Exterior

Reviews of Holiday Inn Express & Suites Wichita Airport, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 202 out of 448 reviews" "
Rating 8 - Good. 151 out of 448 reviews" "
Rating 6 - Okay. 51 out of 448 reviews" "
Rating 4 - Poor. 29 out of 448 reviews" "
Rating 2 - Terrible. 15 out of 448 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience and even worse customer service. I booked a king suite conference room, I come to check-in, get my keys & get to the room to find it’s a plain room and not what I booked. I called the front desk and advised them the room they gave me was incorrect. They stated “Yes, I know. The room you booked isn’t Available so we gave you what we had next. And you’re still getting a cheap rate soooo….” Totally rude. Trying to charge me for a suite yet put me in plain king room with stains on the bedding and curtains. Unacceptable. They were also unwilling to give me any kind of discount. I will not be back nor will I recommend anyone stay here.
Stayed 1 night in Mar 2024

6/10 Okay

MICHAEL R

Traveled with family
Disliked: Amenities, property conditions & facilities
Breakfast was terrible. Wallpaper was peeling off walls, brown ring around pool and just overall not a relaxing stay.
Stayed 1 night in Feb 2024

6/10 Okay

Stephanie

Traveled with family
Disliked: Property conditions & facilities
The pool was nasty. I don’t think it had been cleaned in a month. Spa was the same with just warm water.
Stayed 2 nights in Feb 2024

6/10 Okay

Bruce

Business traveler
Liked: Staff & service
One issue I had was the room heater did not work and temps were down to 30 degrees. The other I noted the facility is showing it's age. I have been staying here for a number of years and it is obvious it is needing a refurbishing. Little things like coffee stains on the hall rug on 2ed floor. Broken drawer on the desk.
Stayed 1 night in Jan 2024
Response from Amy on Jan 23, 2024
I'm sorry to hear about the issues you've experienced during y our stay with us. Have you had the chance to inform the hotel staff about these issues. They may be able to address them promptly during your stay to improve your overall experience. I know that Wichita had a very long cold snap and unfortunately some of our heaters were not able to keep up to the temperatures our guests liked. We appreciate the feedback and continue to improve from our guest feedback.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, great hot breakfast and convenient location from airport. Easy access to highway Hot tub only has one working jet
Stayed 4 nights in Dec 2023
Response from Amy on Dec 26, 2023
Thomas - Thank you for taking the time to share your feedback with us. We're delighted to that you enjoyed your stay and found our staff to be friendly, rooms clean, and breakfast satisfying. We also appreciate you mentioning the convenience of our location near the airport and easy access to the highway. We apologize for any inconvenienced you experienced with the hot tub. Your feedback is important to us, and we will certainly address the issue with the hot tub's jets to ensure it is in optimal condition for future guests. We appreciate your patronage and hope to welcome you back in the future for and even more enjoyable stay. Warm regards, Amy General Manager

10/10 Excellent

Trey

Stayed 1 night in Dec 2023
Response from Amy on Dec 26, 2023
Trey, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a fantastic experience during your stay. A perfect 10 out of 10 is the highest compliment, and we truly appreciate your kind words.Our team works hard to ensure every guest has a memorable and enjoyable stay, and it's incredibly rewarding to know that we succeeded in making your visit special.We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Amy

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff!
Stayed 1 night in Dec 2023
Response from Marlena on Dec 13, 2023
Thank you for the nice review!

8/10 Good

Al

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machine not working on my floor.
Stayed 4 nights in Nov 2023
Response from Marlena on Nov 24, 2023
I apologize for that. Waiting on owner of the ice machines to come out. We had working ice machines on all other floors for you.

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable / near airport / clean / quiet
Stayed 2 nights in Nov 2023
Response from Marlena on Nov 22, 2023
Thank you for nice review!Safe travels, till we see you again..

6/10 Okay

Aaron

Stayed 1 night in Nov 2023
Response from Marlena on Nov 5, 2023
Thank you for leaving a review of your stay with us We appreciate it and hope to see you again soon!!..

2/10 Terrible

Dorothena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Slum Lord
This place is horrible. I love to stay at the Holiday Inn Express but by far this is the worst. After checking in, I entered the room and went to use the bathroom and the toilet lid was down once I lifted the lid OMG! The was filled with something that looked like moss. It was discolored! Nasty looking. I called the front desk to come take a look. The next morning I spoke with the front desk and was told that most of the toilets looked like that from cleaning over the years. That’s terrible for a property to look like that when people spend their money for cleanliness and comfort away from home. I was moved to another room and the bed mattress was sunken in the middle such un comfortable sleep! I will never stay there again! The carpet also had stains. Please Corporate or whoever is responsible please do something about this property!!!!! This picture is better than it was at the beginning. I kept flushing and this is the end result.
Stayed 3 nights in Oct 2023
Response from Marlena on Oct 30, 2023
Dear Valued Guest, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to your expectations. Please know that this information has been passed on to upper management. Despite this, we hope to welcome you back in the future.

