Ignominiously frozen in the 90's
Posted Sep 14, 2012
Offered a nice room overlooking the Casino, but warned we would need to keep window open since there was no aircon. With only 18C overnight we thought that would be fine. But oh my God, it was a furnace overnight and too loud to sleep with windows wide open. At 2:30am we tried to move rooms and were told this was impossible. There was also no fan available, which is incredible - why can't a 5star hotel have enough fans for rooms with no air con.
The rooms are dreadfully old fashioned. Not at all 5 star. Luxury from the 90's, they are way way off the mark now compared with our 5 star hotels in Geneva. Pillows are frankly unforgivable. They are feather jokes that just disappear into nothingness when laid upon.
The fact that there is no tread mill in the gym is similarly an utter joke. They claim it makes too much noise for rooms beneath... OMG.
I get the sense this has become a period drama set, with wonderful staff suffering the Ignominy of being frozen in a 90's world (when Germany was booming). With no investment to upgrade the hotel rooms and some very bad management choices about key features, I am sad to see our honeymoon hotel decline. Oh, and my wife also found the breakfast greasy and poor value.