Ratings based on 628 Verified Reviews

4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful location and excellent service

Posted Aug 8, 2017
I especially want to praise the front desk staff. They were helpful, friendly, and kind throughout the whole stay. We could not have asked for better service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Pros: Nearness to all the attractions, train station nearby. Karlsplatz shopping and eating area are walking distance from the hotel.
Was like staying in royalty. My family loved it. Nearness to all the attractions, train station nearby. Karlsplatz shopping and eating area are walking distance from the hotel.
Comment from Hotel Management
Jul 28, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Hello from Vienna, thank you so much for taking time to comment your stay at the KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Corsicana, Texas

Classy Hotel- Reasonably Priced

Posted Jun 13, 2017
Pros: Everything
Our end of May stay was a pleasant surprise, not knowing much about Vienna. First , the location. Very convenient for walkers; it is only several blocks to the Metro, and another couple of blocks to the Hofburg Palace, with a number of things to see even if you don't take the tours. Four or more extra blocks will get you to the Cathedral, where we attended a Mass with incredible soloist, string instruments, etc. To reach it one walks along a pedestrian-only street with many shops. Second, the included breakfast. It had too many selections to offer! And all good, and was served on tablecloths with silverware (unlike some other places). Thirdly, the facility is very clean, lots of marble, quiet room, two elevators--forget the stairs, comfortable bed--not like the brick-bats we had to sleep on in Italy. Plus, the staff came running to help us with our bags. Although it has an unpretentious façade on the street, it is truly a little gem of a place. An upscale experience for a mid-range price.
Comment from Hotel Management
Jun 16, 2017 by KAISERHOF Wien, Marketing, Hotel Management
Good morning Frank, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward welcoming you back again one day. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great price for wonderful hotel

Posted Jun 4, 2017
Nice location, short walk to opera house, hotel offers all of a 5 star!
Comment from Hotel Management
Jun 7, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Good Morning, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, England

Great hotel close to opera house

Posted May 31, 2017
Pros: Location, breakfast
Cons: Nothing we were happy with everything
Location: The hotel is close to the opera house and only a short walk into the centre of Vienna
Lovely, clean hotel, staff were very helpful and breakfast was amazing, would definitely recommend this hotel.
Comment from Hotel Management
Jun 2, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Dear Linda, thank you so much for taking time to comment your stay at the KAISERHOF Wien. We apparciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF one day. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
by dan

Posted May 19, 2017 on Hotels
Comment from Hotel Management
May 22, 2017 by Marketing Manager, Hotel Management
Thanks for your rating.
5 out of 5
Recommended
for Everyone
by A verified traveler from United States

Posted May 8, 2017
Loved it! Breakfast was lovely. Staff was professional and pleasant. Room was very clean. Location convenient. I would stay again.
Comment from Hotel Management
May 9, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Dear Janice, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF Wien. Kind regards from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Apr 28, 2017
Pros: location and style
Really good hotel with very good and friendly staff who welcome you with a smile
Comment from Hotel Management
May 2, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Good Morning, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Just fantastic!

Posted Apr 24, 2017
Lovely and very comfortable hotel! Loved everything about the hotel and will definitely be returning here when we come back to Vienna!
Comment from Hotel Management
Apr 26, 2017 by KAISERHOF Team, Hotel Management
Dear Raza, thank you very much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
4 out of 5
by Jose

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017 by Marketing Manager, Hotel Management
Dear Jose, thank you for taking time to rate your stay at the KAISERHOF Wien. Greetings from Vienna Yours KAISERHOF Team