my family which is again another lie a 2nd lie (my family was actually in Albq, NM not with me) So im appalled that a hotel would lie 2 different times and still feel that Expedia was NOT an adovoacte for our group and didn't handle this in a timely matter I was the one who had to pursue the matter.) They did issue a 1 time "courtesy" refund which I appreciate however i don't want to use this expedia again knowing they don't support you. Disappointed in Fairfield Inn and Expedia.
Comment from Hotel Management
Jul 29, 2016 by Manager, Hotel Management
Dear Guest, Thank you for taking time to fill out a review. I am glad to hear you liked our continental breakfast. However, I am very sorry for the level of service you received. Your comments have been discussed during our team meeting to ensure our staff understands the importance of service and professionalism, as well as making sure this doesn't happen again. I truly hope you will allow us another opportunity to host you in the future and to provide the exceptional service you deserve. Sincerely, Dana R. General Manager
2 out of 5
by Jason from Arlington

Posted Jul 10, 2016 on Hotels
Hotel needs major upgrades not worth the money
Comment from Hotel Management
Jul 13, 2016 by Manager, Hotel Management
Dear Jason, Thank you for taking time to fill out a review. I apologize our hotel did not meet your expectations. Your comments have been shared with my management team for future improvements. We hope that you will allow us another chance to host you in the future. Sincerely, Dana R. General Manager