Great location! Minor issues experienced
Posted Feb 5, 2016 on Hotels
Location was really great! Christmas market and everything was at our feet. Room was good enough, and we were given a nice water view in the front. We did not experience any of the loud noises coming from the trains that people are talking about. We did not hear the trains, it was fine. The TV however was not working properly, the picture was terrible and staticky. There was minimal heat and we called to address this, and what they did was brought us extra blankets instead of really fixing the problem. The receptionist told us the next Rhine River boat tour was at 3pm so we went to the dock with our toddler and waited and waited, in the cold, and the boat never came. When we returned to the hotel to tell her there was no boat and that we froze for nothing, she said "oh, i guess it was too cold today and they decided not to go out".. Shouldn't she have at least said 'i'm sorry'?! Or maybe even offered us a hot coffee to warm up since she screwed up? We had dinner in their restaurant one night and all the 3 entrees we ordered were really bad i'm sorry to say. Upon checking out 1 of the male employees was nice enough to escort our car out to a main road so hat we could get to our next destination. So there were pluses and minuses as you see.