8/10 Good

David A

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was pretty quiet, pool was dirty it seems that it hasn't been cleaned or tile washed in a while, room needs lil upgrade bed wasn't comfortable at all, pillows were ok
Stayed 1 night in Oct 2023
Response from Marlena on Oct 30, 2023
Dear Guest,Thank you for taking the time to leave feedback about your stay with us. I am disappointed to hear that we did not meet your expectations. I have forwarded your concerns to my manager. As we take our guest concerns very serious. Despite this, we hope that you will give us another chance in the future to Make It Right!Until then safe travels.

10/10 Excellent

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly staff and clean rooms.
Stayed 2 nights in Oct 2023
Response from Marlena on Oct 30, 2023
Thank you for your positive feedback about our hotel. I am happy that you enjoyed your stay with us and we hope to see you again soon. Until then safe travels!

8/10 Good

Sherri, BIRCH RUN

Stayed 1 night in Oct 2023
Response from Marlena on Oct 31, 2023
Thank you for taking the time to leave a review! We appreciate your loyalty!

8/10 Good

Gillian

Stayed 1 night in Oct 2023
Response from Marlena on Oct 10, 2023
Thank you! We hope to see you again soon! Until then, safe travels!

10/10 Excellent

Kathryn

Traveled with family
Stayed 1 night in May 2023
Response from Marlena on May 31, 2023
Thank you for the 10 out of 10! We appreciate your loyalty.

4/10 Poor

Kylie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Large enough to accomodate our family of 4, not super clean, smelled funny and water pipe under the sink broke and water flooded into the bathroom floor the day we were leaving
Stayed 2 nights in May 2023
Response from Marlena on May 16, 2023
Thank you for leaving a review of your stay. All feedback is appreciated so that we can do better and accommodate our guest.

4/10 Poor

Karma

Traveled with family
Disliked: Amenities, property conditions & facilities
This property needs some work. The carpets in the halls are filthy dirty. The hot tub does not work. The rooms were OK but you can certainly see the wear and tear. it’s probably time to do some work and updating.
Stayed 1 night in May 2023
Response from Marlena on May 16, 2023
Dear Valued Guest, Thank you for your feedback we appreciate I apologize for any issues you encountered during your stay.

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love the free breakfast. Staff was very friendly.
Stayed 1 night in Apr 2023
Response from Marlena on May 9, 2023
Thank you for the good feedback!

6/10 Okay

Aracely

Stayed 1 night in Apr 2023
Response from Marlena on May 3, 2023
Thank you for leaving a review!

2/10 Terrible

Bruce

Stayed 1 night in Apr 2023
Response from Marlena on May 26, 2023
Thank you for leaving a review!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Marlena on May 1, 2023
Thank you for the great review!

6/10 Okay

Sara

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
reasonable hotel
dated hotel great breakfast confortable beds service good
Stayed 2 nights in Apr 2023
Response from Marlena on Apr 24, 2023
Thank you for leaving a review of your stay!

4/10 Poor

Dominic

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down rooms. Wet carpet
Stayed 1 night in Apr 2023
Response from Marlena on Apr 24, 2023
Dear Valued Guest, Thank you for leaving a review of your stay. We hope you will give us another chance.

8/10 Good

Jacqueline

Stayed 2 nights in Apr 2023
Response from Marlena on Apr 24, 2023
Thank you for leaving a review of your stay.

8/10 Good

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Marlena on Apr 14, 2023
Thank you for leaving a review of your stay.

10/10 Excellent

Alicia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The first night was a little rough, the chlorine in the pool area was so strong that it burned our eyes so we were not able to swim long. Then there was a semi parked outside our window running the entire night and rattling our windows, we called down and asked if it could be moved or shut off but they were not sure who's semi it was. The next morning we had breakfast and it was not great all the food was gone so we had to wait 20 min to eat and then when it came out the sausage tasted boiled and the eggs had peppers so my kids wouldnt eat them. The next night we asked to be moved to a different room so we didnt have to listen to the semi and the rattling windows and the girl at the front desk was so sweet and very accommodating to us. She is a great employee and deserves a Raise! Very kind and helpful. Our second night was alot better then the first.
Stayed 1 night in Mar 2023
Response from Marlena on Mar 21, 2023
Thank you for the great review! I apologize for the issues that you encountered during your stay. Please don't hold it against us. If you are ever in our area again stop by so we can make it right. Until then safe travels.

8/10 Good

Beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and bed was moderately comfortable.
Stayed 1 night in Mar 2023
Response from Marlena on Mar 18, 2023
Thank you for the review we appreciate you being a loyal member.

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast the pancake machine not working, the juice machine not working and the biscuits were burned.
Stayed 1 night in Mar 2023
Response from Marlena on Mar 14, 2023
Thank you for leaving a review of your stay with us. We are aware of the pancake machine and juice machine not working, we are waiting on parts for both machines, we did however have juice available for you in the fridge.

10/10 Excellent

Marla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean!
Stayed 1 night in Mar 2023
Response from Marlena on Mar 9, 2023
Thank you!

