Ratings based on 268 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed visit

Posted May 6, 2018
Had a very memorable two day visit to Wilderswil. Hotel was very conveniently located. Nice view of rural area and distant mountains. Very peaceful and relaxing.
Comment from Hotel Management
May 9, 2018 by Valerie , Hotel Management
Good afternoon, thank you so much for your feedback. We are looking Forward to welcome you again in our Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Amazing view

Posted Apr 13, 2018
The view is amazing in the premium room. Great experience
Comment from Hotel Management
Apr 15, 2018 by Jungfrau Hotel team, Hotel Management
Dear Henry Thank you very much that you took your time to give us a feedback. We are very happy that you had a pleasant stay by us. Thanks that you liked our view. We hope to welcome you soon again in our hotel. Best regards
3 out of 5
by A verified traveler

1 train station away from interlaken

Posted Feb 11, 2018 on Hotels
Reception staff and restaurant staff were not very helpful/ friendly, with the exception of the first reception lady we met when we check-in. She was nice and she helped us change to a higher level room, checked the weather forecast for us and advised us on the how to travel with the visitor pass. Location wise, it is not in interlaken, but 1 train station away (train service is 30 mins apart) 10mins walk to Wildersil train station. There is a supermarket that is open till 10pm or so every night next to the train station. Breakfast was okay, with selection of ham, cheese, fruits, bread and cereal. Room is generally not very big and it can be a problem if you have big/more luggages. Generally clean. Plus point is that there is a kettle with complimentary tea/ coffee satchet and fridge. Wifi is good in all areas. Minus point is all the swiss hotels have pillows that are so soft that I have to fold in half for sufficient neck support.
Comment from Hotel Management
Feb 21, 2018 by Jungfrau Hotel team, Hotel Management
Dear Guest Thank you for your feedback. It would be nice if we know what was the problem with the other staff. We are sorry that our pillows to soft for you. We wish you a nice day. Kind regards
2 out of 5
by A verified traveler

Rude staff from start to finish

Posted Dec 4, 2017 on Hotels
The staff at checkin were rude. The staff at breakfast the next morning were rude. The staff at checkout were extremely rude. Loved the town, but will stay somewhere else next time.
5 out of 5
by A verified traveler

Excellent Stay, will visit again!

Posted Nov 10, 2017 on Hotels
Excellent view and service! Nice hotel environment with good breakfast! Near the train station and the travel card provided by the hotel allows you to take train and bus in the nearby cities freely! Highly recommended!
Comment from Hotel Management
Nov 14, 2017
Dear Guest Thank you for your very nice feedback. We are looking forward to see you again in our hotel. KInd regards Jungfrau Hotel Team
4 out of 5
by Hafiz

Posted Nov 1, 2017 on Hotels
Comment from Hotel Management
Nov 8, 2017
Dear Guest Thank you for your feedback. We are looking forward to see you again. Kind regards Jungfrau Hotel Team
4 out of 5
by Sally

Beautiful area

Posted Oct 8, 2017 on Hotels
We enjoyed our stay at Jungfrau Hotel. We were given a room with a beautiful view of the mountains. The room was comfortable although somewhat dated and the bathroom in need of renovating. The hotel is five minutes walk from the Wilderswil train station. Tourists staying in the area get free access to public transport. Interlaken is 5 min away by train or a lovely 45 min easy walk.
Comment from Hotel Management
Oct 12, 2017
Dear Sally Thank you for your nice feedback. We are looking forward to welcome you again in our hotel. Kind regards Jungfrau Team
2 out of 5
by A verified traveler

Posted Sep 16, 2017 on Hotels
3 stars is a not representative, probably 2 would be plenty. Kind service, but with a lot of mistakes. The food however was good in regards to overall Swiss standards.
Comment from Hotel Management
Sep 22, 2017
Dear Guest Thank you for your feedback. We are sorry that you didn`t enjoy your stay by us. We are looking forward to see you again in our hotel. Kind regards Jungfrau Hotel Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Posted Aug 23, 2017
Very nice hotel. The rooms were smaller than expected but they were clean and the staff was very cooperative.
Comment from Hotel Management
Aug 28, 2017 by Jungfrau Hotel Team, Hotel Management
Dear Ahsan Thank you for your nice feedback. We are looking forward to see you again. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
The hotel is generally nice. The resturant is great. The staffs are helpful except one. The room is a little outdated. Overall it is a nice hotel at the Alps.
Comment from Hotel Management
Aug 28, 2017 by Jungfrau Hotel Team, Hotel Management
Dear Guest Thank you for your nice feedback. We are looking forward to see you again. Kind regards