Ratings based on 143 Verified Reviews

3.7 out of 5
66% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Pennsylvania

One Night Stay

Posted Sep 22, 2017
Pros: Location and having a kitchen
Cons: Kitchen needs to be fully stocked. Very inconvenient to not have the items you need at hand.
Location: There is a community theater called "The Little Theater of Wilke-Barre". Take a hike through Seven Tubs and enjoy cooling off in the tubs.
Good location and friendly staff. All rooms have full kitchens but you must get any utensils, pans, plates, cups, etc. from the front desk. Kitchens are not fully stocked. Only shampoo and soap provided in the bathroom, no conditioner so bring your own. Not even a coffee pot with coffee, cream and sugar. You must go to the kitchen if you want coffee. Maybe you can get these items at the front desk also? Breakfast was prepackaged muffins, granola bars, oatmeal, coffee, tea and hot chocolate. Okay for one night.
Comment from Hotel Management
Sep 23, 2017 by Hotel Management, Hotel Management
Thank you for your overnight stay at our hotel. We are glad you had an overall comfortable experience and that you liked our convenient location. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Being an extended stay most of our guests carry their own toiletries and bath amenities, however, these items are also available upon request at the front desk and always complimentary. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Malvern PA

Posted Jul 15, 2017
I was impressed with the cleanliness and comfort of my room. I was especially impressed with the courtesy of the young woman at the front desk. I asked for help in finding a good place to eat and she was very helpful. I had a great meal.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
Jim, thank you for sharing your kind review of Extended Stay America - Wilkes-Barre - Hwy. 315. It’s nice to know you enjoyed our clean facilities and that our front desk associate left you with a good impression. Your feedback is much appreciated, and we hope to have the honor of hosting you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler from New Jersey

Convenient Location

Posted Jun 27, 2017
Pros: The beds were comfy
Cons: The decor and breakfast
Location: Close to shops and pnc field
The check in was quick , it's a non-smoking hotel but our room smelt like smoke . Also your site said free continental breakfast but it was a grab and go breakfast of granola bars and oat meal. Only book hotel that have free breakfast's. Was very disappointed
Comment from Hotel Management
Jun 28, 2017 by General Manager, Hotel Management
We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choice during your travels. Thank you, General Manager
5 out of 5
by Anna

Posted Jun 25, 2017 on Hotels
Overall, very pleasant. We did need to request an extra pillow but the guy at the front desk brought us one immediately. The room was setup such that we could not both plug in our CPAP machines since one side of the bed was up against the wall and there was no table or outlet on that side. Otherwise, can't complain!
Comment from Hotel Management
Jun 26, 2017 by Manager, Hotel Management
Anna, thank you for taking the time to share your review of Extended Stay America - Wilkes-Barre - Hwy. 315. It’s nice to know our front desk associates were attentive to your needs and that you enjoyed your time with us. We appreciate your observations and have taken a note of it. Thanks again for your business, and we hope to see you soon. Sincerely, General Manager
5 out of 5
by Steven

Posted Jun 21, 2017 on Hotels
Clean, comfortable and quite. Just what I needed.
Comment from Hotel Management
Jun 23, 2017 by Manager, Hotel Management
Steven, thank you for selecting Extended Stay America - Wilkes - Barre - Hwy. 315 for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and found your suite comfortable. Thanks again for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager
5 out of 5
by LAMONT

Peaceful, Quiet, Convenient

Posted Jun 9, 2017 on Hotels
Had a great time and great stay
Comment from Hotel Management
Jun 11, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Wilkes-Barre - Hwy. 315. It is wonderful to read how much you liked our hotel and that you had a comfortable and relaxing stay. Thanks again for your business, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
4 out of 5
by Hugh K

Okay place

Posted Jun 7, 2017 on Hotels
The place was nice enough for an inexpensive motel. The floors were sticky in my room in the kitchen/bath area. The lighting in the room wasn't so great. I had a tough time reading in bed. The bed was comfortable and the room was quiet even though there was a highway outside. You can't walk to anything from the property and the front door is locked at 9 p.m., which was not comforting.
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
Hugh, thanks for evaluating your stay. We are happy you had an overall pleasant visit and you liked some aspects of our hotel. That being said, we are sorry for the inconvenience you experienced in your room. Your concerns will be shared with our housekeeping and maintenance team in an effort to improve our service and facilities. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
5 out of 5
by A verified traveler

Greatly appreciated

Posted May 31, 2017 on Hotels
Will return and recommend this hotel. 100% Everything
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay America - Wilkes-Barre - Hwy. 315. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. Thanks so much for recommending us to future guests! We look forward to your return. Sincerely, General Manager
4 out of 5
by patricia

Got what we needed done.

Posted May 30, 2017 on Hotels
Brought my own coffee pot. Breakfast consists of muffins and granola bars. Used the laundry room while there. They provided dishes and flatware for our leftovers.
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Patricia, thank you for choosing to stay with us and posting your wonderful review. We are delighted you were comfortable here and that our facilities and service were to your satisfaction. We hope you will choose Extended Stay America - Wilkes-Barre - Hwy. 315 when your travels bring you back this way. Sincerely, General Manager
1 out of 5
by A verified traveler

horrible place to stay

Posted May 24, 2017 on Orbitz
Pros: nothing
Cons: hire staff, clean rooms, do the job that all other hotels do
double booked my room, room was partially clean, sticky floor, carpet no vacuumed, no setup for pull out bed, front desk staff was busying cleaning rooms, breakfast was never setup
Comment from Hotel Management
May 26, 2017 by General Manager, Hotel Management
We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our housekeeping as well as our front desk team, and will use this as a training opportunity to improve our service delivery. Please come back and stay with us again. Sincerely, General Manager