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Reviews of Drury Plaza Hotel Broadview - Wichita

3 out of 5
Drury Plaza Hotel Broadview - Wichita
400 W Douglas Ave, Wichita, KS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 804 out of 1001 reviews" "
Rating 8 - Good. 142 out of 1001 reviews" "
Rating 6 - Okay. 28 out of 1001 reviews" "
Rating 4 - Poor. 13 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had no trouble with the late check in. There are renovations underway on site.
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful older building that’s been nicely updated with old world charm. Great views and conveniently located on the river.
Stayed 1 night in Mar 2024

10/10 Excellent

Russ

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff very friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Yvonne

Stayed 2 nights in Mar 2024

10/10 Excellent

Lynn, Eagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Elida

Stayed 1 night in Mar 2024

8/10 Good

Clifton

Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice option when in Wichita. Drury hotels offer some fun perks and this staff is great! Will stay again when we’re back in town.
Stayed 1 night in Mar 2024

10/10 Excellent

Todd, Hutchinson

Staff is excellent. The singing bartender is a great way to end the day.
Stayed 1 night in Mar 2024

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get too and free super and breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Wallace

Very beautiful and relaxing stay. Wonderful breakfast and the staff was very very gracious and pleasant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and staff was super nice
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! We love the Drury!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour and breakfast!!
Stayed 1 night in Jan 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great!! The snacks during happy hour were excellent!! Staff was so kind.
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and security of the garage and hotel.Food was great,too!
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Traveled with group
Great customer service
Stayed 1 night in Feb 2024

10/10 Excellent

Katina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Elyse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful older hotel in downtown. Close to attractions. Easy to get to. Parking garage is kinda tight. The hotel staff, especially in the kickback cafe, were very friendly. The food was excellent. We enjoyed our stay.

2/10 Terrible

Tana, Denver

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We checked into this hotel tonight and have had nothing but a horrible unprofessional. MAJOR Customer service issue with the Front desk night supervisor. She was belligerent, rude, absolutely refused to help us at check in with a quiet room. Instead she placed us across the elevator on the Group floor hosting young students because we booked through Expedia. The room was very loud and heard of room outside hall conversations. Our only option which we didn’t do was to pay an extra fee. The room rate before all this was very overpriced above the listing on their website and we paid the hotel directly at check in. I even tried to explain we didn’t need an ada room ( was the only option at booking time but was accosted and harassed specifically by the night front supervisor refusing to help since we used Expedia. The assistant manager wasn’t even better and after mentioning what occurred never followed up with us or helped. The reviews mentioned this hotel as a wonderful place today and has been just a total nightmare and senior management definitely lacked any type of common courtesy or professionalism.
Stayed 1 night in Jan 2024

10/10 Excellent

Elaina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, great breakfast and “kickback” (which we counted as dinner) included! Staff was super nice and helpful as well
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing! The breakfast was fabulous. We would highly recommend this property.
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jan 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

Johnathan E

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were great, the staff was friendly, and the added dinner and drinks in the mezzanine was an unexpected surprise.
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
I cant say enough good things about the hotel staff. Front desk was amazing, bkfast staff amazing and then 530 kickback staff was absolutely FANTASTIC! All food was pretty good. The hotel was in good shape and clean. I got the double room. It ended up being on the east side of the hotel, 5th floor. The room was clean and comfortable. My only complaint about the room was being left with only half a roll of toilet paper for a two night stay. This was easily fixed by front desk. The hotel is quite noisy. Or at least it was during my stay. Slamming doors and children running up and down halls yelling. It was fairly quiet from about 11pm-5am then started all over again. The location of my room was near a main road and at times I could hear the traffic. It wasn't too bad though. Other than the noise of the children this was a good stay and I'd stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Troy, Wellington

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are stay at the Drury plaza was top-notch from the staff to the environment cleanliness of the hotel the assistance that we received everything was perfect and I really enjoyed the meal that they provided little snacks and stuff from 5:30 to 7:00 p.m. that was a real plus for our family might as well consider a meal that you would have had to go out to pay for and breakfast wasn't bad we enjoyed our room and everything was easily accessible we felt safe
Stayed 1 night in Dec 2023

6/10 Okay

Jessie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central area that is close to lots of options.
Stayed 2 nights in Dec 2023

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the dining happy hour! And breakfast. Pool and hot tub was amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay downtown Wichita. Very safe. Easy access to all things Wichita. Very friendly and helpful staff. Would stay again, no doubt.
Stayed 2 nights in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and helpful.
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
We went there mainly for the pool because every hotel we stay at the pool is never working. Come to find out the pool was also under repairs . Everything else was great and breakfast was great .

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After Christmas ritual
We always like going to the Drury after Christmas to do some shopping, see Christmas lights one more time and enjoy a great couple of days before the new year.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
The staff was FANTASTIC! Johnny who checked us in, Costello in the Mezzanine, the breakfast staff, were all attentive and friendly and more than polite. Whatever you are doing for hiring or training, KEEP doing it.
Stayed 1 night in Dec 2023

10/10 Excellent

Chairty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pillows
The pillows are not supportive at all… they completely deflate leaving me with neck pain every time
Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Eileen

Stayed 1 night in Dec 2023

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel! Excellent pool and hot tub! Comfortable rooms!!
Stayed 1 night in Dec 2023