Ratings based on 253 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted May 20, 2017
Pros: Location
Cons: Older carpet and small room
Location: Rio Retreat Center, gift shops, restaurants
Room was the perfect location, near the Meadows and Rio Retreat. Room was small and run down. Furniture nice and clean. Staff is super friendly. You can walk to local restaurants and shops.
Comment from Hotel Management
May 22, 2017 by Best Western, Hotel Management
Thank you for taking the time to share your recent experience with others. All of our rooms have had new valances, vanity counter tops, flat screen televisions, fresh paint, bedding, and draperies. We are under new ownership and renovations on the rooms/bathrooms will begin soon. I was pleased to hear that you enjoyed the location and our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Owners are accommodating and very nice.

Posted May 9, 2017
Pros: great pool; had a very good breakfast.
Location: it has the perfect location in the center of town.
I sleep with a fan at night and the owners brought me their personal fan to use during my 4 day stay. they went above and beyond being helpful.
Comment from Hotel Management
May 9, 2017 by Best Western Rancho Grande, Hotel Management
We are very pleased to hear that you enjoyed your stay, and thank you for taking the time to share your recent experience with others.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bayside ny

Clean, convienent motel

Posted May 8, 2017
The location of this Best Western is very convienent. It's in the small downtown area and walking distance to restaurants, bars and shops. The hotel pool, although not large is attractive, with palm trees lanscaped around the perimeter. The free breakfast was average. I did miss not having a microwave in my room. I require one for several medical devices that I need. So several times a day I would have to use the communal micro in the hotel lobby. Motel employees were friendly and helpful. I would sum up this property as your basic clean comfortable chain motel.
Comment from Hotel Management
May 8, 2017 by Best Western Rancho Grande, Hotel Management
Thank you for taking the time to share your recent experience with others. We appreciate all feedback. I do apologize that your room did not have a microwave please note that our standard rooms do not have this amenity, but our suites and deluxe rooms do.
3 out of 5
by A verified traveler

Expensive for the experience

Posted Apr 30, 2017
This is a an ok BW except for the air conditioner that wasn't big enough for the room, that was noisy and the noise from the street outside. Oh yeah, the hot breakfast means pre-made scrambled eggs and bacon cut/formed into discs to fit onto biscuits. really weird.
Comment from Hotel Management
May 5, 2017 by Best Western Rancho Grande, Hotel Management
Thank you for taking the time to share your recent experience with others. I do apologize if there was noise disturbance during your stay. Yes, our eggs are pre-made from an approved vendor as well as the bacon that we offer. We do a build your own sandwich that does use round bacon that comes pre-made as well to fit properly on the biscuits.
2 out of 5
by A verified traveler

Not good

Posted Apr 24, 2017
We stayed at this hotel because there's not much to choose from in the little town. We were only staying one night because we were running a race the next day in the town next to this one. It was a Saturday night, and what do you know...the local motorcycle gang hangs out in the parking lot of this hotel on Saturday nights! We asked the guy at the front desk if there was something going on and he seemed out out & annoyed by us asking. He said "this is what they do on Saturday nights until they decide to hit the bars". What? The local motorcycle gang of about 50 guys just hangs out in the parking lot of the Best Western? Yes. Yes they do. They take up all the parking spots so the the PAYING GUESTS have no where to park. They were not guests here, this is just what they do on Saturday nights. Unbelievable. They stood out side and talked until about 1am. They gave no craps to the guests who were trying to sleep, nor did the front desk guy care at all. He was just matter of fact about it and pretty much just told us "oh well, deal with it". The bed was comfortable but the room is pretty run down, tired looking and a little grungy. I plan on being back to this town for the same race next year and will not stay at the Best Western.
Comment from Hotel Management
Apr 26, 2017 by BEST WESTERN Rancho Grande, Hotel Management
I do sincerely apologize that you were not satisfied with your stay. There is not a local motorcycle gang in Wickenburg. The guests from this group were indeed registered, paying guests of the motel. We have never allowed those who are not staying at the hotel to be hanging out on our property.They were being very disruptive and we did call the local police about the situation because it was not ok that any of our guests were being disrupted by them. Again, I sincerely apologize.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Great hotel

Posted Apr 10, 2017
Very nice location,staff,very big rooms I really liked how nice and airy the rooms were,with oven,fridge in the room Overall great experience
Comment from Hotel Management
Apr 12, 2017 by BEST WESTERN, Hotel Management
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, not far from Phoenix

Posted Apr 2, 2017
Pros: Staff, breakfast was good.
Hotel has exterior doors, 1 or 2 stories, kind of stucco western look. We liked the environment a lot.
Comment from Hotel Management
Apr 3, 2017 by BEST WESTERN , Hotel Management
Thank you for taking the time to share your recent experience with others. We appreciate all feedback
3 out of 5
by A verified traveler

Clean and close to town

Posted Mar 29, 2017
Easy check in great staff at reception. Found it noisy. No Kleenx or extra toilet paper. Electrical outlet near desk was only 2 prong so couldn't plug in laptop
Comment from Hotel Management
Mar 29, 2017 by BEST WESTERN Rancho GRande , Hotel Management
Thank you for taking the time to share your recent experience with others. I was pleased to hear your interaction with the front desk staff was great, but disappointed to learn that you room was not fully stocked with the amenities and I do apologize. There is a power supply box on the top corner of every desk which is a 3 prong and can be used to plug in laptops as some of our wall outlets only are 2 prong.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Good motel but a little too far from Phoenix

Posted Mar 27, 2017
Customer service is very friendly and quick to help if needed. Not fancy, but very comfortable.
Comment from Hotel Management
Mar 28, 2017 by BEST WESTERN , Hotel Management
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Clean hotel

Posted Mar 21, 2017
Clean hotel with hot breakfast, mini refrigerator, coffee maker, close to downtown Wickenburg.
Comment from Hotel Management
Mar 21, 2017 by BEST WESTERN RANCHO GRANDE, Hotel Management
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.