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Reviews of Hampton Inn Derby Wichita Southeast

2.5 out of 5
Hampton Inn Derby Wichita Southeast
1701 Cambridge St, Derby, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 550 reviews" "
Rating 8 - Good. 171 out of 550 reviews" "
Rating 6 - Okay. 44 out of 550 reviews" "
Rating 4 - Poor. 27 out of 550 reviews" "
Rating 2 - Terrible. 22 out of 550 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carolee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and well maintained. The cleaning staff and front desk were very pleasant and accommodating when we needed anything. I was impressed with the breakfast, it went later and had more variety than most.
Stayed 2 nights in Mar 2024
Response from Kelly Assistant General Manager. on Apr 4, 2024
Carolee, Thank you so much for your kind words. We can not express how much your feedback means to us. We look forward to seeing you again in the future!

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were absolutely amazing!! Super friendly. Didn’t matter if it was the cleaning crew or breakfast crew, every single person there was super friendly and talked to us. We will definitely stay there again!
Stayed 1 night in Mar 2024
Response from Kelly Assistant General Manager. on Mar 26, 2024
Katie,First, I want to thank you for taking time out of your busy schedule to leave us a review. We all care so much about you and want to make every stay an exceptional one.

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quite clean and well maintained. Walls seemed a little thin as sounds from other rooms (barking dogs) made sleep a little challenging. Overall good and I would consider staying here again in the future.
Stayed 2 nights in Mar 2024
Response from Kelly Assistant General Manager. on Mar 26, 2024
Chris,Thank you for taking the time to leave us some feedback! We are so thankful for your business and hope to see you again in the future.

6/10 Okay

Kelly, Boynton Beach

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First let's just say at the staff at this facility is so nice and sweet and they really try their best. The property is older and a little run down. It's not staffing but the rules for cleaning rooms at the Hampton Inn by Hilton that are not good. Longer stays bed don't get changed until 4th day, towels and trash like every other day. I had to ask for towels, toilet paper, and have the trash emptied on my five day stay more than once. To me the Hilton needs to review these COVID rules and put them back like they used to be. I don't appreciate over flowing bins in the room and we were not messy people.
Stayed 5 nights in Feb 2024
Response from Hampton Inn - Derby, KS on Feb 28, 2024
Thank you for the in-depth feedback regarding your stay, Kelly! Even though Hilton does have certain cleaning procedures in place, our team is happy to provide you cleaning service at any time. On future stays, if you feel you may want service every day, or every other day, just let the front desk know and we will make sure to have you taken care of. We want our guests to have a comfortable stay, no matter what!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn - Derby, KS on Feb 28, 2024
We appreciate you staying with us, Randy!

10/10 Excellent

Linda

Business traveler, Traveled with family
Liked: Staff & service
The friendliness of the staff made a huge difference in the stay for my family.
Stayed 1 night in Feb 2024
Response from Kelly Assistant General Manager. on Feb 23, 2024
Thank you for taking the time to offer us your feedback. We truly appreciate your business and kind words.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Kelly Assistant General Manager. on Feb 23, 2024
Thank you for your kind words.

4/10 Poor

Daniel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff at the front counter during check in ,called from lobby phone to the front desk twice with no answer. Finally checked in to find a severely outdated room with terrible hard pillows that I went down and asked to replace with no options except the small rock hard pillow but was asked if I would like another. The beds are unfortunately just like the pillows, old and hard …
Stayed 1 night in Feb 2024
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for taking the time to provide us with your feedback. We are about to launch our renovations at which time we will be getting new pillows and beds. We hope to see you again once the remodel is complete. Kind Regards,

8/10 Good

Lynda

Traveled with partner
Liked: Cleanliness, staff & service
The pool was not in working order which our grandchildren would have liked to use.
Stayed 1 night in Feb 2024
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for taking the time to give us feedback on your stay. We do apologize for the inconvenience of the pool being down for maintenance during your stay.

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for your kind words.

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 4 nights in Dec 2023
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for recommending us. We look forward to seeing you again soon.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally courteous and helpful. The breakfast attendant made us feel valued and welcome. We will definitely stay here again in the future.
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for spending a few moments of your time to provide us with feedback regarding your stay. We look forward to seeing you again!

2/10 Terrible

Erin

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Booked a room with 2 queen beds. At check in found out they were over booked. Ended up with a room with only 1 queen bed.
Stayed 1 night in Dec 2023
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for taking the time to provide us with your feedback. We do apologize for the inconvenience of you only having one bed when you originally booked for two.

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Only real downfall was hard beds
The location was great, service was nice but cleanliness could of been better and the beds were very hard. Beds need updating.
Stayed 2 nights in Dec 2023
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for providing us with your feedback. We would like to let you know that we are currently under renovation and will be getting new mattress'. We hope that you will stay with us again once renovations are complete.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, service not as expected.
During my check in the front desk staff had a person on her personal phone on FaceTime to assist them in changing a headlight which she held her finger up to me telling me to hold on for checking in and then after about a minute she proceeded with my check in. This was very unprofessional and not typical of the service received at Hilton hotels. In room 109, the carpet on the floor by the roller chair for the desk has a piece missing and needs to be replaced. Otherwise, the hotel is clean and quiet. It is becoming a little outdated and could use some updating. The location is wonderful.
Stayed 1 night in Dec 2023
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for taking the time out of your day to provide our hotel with feedback. We would like to let you know that we will be going under renovations very soon and will be updating the hotel.

