Ratings based on 177 Verified Reviews

3.6 out of 5
62% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

Ok hotel

Posted Dec 3, 2017
It’s an ok hotel, you get what you pay for. It took me about 20 minutes to check in as no one was at the desk at 2:00pm. I had to find a house keeper and ask her to check me in, she was very nice and graciously did so as a manager “George?” Spoke extremely loud on the phone as I stood there for 15 minutes. The rooms are fine, I just thought that was crazy as I was holding my bags.
Comment from Hotel Management
Dec 6, 2017 by Hotel Management, Hotel Management
Jen, thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Would not visit again

Posted Nov 24, 2017
The room was dirty. The hallway looked like someone threw up and someone tried to clean up with paper towels. They charged us after already paying and had to refund us. The breakfast is a joke (snack food). Luckily we just had to have a place to stay.
Comment from Hotel Management
Nov 28, 2017 by Hotel Management , Hotel Management
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. we have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 
4 out of 5
Recommended
for Everyone
by A verified traveler from Providence, RI

Posted Nov 12, 2017
The hotel was clean and conveniently located. There was an issue with the shower, which the staff addressed quickly. Perhaps asign near the shower would be more helpful to other guests. Additionally, the free breakfast was pretty crude, because instant oatmeal and coffee was all that was available at 8am.
Comment from Hotel Management
Nov 12, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with attentive service provided by our staff. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Overbooked

Posted Oct 9, 2017
I was informed at 12:48am, as I was two miles away and had driven almost an hour and a half from Allentown, they were overbooked.
Comment from Hotel Management
Oct 11, 2017 by Hotel Management, Hotel Management
We're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Pennsylvania

One Night Stay

Posted Sep 22, 2017
Pros: Location and having a kitchen
Cons: Kitchen needs to be fully stocked. Very inconvenient to not have the items you need at hand.
Location: There is a community theater called "The Little Theater of Wilke-Barre". Take a hike through Seven Tubs and enjoy cooling off in the tubs.
Good location and friendly staff. All rooms have full kitchens but you must get any utensils, pans, plates, cups, etc. from the front desk. Kitchens are not fully stocked. Only shampoo and soap provided in the bathroom, no conditioner so bring your own. Not even a coffee pot with coffee, cream and sugar. You must go to the kitchen if you want coffee. Maybe you can get these items at the front desk also? Breakfast was prepackaged muffins, granola bars, oatmeal, coffee, tea and hot chocolate. Okay for one night.
Comment from Hotel Management
Sep 23, 2017 by Hotel Management, Hotel Management
Thank you for your overnight stay at our hotel. We are glad you had an overall comfortable experience and that you liked our convenient location. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Being an extended stay most of our guests carry their own toiletries and bath amenities, however, these items are also available upon request at the front desk and always complimentary. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management
3 out of 5
by kim

Posted Sep 12, 2017 on Hotels
No coffee in the morning. Ran out of toilet paper, and no extra roll, lucky there were tissue. Room was clean, but hallways and common area could use a good cleaning.
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, I am sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concerns with my team in an effort to improve our service as well as facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Sep 12, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Thanks for reviewing our hotel. We want all of our guests to enjoy their stay, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
4 out of 5
by kevin

Posted Sep 6, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017 by Manager, Hotel Management
Kevin, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
3 out of 5
by Yvonne

Disappointment

Posted Aug 31, 2017 on Hotels
My family and I booked 2 rooms. The smaller room had obviously been cleaned and was comfortable. The other larger room appeared to have been "prepared" very late and was not clean at all. There was food on a plate in the microwave. We also noticed that the hallways looked unvacuumed.
Comment from Hotel Management
Sep 2, 2017 by Manager, Hotel Management
Thank you for taking the time to share your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. We value your review as it will help us to improve ourselves, and I assure you we will. We hope you will consider us again the next time you are in this area. Sincerely, General Manager