Privilege, Double Room, 1 Double Bed with Sofa bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of Mercure Hotel Bad Homburg Friedrichsdorf

Mercure Hotel Bad Homburg Friedrichsdorf
Im Dammwald 1, Friedrichsdorf, HE

Reviews

8.0

Very Good

Rating 10 - Excellent. 115 out of 438 reviews" "
Rating 8 - Good. 215 out of 438 reviews" "
Rating 6 - Okay. 72 out of 438 reviews" "
Rating 4 - Poor. 25 out of 438 reviews" "
Rating 2 - Terrible. 11 out of 438 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Below average, But okay for 1 or 2 nights.
Hotel is tired and dated, bedding also, but still comfortable. Rooms pretty small. Air conditioning doesn't work. Breakfast is very poor. The bar and restaurant were shut (yeah because of Covid), but the high street is only 5-10 mins walk away with several choices of restaurant. Or a big Rewe supermarket is next door. Good Wifi.
Stayed 1 night in Oct 2020
Response from Sandra Schumacher-Bazzoli on Nov 9, 2020
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bad Homburg Friedrichsdorf . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Schumacher-Bazzoli & Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from A.Schulz on Oct 20, 2020
Sehr geehrte Damen und Herren, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Bad Homburg Friedrichsdorf . Über Ihre Bewertung freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay in Friedrichsdorf
Our experience was generally good. The rooms were however not entirely ready. One room was out of toilet paper upon early evening arrival, the other had some food left in the garbage. At breakfast, it took a good 30min to get some gluten-free bread. But beyond this, the place was good for our purpose, the staff very kind, spoke different languages, and was filled with attention. There was also a fair selection at breakfast. The rooms were very comfortable and the bedding in perfect condition.
Stayed 1 night in Aug 2020
Response from A. Schulz on Aug 19, 2020
Dear SIrs, we very much appreciate your comments regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. In this time we try to do our best and hope that our guests were satisfied. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

PAUL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Anja Schulz on Mar 3, 2020
Sehr geehrter Gast, vielen lieben Dank für Ihren Aufenthalt im Mercure Hotel Bad Homburg Friedrichsdorf. Über Ihre positive Rückmeldung freuen wir uns sehr. Diese werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen,

10/10 Excellent

Skyler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from A.Schulz on Jan 9, 2020
Sehr geehrter Skyler, vielen lieben Dank für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Bad Homburg Friedrichsdorf . Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an all unsere Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
The pillows were very flat and uncomfortable. Everything else is fabulous!
Stayed 3 nights in Dec 2019
Response from Anja Schulz on Dec 27, 2019
Dear Anna, thank you very much for your stay at Mercure Hotel Bad Homburg Friedrichsdorf. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our reception is 24 hours accupied, so please do not hesitate to contact our stuff any time at the front office. So they can bring you some more pillows. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Jeannie, Rancho Santa Margarita, CA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
we stayed 2weeks before our relocation back to the states. the only issue I had was the room wasn't available when we tried to check in the day we were supposed to but it was due to our long stay and not able to contact me about our stay. Long story short the staff made everything work out and we had comfortable stay afterwords.
Stayed 13 nights in Jun 2019
Response from Sandra Schumacher-Bazzoli on Dec 16, 2019
Dear Jeannie, We very much appreciate your comments regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Schumacher-Bazzoli General Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from A.Schulz on Oct 19, 2019
Sehr geehrte Damen und Herren , Wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Bad Homburg Friedrichsdorf die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sandra Schumacher-Bazzoli on Oct 3, 2019
Sehr geehrter Gast, vielen lieben Dank für Ihre positive Bewertung, über die wir uns sehr freuen. Wir hoffen, Sie bald wieder in unserem Hause zu begrüßen. Herzliche Grüße Sandra Schumacher-Bazzoli Hoteldirektorin

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
The rooms were comfortable. The staff was nice. The pool was nice if a bit cold. Location was perfect!
Stayed 2 nights in Sep 2019
Response from A.Schulz on Sep 23, 2019
Dear Spencer, we very much appreciate your comments regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the temperature of the pool we told us to our facilily manager and we will check if evertyhing is fine . Thanks for your note. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel close to A5
Convenient business hotel with a very good breakfast. Comfortable firm beds. Close to A5
Stayed 1 night in Sep 2019
Response from A.Schulz on Sep 18, 2019
Dear Jeffrey, thank you so much for your comments regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Aman

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from A.Schulz on Sep 5, 2019
Sehr geehrter Aman, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Bad Homburg Friedrichsdorf . Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an unsere Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with the service!
Awesome! Service was great.
Stayed 1 night in Jul 2019
Response from Anja Schulz on Jul 29, 2019
Dear Elizabeth, thank you very much for your stay at the Mercure Hotel Bad Homburg Friedrichsdorf. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not included, I swear when I booked this room it was. 15 dollars for a single person breakfast was a bit much.
Stayed 1 night in Jul 2019
Response from A.Schulz on Jul 17, 2019
Dear Sirs, thank you for taking the time to tell us about your experience at the Mercure Hotel Bad Homburg Friedrichsdorf . We are very sorry that it was not possible for us to satisfied you completely. Unfortunately we do not know your name to check your booking. Our normal breakfast rate is € 19,00 pper person / day. So the € 15,00 was a special offer for you. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 Poor

