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Reviews of Residence Inn by Marriott Wichita East at Plazzio

3 out of 5
Residence Inn by Marriott Wichita East at Plazzio
1212 N Greenwich Rd, Wichita, KS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 132 out of 213 reviews" "
Rating 8 - Good. 58 out of 213 reviews" "
Rating 6 - Okay. 17 out of 213 reviews" "
Rating 4 - Poor. 6 out of 213 reviews" "
Rating 2 - Terrible. 0 out of 213 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our tub had standing water when we. He led in, I don’t think it drained well. Breakfast was not great selection
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was excellent. Best hotel experience that i have had in the past 4 years. Comfortable, clean, quiet. Close to dining and fun.
Stayed 1 night in Mar 2024

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities
It fit our needs exactly.
Stayed 1 night in Mar 2024

10/10 Excellent

Cameron, Montezuma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty nice place! Good breakfast for the kids.
Stayed 1 night in Dec 2023

6/10 Okay

Kathleen, Kansas City

Staff very nice and friendly. Room was clean. Bathroom door wouldn’t close all the way. Only one grab bar in shower/tub. Very outdated.
Stayed 2 nights in Feb 2024

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little outdated but rooms and common areas were all clean. Convenient to have a kitchenette and separate seating area from the bed. Bed was comfortable. Bathroom was roomy with lots of counter space. Good breakfast selection. Staff was very helpful and friendly. Will definitely stay here next time I am in Wichita.
Stayed 3 nights in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Dvonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with the customer service. Room was super comfortable and clean.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Roger K

Liked: Cleanliness, staff & service, room comfort
Hotel is starting to show it's age and needs to be updated.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem!!
This is our new favorite hotel whenever we’re traveling to Wichita!
Stayed 1 night in Nov 2023

8/10 Good

Mallory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Wes

Stayed 1 night in Sep 2023

4/10 Poor

Mary, Weatherford

Liked: Staff & service
Disliked: Cleanliness
The breakfast was excellent but the room will keep me from choosing this brand again. Residence Inn has always had a high standard. I have not stayed at one in awhile and decided to select this brand on this trip. I was disappointed that my room was not ready when I arrived at 5:15pm, after making the reservation at 1pm. The room was dirty: Shaved beard hairs on the bath counter, pubic hair on the toilet seat, fresh toothpaste spit (1.5" long) on the wall next to the toilet, coin-sized soft mold spots on the shower curtain, and dried drops of food sauce on the kitchen counter. There was no cover on the bath ceiling light, and silverware had been put away dirty. Some of these items fall in the "hey, stuff gets missed sometimes" category, but as a whole, they indicate sloppy housekeeping and inadequate supervision. Also, the $75 pet fee is higher than most hotels. I did know the fee ahead of time and accepted it due to my very reasonable room rate from Expedia, but I won't pay that high of a pet fee again. I stayed at 3 other properties (all different brands) on this trip, and they charged $25 or $20.
Stayed 1 night in Aug 2023

8/10 Good

David

Stayed 1 night in Aug 2023

8/10 Good

Kimberly

Stayed 3 nights in Aug 2023

10/10 Excellent

Barb

Liked: Cleanliness, staff & service
Good stay
Stayed 2 nights in Jun 2023

4/10 Poor

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
They charge for parking after being the priciest hotel on the east side. Smells throughout the halls. Creepy men bothering staff as you check in. Furniture is stained in several areas. Pathetic place for price.
Stayed 1 night in Jun 2023

10/10 Excellent

Brandie, Tyrone

Stayed 2 nights in Mar 2023

8/10 Good

Damber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Place
The beds were comfy and the room was nice with a fireplace! The only problem we has was the construction going on across the street that woke us up in the morning. Otherwise, it was a terrific place to stay.
Stayed 1 night in Mar 2023

