Ratings based on 637 Verified Reviews

4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk England

Fantastic Hotel, Good location.

Posted Sep 25, 2017
Pros: Everything
Cons: Nothing
Location: Good location near all transport lovely walk to cathedral and shops etc.
When we arrived we got a warm welcome, We were 2 hours early to check in ,the lovely lady phoned to see if our room was ready it was , we went to our room what a fantastic room , large spotless every thing we wanted, the staff friendly helpful, breakfast exceptional, we can honestly say this hotel was 100% if we came back to this lovely city we would book this hotel again.
Comment from Hotel Management
Oct 2, 2017 by Marketing Manager, KAISERHOF Wien, Hotel Management
Dear John & Tricia, thank you so much for taking time to comment and rate your stay. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Terrific location, under 10 min to the Staatsoper

Posted Sep 18, 2017
It's a great hotel. Breakfast is excellent, the staff unfailingly gracious.
Comment from Hotel Management
Oct 2, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Dear Rod, thank you so much for taking time to comment and rate your stay. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent hotel

Posted Sep 14, 2017
Pros: Everything.
Location: State Opera House, Musikverein, Karlskirche and Belverdere Palace. Anglican Church near Belverdere Palace. Access to Schonbrunn Palace v underground.
Well placed for the State Opera House and concert halls this hotel offers peaceful surroundings, an outstanding breakfast buffet and comfortable rooms and lounges. Staff are friendly and helpful and speak very good English. Trams run from the end of the street and the transport line offices, which offer reasonably priced local journeys are located in the nearby underpass beneath the Ringstrasse at Karlsplatz. A visit to Schonbrunn Zoo and the palace are also well worth it. Tickets can be purchased for various parts of the palace and grounds according to affordability.
Comment from Hotel Management
Sep 15, 2017 by Marketing Manager, KAISERHOF Wien, Hotel Management
Good Afternoon, thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN one day. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great Hotel Good Location Helpful & Friendly Staff

Posted Sep 5, 2017
Pros: The staff were very helpful & always friendly. The hotel & bedroom were very clean and tidy. The choice for breakfast was very diverse & good quality.
Cons: My double bed is actually two large single beds pushed together. This hotel would be perfect if it had proper king sized beds!
Location: The hotel is located close to the city centre and you can be standing under St. Stephen's Cathedral after about a 15 minute walk.
Stayed in this hotel whilst attending a conference at the Hofberg Palace in late August 2017. The hotel is very smart, my double room was a really good size and was kept very clean and tidy. Breakfast was very good with a great selection of food to suit all tastes. The hotel staff were exceptional. Always smiling, friendly and willing to help with luggage, boxes (I had some marketing materials shipped directly to the hotel prior to the event), directions, arranging taxis and airport transfers. They even gave me weather advice and insisted I took one of their umbrellas on my last day, which turned out to be a great call as it rained heavily about two hours later so me and all of my last minute shopping would have got completely soaked otherwise!
Comment from Hotel Management
Sep 11, 2017 by Marketing Manager, KAISERHOF Wien, Hotel Management
Dear Roger, thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We do offer 12 different categouries - some of the with a double bed and some of them with a big king size bed. Our staff member at the Front Office will assist you finding the perfect room for your next stay. All the best wishes from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful location and excellent service

Posted Aug 8, 2017
I especially want to praise the front desk staff. They were helpful, friendly, and kind throughout the whole stay. We could not have asked for better service.
Comment from Hotel Management
Sep 1, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Good Morning, thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day. Best wishes from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Pros: Nearness to all the attractions, train station nearby. Karlsplatz shopping and eating area are walking distance from the hotel.
Was like staying in royalty. My family loved it. Nearness to all the attractions, train station nearby. Karlsplatz shopping and eating area are walking distance from the hotel.
Comment from Hotel Management
Jul 28, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Hello from Vienna, thank you so much for taking time to comment your stay at the KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
by A verified traveler

Wonderful

Posted Jul 6, 2017 on Hotels
The check-in was smooth, Mr. Hannes was excellent in handling all of our questions. He also gave us pointers about transportation and tourist attractions.
Comment from Hotel Management
Jul 28, 2017 by Marketing Manager, Hotel Management
Good Morning from Vienna thank you so much for taking time to comment your stay at the KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Corsicana, Texas

Classy Hotel- Reasonably Priced

Posted Jun 13, 2017
Pros: Everything
Our end of May stay was a pleasant surprise, not knowing much about Vienna. First , the location. Very convenient for walkers; it is only several blocks to the Metro, and another couple of blocks to the Hofburg Palace, with a number of things to see even if you don't take the tours. Four or more extra blocks will get you to the Cathedral, where we attended a Mass with incredible soloist, string instruments, etc. To reach it one walks along a pedestrian-only street with many shops. Second, the included breakfast. It had too many selections to offer! And all good, and was served on tablecloths with silverware (unlike some other places). Thirdly, the facility is very clean, lots of marble, quiet room, two elevators--forget the stairs, comfortable bed--not like the brick-bats we had to sleep on in Italy. Plus, the staff came running to help us with our bags. Although it has an unpretentious façade on the street, it is truly a little gem of a place. An upscale experience for a mid-range price.
Comment from Hotel Management
Jun 16, 2017 by KAISERHOF Wien, Marketing, Hotel Management
Good morning Frank, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward welcoming you back again one day. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
by Chien

definitely recommended

Posted Jun 6, 2017 on Hotels
A great hotel! Just 10 minutes walk to the center of the old town and the Naschmarkt. The breakfast was great, the staff were very friendly. One of us was on wheelchair. The staff even offered to hand lift the person on chair over 5 steps.
Comment from Hotel Management
Jun 7, 2017 by Marketing Manager, Hotel Management
Good Morning, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great price for wonderful hotel

Posted Jun 4, 2017
Nice location, short walk to opera house, hotel offers all of a 5 star!
Comment from Hotel Management
Jun 7, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Good Morning, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team