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
My only free time available from my show, and someone kid takes a dump in the pool just as i get by the pool door. Not happy
Response from Marlena on Mar 8, 2023
I do apologize for this unforeseen incident. We hope that you will not hold this random incident against us and come back to visit in the future.

10/10 Excellent

Bill

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Right across from a sheplers store
Stayed 1 night in Feb 2023
Response from Marlena on Feb 27, 2023
Thank you for leaving a review we appreciate your feedback. Be sure to come back and see us!

10/10 Excellent

Eric

Stayed 1 night in Feb 2023
Response from Marlena on Feb 24, 2023
Thank you for the great review!

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always, a comfortable place to spend the night.
Stayed 1 night in Feb 2023
Response from Marlena on Feb 15, 2023
Good afternoon! Thank you for leaving a review of your stay with us. It was a pleasure having you and I am glad that you had a great experience. Don't be a stranger.Marlena WFront Office Manager

8/10 Good

Aeriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall pretty satisfied with everything & would stay here again
Stayed 2 nights in Jan 2023
Response from Marlena on Jan 23, 2023
Thank you for taking the time to leave a review of your stay with us. We hope to see you again soon. Marlena W. Front Office Manager

8/10 Good

Kelsie

Stayed 1 night in Jan 2023
Response from Marlena on Jan 24, 2023
Good afternoon, how is your stay? Please let me know if you need anything. Marlena-Front Office Manager

4/10 Poor

Jacob

Business traveler
Liked: Cleanliness, staff & service, amenities
Had some issues with key card needing reprogrammed. Ran out of hot water at 6:30am. Ran out of hot water again next day at 4:30am.
Stayed 2 nights in Jan 2023
Response from Marlena on Jan 22, 2023
Good afternoon, thank you for taking the time to review your stay with us. I see you encountered some issues during your visit I do apologize and thank you for bringing this to our attention. If there is anything we can do to make it right please do not hesitate to reach out. Marlena- Front Office Manager

8/10 Good

Dorothy

Traveled with family
Liked: Staff & service
Serves its purpose
Overall I would say my stay was mediocre. The staff were super friendly. The hotel is starting to show its age. The AC unit wasn’t working properly. Just opened the window since it was cool out. The pool and hot tub were ok. Smelled of chlorine but was still kind of murky. Location was perfect.
Stayed 1 night in Jan 2023
Response from Marlena on Jan 16, 2023
We really appreciate your kind words. Thank you for choosing us to stay with here at Holiday Inn Express & Suites Wichita Airport. We value all guest feedback as we use this to improve our hotel and services. Again, thank you. Marlena- Manager

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very convenient & accessible location, commercial/retailarea. Room was clean. Loved the pillows. Breakfast was disappointing as the juice machine & pancake cooking machine were both out of order. Juice & food selections were limited.
Response from Marlena on Jan 16, 2023
Thank you for taking the time to leave a review we appreciate your feedback. We will use this information to improve our services and hotel. Marlena-Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Hotel is nice. Beds and rooms are comfortable. Didn’t have breakfast , juice machine was out of order and the pancake machine was also our if order. Elevator carpet in dire need of replacement
Stayed 1 night in Dec 2022
Response from Marlena on Dec 20, 2022
Dear Valued Guest, thank you for taking the time to leave a GREAT review of your stay. Also, Thank you for bringing these issues to our attention. They are currently being resolved. Happy holidays and safe travels!Marlena Warren- Front Office Manager

10/10 Excellent

Vanetta

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was very clean, bright, darkening drapes were very good, mattress was better than home in comfort, staff, resourceful, professional and polite. Breakfast was really good need BACON! ;-)
Stayed 2 nights in Dec 2022
Response from Marlena on Dec 9, 2022
Good afternoon, thank you for leaving a review of your stay with us. I'm glad you enjoyed your stay. We hope to see you again soon, until then safe travels.Marlena W. Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Marlena on Nov 13, 2022
Thank you for the 5 Star Review!Marlena W. Front Office Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand the property is being renovated soon. That will be great.
Stayed 2 nights in Nov 2022
Response from Marlena on Nov 13, 2022
Yes. We are super excited and cannot wait. Thank you for leaving a review of your stay. Safe travels!Marlena W.Front Office Manager

8/10 Good

James, Hartline

Stayed 3 nights in Oct 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Marlena on Oct 7, 2022
Good morning!Thank you for staying with us. We appreciate your feedback!Marlena W. Front Office Manager

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2022
Response from Marlena on Oct 7, 2022
Good morning!Thank you for staying with us. We appreciate your feedback!Marlena W.Front Office Manager

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Sep 2022
Response from Marlena on Sep 29, 2022
Thank you for leaving a review of your stay!Marlena W.Front Office Manager

10/10 Excellent

Andrew

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2022
Response from Marlena on Sep 29, 2022
Thank you, safe travels!Marlena W.Front Office Manager

10/10 Excellent

LORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2022
Response from Marlena on Sep 15, 2022
Thank you for leaving a review of your stay with us. Until we meet again, Safe travels!Marlena W. Front Office Manager