10/10 Excellent

ROBIN

Stayed 3 nights in Nov 2023

10/10 Excellent

Blake

Stayed 2 nights in Nov 2023

4/10 Poor

Katie

Disliked: Property conditions & facilities
Jets didn’t work on the tub that we paid extra for. They have a sign saying you need to call the desk so they can show you how to ‘properly’ use them. The switch is actually broke and they have it being controlled from a GFI plug. They make noise and shot gross stuff out but didn’t actually work. And the Pillows are terrible.
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for taking the time to provide us with your feedback regarding your stay. We apologize for the troubles you had with your stay. We are going under renovations very soon and hope to see you again after!

8/10 Good

Jarod

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 3 nights in Nov 2023
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for providing us with your feedback. We are so happy to hear that you enjoyed your time with us! We look forward to seeing you again.

10/10 Excellent

Sheriff Department

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Derby, KS
Good, beds weren’t the most comfortable and pillows were terrible. Staff and everything else was excellent.
Stayed 6 nights in Oct 2023
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for taking the time to provide us with your feedback. We are going under renovations soon and will be getting new beds and pillows! Come see us again this summer and enjoy the remodeled hotel.

6/10 Okay

Luke

Liked: Cleanliness, property conditions & facilities
Stay was okay but the pet fee is the highest we’ve seen and made the cost of the room more expensive than the quality of the stay.
Stayed 1 night in Oct 2023

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Facility is clean, but needs updating.
Stayed 1 night in Oct 2023
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for providing us with your feed back. We are currently going under renovations to update our hotel. We look forward to seeing you again once renovations are complete.

4/10 Poor

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took a very long time to check in. The lady in front of me - her room was not ready - she had gone to her room and housecleaning had not even cleaned it. I had to wait until they found her another room. Also, I was not the only person in line!!
Stayed 1 night in Oct 2023
Response from Kelly Assistant General Manager. on Feb 17, 2024
First I would like to thank you for taking the time to provide us with your feedback regarding your stay. We apologize for the inconvenience of having to wait in line at check in.

8/10 Good

darin

Liked: Cleanliness, staff & service
Quit and friendly staff
Stayed 1 night in Jul 2023
Response from Kelly Assistant General Manager. on Feb 17, 2024
Thank you for your kind words. We strive to provide a friendly experience for our guests.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was as described and nothing to complain about
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing I love to stay. Staff were very friendly and understanding.
Stayed 1 night in Oct 2023

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Joan M

Stayed 1 night in Sep 2023

6/10 Okay

Dwight L, Boardman

Traveled with partner
Liked: Staff & service
Our reservation was for a king size bed, we were put in a room with a queen. We were also put in a handicap room and neither of us is handicapped.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erin was a delight at check in. The morning check out woman was also nice and efficient but I didn’t catch her name
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and near to food and shopping options.
Stayed 4 nights in Aug 2023

6/10 Okay

Bob

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
the staff is great, and helpful. the ice machine on the 3rd floor doesn't work. they ran out of coffee at 9:00AM. the king bed in room 111 was terrible
Stayed 2 nights in Aug 2023

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Original room was not made up....gave us a double instead of King. Other than that, nice convenient property
Stayed 2 nights in Aug 2023

6/10 Okay

Alex

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful staff, all you can ask for in a motel.
Stayed 2 nights in Aug 2023

8/10 Good

Brady, Sallisaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting Derby
Stayed 2 nights in Aug 2023

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean. Fresh food.
Stayed 1 night in Jul 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Hampton Inns are my favorite places to stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. The entire staff was helpful, kind and welcoming. We loved the freshly made cookies. There were plenty of very clean towels in the room and at the pool. We loved the pool. Also the breakfast had lots of delicious options with a wonderful attendant who kept the eating area sparkling clean.
Stayed 2 nights in Jul 2023

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worth it
The beds were very firm and a little uncomfortable. The tv had a setting we couldn't turn off which made it time out, turn off and reset to the starting screen. One of the star wars movies was too long for the timer and we missed a bit. Everything was super clean, the staff was very nice. The cards demagnetized frequently. Right near tons of restaurants and stores
Stayed 6 nights in Jul 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice motel clean friendly service coffee pot was always on in lobby and the breakfast was phenomenal. Highly recommend and will stay there again in future.
Stayed 4 nights in Jun 2023

8/10 Good

Matt

Stayed 2 nights in Jun 2023

6/10 Okay

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service
Rooms were clean but beds were hard as a rock, the pool was green on day of arrival and closed the next. The breakfast was mediocre at best. Nice area of town close to anything you'd need. Overall a decent stay.
Stayed 2 nights in Jun 2023

8/10 Good

Edward, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times before. It is not as clean as it used to be. Staff was very nice, our check in was very smooth.
Stayed 2 nights in May 2023

6/10 Okay

Cheryl

Liked: Staff & service
Stayed 1 night in May 2023