Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Nice hotel staff, good breakfast, decent room

Posted Apr 4, 2016
Pros: Hotel staff and the full (hot) breakfast.
Cons: Locks on the doors. Jets in the hot tub.
Location: Right off the highway so pretty close to everything. About 5min. from Century 2 Performing Arts Center which is where we were headed.
We weren't there very long, just to get in the hot tub briefly, sleep and eat breakfast. The hotel staff were friendly and helpful. The room was nice, spacious, clean and comfy. However, the door wouldn't lock. Whenever we locked it and pulled the handle, it would unlock and open right up, w/o having to actually unlock the lock itself. We left the room to go get in the hot tub and we could just push on the door and it would open right up. We had to pull it EXTREMELY hard to get it to latch and stay locked where we couldn't just push the door and it would open up. We did notify the front desk staff but nothing was taken care of during out stay. Breakfast was good, they had a variety of stuff including cereal, pastries, yogurt, milk, juice, coffee, sausage patties, scrambled eggs, biscuits and gravy and a machine that would make 2 small pancakes at a time, etc. It was a clean breakfast area. Half of the jets in the hot tub didn't work but it was decently clean in the pool/hot tub area. Small fitness center. Hotel didn't seem too run down, but could probably use some upgrading.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 18, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 16, 2016 on Hotels
4 out of 5
by Nicole

This traveler left a rating score only Posted Mar 11, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 10, 2016 on Hotels
4 out of 5
by A verified traveler

Needs more attention to details

Posted Feb 29, 2016
Pros: Distance to Airport
Cons: Attention to detail
I've stayed here several times, it's a place close to the airport to stay if you have a early flight. I wouldn't bring my family here. The attention to detail is not very good, I found long hair on my towels, there was still trash in the trash can when I checked in. Made me wonder if the bedding had even been cleaned. Most Holiday Inn Express Hotels are cleaner and nicer. This one needs some work.
2 out of 5
by A verified traveler

Lay your head somewhere else...

Posted Feb 24, 2016 on Hotels
The staff was okay. But the rooms needed some TLC!!! The bathroom floor was dirty and the area around the shower was horrible. The room needed some deep cleaning. The carpet was nasty. The heat was bad as well. There was a unit under the window and the thermostat on the wall. Not sure which one controlled the unit. I was not happy at all. The breakfast was good. I am glad I only had to stay one night.
4 out of 5
by Larissa

Posted Feb 16, 2016 on Hotels
Didn't end up staying, because of the neighborhood, but it seemed like a nice hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 13, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 20, 2016 on Hotels