Ratings based on 577 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2017
Despite construction the hotel was clean and quiet. I would stay again. Convenient to Riverbend Music venue where we saw a concert.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2017
Small inconvenience due to Facilities being renovated. Very clean room which is always top on our list. Nice, helpful staff. Convenient to Creation Museum. Quiet.
3 out of 5
by A verified traveler

Had construction going on. Was not aware of this

Posted Jul 8, 2017
They were remodeling, pool was out of order. Was not aware of it when I booked the room.
Comment from Hotel Management
Jul 10, 2017 by Alan, GM, Hotel Management
I am sorry that you did not realize we are renovating, and that our pool is closed. We had this information posted (to the extent possible) to these websites in March. We have also attempted to contact each of our future guests about the renovations/pool closure directly. I am sorry that you somehow were not made aware. I hope that you will try us again once our conversion to a Comfort Inn & Suites is complete. I think you will be pleasantly surprised!
4 out of 5
by A verified traveler from Illinois

Renovation.

Posted Jul 3, 2017
Pros: The supportive and pleasant staff.
Cons: Should be nice when the renovation is complete.
Undergoing renovation, wish we would have know about this when we booked this property. A little out of the way for the Great American Ball Park, which is where we wanted to go. On the whole the people were great, especially the lady we checked in with. She was GREAT! Would not recommend this hotel right now, however when the work is done I would.
Comment from Hotel Management
Jul 10, 2017 by Alan, GM, Hotel Management
Fair enough! We are excited about the improvements we are making to our hotel, and believe that our guests will be pleased once we have completed our conversion to a Comfort Inn & Suites! Thank you for your business and your patience!
2 out of 5
by A verified traveler from Tennessee

Clean hotel but not a pleasant stay.

Posted Jun 29, 2017
The hotel staff was friendly upon entering, and the room seemed clean enough, but the beds were horribly uncomfortable and the brightness coming from nearby streetlamps shown through mercilessly through the curtains. This would be a good hotel to stay at if you do not intend on sleeping. It served its purpose, but I will not be staying there again.
Comment from Hotel Management
Jun 29, 2017 by Alan - GM, Hotel Management
Beth, thank you for providing your opinions about your stay. I am sorry that you did not find our beds to be comfortable. Hopefully, our new beds will be more to your liking. I am confused about the lights though. Each of our rooms have black-out curtains. I will investigate this situation. I am hopeful that you will give us another try once we have completed our conversion to a Comfort Inn & Suites. I think you will be pleasantly surprised.
4 out of 5
Recommended
for Everyone
by A verified traveler

They're remodeling,

Posted May 27, 2017
Pros: Close to CEI and St. Elizabeth's Surgeri-center. Gave us and add'l discount for being a CEI patient.
Cons: Noise from the room above
Scheduled Eye surgery at St Elizabeth's for 12 noon, We were able to check in early since I would not be able to carry our bags after surgery.
4 out of 5
by Lindsay

Posted May 18, 2017 on Hotels
Comment from Hotel Management
May 23, 2017 by Alan, Hotel Management
Hi Lindsay! Thank you for taking the time to rate your stay with us. We appreciate your business, and hope to see you the next time you visit our area!
5 out of 5
by Cynthia

Highly recommend

Posted May 12, 2017 on Hotels
Great location to Cincinnati without being downtown. Close to airport. Restaurants within walking distance. Great breakfast. They were remodeling so there was no pool on site but made arrangements with local fitness center to use their pool. Very accommodating.
Comment from Hotel Management
May 15, 2017 by Alan, Hotel Management
Cynthia, thank you for your kind words. We are working hard to keep our renovations from being an inconvenience to our guests, and appreciate your patience! Thank you for your business, and we hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location.

Posted May 12, 2017
This is our second stay and both times it has been clean and the staff very friendly. It's a great hotel close to Newport and Cincinnati. The hotel was under construction but we didn't hear any noise or have any disruption from it at all.
Comment from Hotel Management
May 15, 2017 by Alan - GM, Hotel Management
Leah, thank you for taking the time to review your stay with us! We appreciate your patience with our renovations. We are excited about the improvements we are making to our hotel, and think our guests will be well pleased with everything we are doing! Thank you for your business, and we look forward to your next visit!
3 out of 5
by Sherry from Indiana

Posted May 1, 2017 on Hotels
It was very convenient for the purpose of our travel
Comment from Hotel Management
May 15, 2017 by Alan, Hotel Management
Sherry, thank you for taking the time to review your stay with us. I also want to thank you for your patience with our major renovation. It has been a long road, but we are slowly making progress! Thank you for your business, and we hope to see you the next time you visit our area!