Majed

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended for families at all!
Bad air condition.. No safty box... Bathrom is not good... The area is fine
Stayed 2 nights in Jun 2019
Response from A.Schulz on Jul 8, 2019
Dear Majed, thank you for taking the time to tell us about your experience at the Mercure Hotel Bad Homburg Friedrichsdorf . We are sorry that your experience did not meet your expectations at all; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a brand new air condition in our hotel. But we will have a look in the room you stayed to check it. Thanks for the information . You are right with the safety box in the room - we have safety boxes at the reception for free . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019
Response from Anja Schulz on Jun 11, 2019
Dear Guest, thank you very much for your stay at the Mercure Hotel Bad Homburg Friedrichsdorf. We very much appreciate your positive feedback regarding your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good clean comfortable hotel at reasonable price.
Stayed 1 night in May 2019
Response from A.Schulz on May 14, 2019
Dear Sirs, we are very happy about your comments regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Clean Hotel At Reasonable Price
Good clean hotel with very friendly staff at reasonable price. Front desk staff Mohammad (night shift) and Tim D. (Day shift) were great.
Stayed 1 night in Apr 2019
Response from A.Schulz on May 14, 2019
Dear Sirs, we are very happy about your comments regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. We will share your comments with our whole team and especially to Tim and Mohammad.We are are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MKH review
Great location. Just across from a Rewe grocery store. Within walking distance of the downtown area. Clean and quiet. Great breakfast. Friendly staff. English-speaking staff. The price is totally right. Also very close to the Taunus, where I hiked three afternoons.
Stayed 4 nights in Apr 2019
Response from Anja Schulz on May 4, 2019
Dear Guest, thank you very much for your stay at the Mercure Hotel Bad Homburg Friedrichsdorf. We very much appreciate your positive comments regarding your stay. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Basic Hotel. Friendly Helpful Staff.
It is a basic hotel in an area around 15 KM north of Frankfurt.
Stayed 3 nights in Apr 2019
Response from Sandra SChumacher-Bazzoli on May 2, 2019
Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Schumacher-Bazzoli General Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Basic Hotel
Basic hotel with reasonable prices in an area around 15 KM north of Frank fury.
Stayed 1 night in Apr 2019
Response from Sandra Schumacher-Bazzoli on May 2, 2019
Dear Andrew, thanks again for the positive Feedback in our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Schumacher-Bazzoli General Manager

6/10 Okay

Nina

Liked: Cleanliness
Disliked: Property conditions & facilities
Fine for an overnight
The hotel is fine for 1 night stay, but I would not recommend it for holidays. The room was quite small and not really modern. The doorway was too low for a man of 195cm to pass. Breakfast is ok, but nothing special.
Stayed 1 night in Apr 2019
Response from A.Schulz on Apr 23, 2019
Dear NIna, thank you for taking the time to tell us about your experience at the Mercure Hotel Bad Homburg Friedrichsdorf . We are sorry that your experience did not meet your expectations at all; please allow us to express our apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
Good location for us. Not far from the LDS temple. Nice property. Bed a little soft but all in all it was a comfortable night.
Stayed 1 night in Mar 2019
Response from Victoria Pochec on Mar 18, 2019
Dear Guest, thank you so much for visiting our hotel. We very much appreciate your review regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. We are looking forward to welcome you again in our hotel. With kind regards,

6/10 Okay

Taesoo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from A.Schulz on Jan 11, 2019
Sehr geehrter Taesoo, Wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Bad Homburg Friedrichsdorf die Zeit genommen haben, uns zu bewerten, und bedauern es zutiefst, dass nicht alle erbrachten Serviceleistungen Ihren Erwartungen nicht haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

8/10 Good

Wayne

Good
Stayed 2 nights in Nov 2018
Response from A.Schulz on Nov 27, 2018
Dear Wayne, thank you for taking the time to tell us about your experience at the Mercure Hotel Bad Homburg Friedrichsdorf and thanks for the positive feedback . We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns and hope to see you again in our hotel. Sincerely,

8/10 Good

Wayne

Average hasn’t been four star for a while
Stayed 3 nights in Nov 2018
Response from A.Schulz on Nov 27, 2018
Dear Wayne, thank you for taking the time to tell us about your experience at the Mercure Hotel Bad Homburg Friedrichsdorf . We are sorry that your experience did not meet your expectations in total; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from A.Schulz on Oct 30, 2018
Dear Omer, we very much appreciate your review regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. We will share it with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

