Fairfield lied & treated bad/Expedia was difficult
Posted Jul 23, 2016
We booked 5 rooms w/Expedia @the Fairfield Inn in Wichita Falls, Tx. We arrived at the hotel. clerk said she only had 4 rooms (absolutely refused to look at my confirmation number that said we had 5 rooms. She wouldn't even look at it and said all she needed to look at was her screen. (I also asked how she was doing, her reply "partly cloudy") I asked again for a 5th room or rollaway beds since we had a group of 19 people she said she only had 4 rooms and no rollaways.
The next day I called expedia for a refund, they called Fairfield inn the daytime manager said our group "lied" and we were given 5 rooms, Expedia said they would have this resolved in 48 hours. Im insulted that a hotel manager would lie about a large group who has 19 witnesses to attest we slept in 4 rooms (on the floor and 3 to a bed) 2 weeks later Expedia had yet to resolve the matter so I had to call back and spend an hour of my day on the phone with the run around again. This time Fairfield inn said I asked for a 5th room for my family which is again another lie a 2nd lie (my family was actually in Albq, NM not with me) So im appalled that a hotel would lie 2 different times and still feel that Expedia was NOT an adovoacte for our group and didn't handle this in a timely matter I was the one who had to pursue the matter.) They did issue a 1 time "courtesy" refund which I appreciate however i don't want to use this expedia again knowing they don't support you. Disappointed in Fairfield Inn and Expedia.
Comment from Hotel Management
Jul 29, 2016 by Manager, Hotel Management
Thank you for taking time to fill out a review. I am glad to hear you liked our continental breakfast. However, I am very sorry for the level of service you received. Your comments have been discussed during our team meeting to ensure our staff understands the importance of service and professionalism, as well as making sure this doesn't happen again. I truly hope you will allow us another opportunity to host you in the future and to provide the exceptional service you deserve.