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Experience was fine. Staff was very friendly. Hotel is old and outdated. Rooms looked and smelled old. Seemed a bit expensive for the condition.
Stayed 2 nights in Feb 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay
Enjoyed the stay. Only complaints were the bed is way too soft for me, and the breakfast only had pork options for meat. Would be nice to have a variety for people with allergies or religious reasons for not eating pork.
Stayed 4 nights in Feb 2023

10/10 Excellent

Roger K

Liked: Cleanliness, staff & service, room comfort
I'll go back again!
Great staff and location. Needs some updates as the rooms are starting to show their age.
Stayed 1 night in Jan 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes I’d stay again. Friendly and clean. Excellent facilities.
Stayed 1 night in Jan 2023
Response from Darren General Manager on Jan 9, 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.We hope to welcome you again soon.

10/10 Excellent

Sean

Stayed 1 night in Jan 2023

6/10 Okay

Cynthia

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was clean but dated. The bed in my pet friendly suite was the worst bed I have ever tried to sleep on. It was beyond firm, it was old and it squeaked when you rolled over. I ended up sleeping on the sofa in my room. I'm glad they allowed pets, but I could tell they only allowed them in certain rooms and did not care what previous pets did in the room. The refrigerator was scratched up, stains on the carpet, and curtains ripped up. I have stayed in other hotels that have allowed pets and they were nothing like this one.
Response from Darren General Manager on Jan 9, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with the entire hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family outing to enjoy Christmas lights
Everyone on staff was really friendly. Breakfast bar was clean and well kept. Food was fresh and hot. Only complaint about cleanliness was our sofa had one Big stain.
Stayed 1 night in Dec 2022
Response from Darren General Manager on Jan 9, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with the entire hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lorena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great location.
Stayed 1 night in Oct 2022

10/10 Excellent

Roger K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 2 nights in Sep 2022

8/10 Good

Colleen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Good location for dining options and shopping. Nice pool area and staff very friendly helpful and professional. Good breakfast for buffet style. Cons: Some areas of the property are showing age and Wi Fi is not secure.
Stayed 3 nights in Aug 2022

8/10 Good

KATIE

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good space but not maintained.
This hotel needs to be updated. Our curtains were torn, sofa was torn and light switches hanging off walls.
Stayed 3 nights in Aug 2022

6/10 Okay

Kelley

Liked: Cleanliness
Stayed 3 nights in Aug 2022

6/10 Okay

Lydia

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Only spent one night but had good amenities, friendly staff, clean, updated. Would stay longer (weekly) if needed.
Stayed 1 night in Jun 2022
Response from Darren General Manager on Jun 13, 2022
On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with the entire hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Darren General Manager on May 10, 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. We hope to welcome you again soon.

8/10 Good

Seth

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great and easy check-ins.
Stayed 1 night in Apr 2022
Response from Darren General Manager on May 10, 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. We hope to welcome you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Clean and comfortable
Stayed 1 night in Mar 2022
Response from Darren General Manager on May 10, 2022
On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with the entire hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was exhausted when I got there, and everyone was so kind!
Stayed 1 night in Dec 2021
Response from Darren General Manager on May 10, 2022
On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with the entire hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Karolyn

Disliked: Cleanliness, staff & service
How do you overbook a hotel?
Hotel was overbooked and they moved us to Springhill Suites only to be sent back because we were booked through a third party. There were several in our party that got moved. Room had 1 trash can in it. Carpet was worn.
Stayed 2 nights in Mar 2022
Response from Darren General Manager on May 10, 2022
On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍
Excellent!
Stayed 1 night in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022

8/10 Good

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Milo, Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, property conditions & facilities
Facility was clean and comfortable. Nobody at front for questions when checked out but it was 4 am.
Stayed 2 nights in Dec 2021

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great staff
My staff was good, mostly due to the staff. Very helpful, pleasant. the carpet in hallways and some of drapes were ripped and torn. I asked for a different room and was quickly accommodated.
Stayed 6 nights in Nov 2021