Ratings based on 341 Verified Reviews

4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler

Posted Jan 3, 2018
Great hotel - close to all attractions, we booked to visit the Hyde park winterwonderland
2 out of 5
by A verified traveler from manchester

Dated, dusty with high prices!

Posted Dec 17, 2017
The price of £65 was said that breakfast would be included yet when I checked in they said it wasn’t. The room is absolutely filthy! So dusty, the carpet looks and feels like it’s been here for 20 years along with the curtains, you definitely can not walk around barefoot, I’m having to wear my shoes. There is simply no need to have such awful depressing decor, especially when things like carpet, curtains, draws and bedthrows can be bought for cheap. I moved the duvet cover back and the amount of dust that was seen clearly floating under the lamp at the side of the bed was a joke. The towels look like the bathroom has been cleaned with them, so glad I’ve brought my own. £17 for a dry burger and some fries, but I had to go down stairs to collect it because Mercure want to charge £5 for a tray... and when I got to the food, there was a fly floating around the food with the silver dome placed next to the food. You would think common sense would be to cover the food, I guess not. The fries however where delicious... £65 for this shambles of a room, it’s not worth £20. So grubby. I never normally leave reviews unless they are good ones, but this needed to be said. So disappointing and zero effort and care have gone into these rooms.
4 out of 5
by alan

This traveler left a rating score only Posted Nov 24, 2017 on Hotels
4 out of 5
by victor

Good hotel

Posted Nov 19, 2017 on Hotels
Good hotel .clean friendly .breakfast was good .would stay again
5 out of 5
by satisfied from uk


Posted Nov 11, 2017 on Hotels
again very good.
5 out of 5
for Everyone
by A verified traveler from staffordshire

Beautiful hotel

Posted Oct 30, 2017
Receptionist very helpful. It was nice to have free phone to call the local taxi service xx
4 out of 5
by Simon

would return

Posted Oct 30, 2017 on Hotels
great parking and accessible to town centre. clean and comfortable room. good room rate
5 out of 5
by staff very good from handy

another great stay

Posted Oct 26, 2017 on Hotels
again very good
5 out of 5
by philip

Concert trip

Posted Oct 23, 2017 on Hotels
Great hotel friendly staff great location for our night out
4 out of 5
by David

This traveler left a rating score only Posted Oct 17, 2017 on Hotels