TrustMe, berlin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS. VERY RUDE STAFF. DIRTY ROOMS.
Hotel did not give me the room Expedia sold me and blamed Expedia for getting it wrong. In my opinion, they should honor the offer made to me online and if they have issues with Expedia, THEY should take it up with Expedia. Staff were rude and simply didn’t care. Room was small and very dirty. AVOID THIS HOTEL AT ALL COSTS. There are nicer places nearby.
Stayed 3 nights in Sep 2018

10/10 Excellent

Jaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from . on Oct 8, 2018
Dear Jaka, we very much appreciate your comments regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. We will share your feedback with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Schulz front office manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean and efficient hotel
Great hotel. Outstanding customer service. I am pleased with the expedited check-in process that has me with my room key in less than a minute (so much more efficient than other hotels). Clean, efficient, and good air conditioning (important in the German summers). Good wifi. No complaints. While the most affordable of their rooms are a bit on the small side, the price point is perfect if you do not need a lot of extra space. I did not eat breakfast there, nor try their restaurant, so I cannot comment on their food.
Stayed 3 nights in Sep 2018
Response from . on Oct 8, 2018
Dear Charles, we very much appreciate your comments regarding your stay at the Mercure Hotel Bad Homburg Friedrichsdorf . It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Schulz front office manager

8/10 Good

Candice, Wisconsin

Liked: Staff & service, property conditions & facilities
The place is hot. REally hot. Air conditioning did not work.
Stayed 2 nights in Jul 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight in Bad Homburg
Nice spot in a nice neighborhood. We were there just the day but it was pleasant.
Stayed 1 night in Jun 2018

4/10 Poor

Robert

Disliked: Staff & service
Fro a 3 or 4 star hotel this really lacked.
Overnight stay very disappointing. Despite being advised there was parking available the only spaces left were in public lot in front of a local grocery store. The girls behind the counter only continued to rant that they owned the property wo it was ok to park there. Did not listen to our concerns of potential vandalism. As I was trying to deal with these incompetents another guest entered the hotel and started complaining about the SAME issues. He decided to park in a handicap spot rather than risk potential damage to his car in the lot next store. Room was VERY SMALL and the bed was uncomfortable.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Stopover
Having specifically asked for a room away from the lifts, I was given one opposite them. Given that the hotel was not busy, I felt that this wasn't great customer service. Having said that, the room was reasonably quiet. I was travelling back from France to Germany, so it was just a stop over to break the journey. A supermarket next door and petrol station made it convenient. All the staff that I encountered were very friendly and helpful and there was free parking outside the hotel. I have stayed in Mercure hotels before and this was not as up to date as the others. At 19 euros, I thought the breakfast was very over priced and not enough on offer to justify it. I certainly wouldn't recommend it and would grab something from the supermarket instead. There were two free options for internet and neither would connect during my stay. There was an option to pay for faster internet through the hotel, but I used my data roaming instead. The hotel was cheap and convenient and the staff were pleasant, but nothing that would tempt me to stay there again.
Stayed 1 night in Jan 2018

2/10 Terrible

Jaganmohan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 1st and last stay
Hotel room in a very poor state. Breakfast either buffet or nothing. No choice at all.
Stayed 1 night in Nov 2017

10/10 Excellent

Ram, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to our friends
An older building in what looks like an outpost of Bad Homburg, but well maintained, great staff. We had booked a room for 3, they made sure we had a baby bed set up for our son, so really took the time and effort to match our needs. Good breakfast layout and good waiting staff, really made my son feel at home and took the time to chat and have a little fun.
Stayed 1 night in Oct 2017

6/10 Okay

kevin, toronto

Liked: Cleanliness
Kevin
I went to this hotel many times and I don't know each time that I go again, I feel that they cut a little more from their service.
Stayed 2 nights in Aug 2017

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but very small room
Good over all. But room was very small.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sheila, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Hotel is ideally suited for our needs and provides excellent access to many local facilities.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for business trip
comfortable and reasonably priced - but a bit far out from the town (taxi driver could not find hotel!)

10/10 Excellent

Sheila, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday visit
All staff extremely friendly and helpful. Accommodation exactly as described and in immaculate condition

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Israel

Liked: Staff & service

10/10 Excellent

Mark, Darmstadt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mercure Review
The hotel has a nice restaurant and a REWE is located next to the hotel. It’s very covenant for sightseeing in the local area and Frankfurt.

8/10 Good

AMITAVA, Frankfort, Illinois, USA

Liked: Staff & service, property conditions & facilities, room comfort
General Overview
Generally the hotel was good and the staff were helpful

8/10 Good

Arnold, San Antonio, TX

Liked: Cleanliness, staff & service, property conditions & facilities
A vacation outside Frankfurt
A nice hotel, it was clean and the staff was helpful. The rooms are typical european rooms, that is to say a little smaller, and I wish the mattress was a little better. Everything was as pictured and the description was accurate. I really liked some of the restaurants in the neighborhood.