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Reviews of Trupial Hotel & Casino

3.5 out of 5
Trupial Hotel & Casino
Groot Davelaarweg 5, Willemstad

Reviews

8.4

Very Good

Rating 10 - Excellent. 119 out of 302 reviews" "
Rating 8 - Good. 138 out of 302 reviews" "
Rating 6 - Okay. 33 out of 302 reviews" "
Rating 4 - Poor. 8 out of 302 reviews" "
Rating 2 - Terrible. 4 out of 302 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jameson, Noord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hospitality from the frondesk and easy early check on.
Stayed 2 nights in Mar 2024

6/10 Okay

Joshua

Traveled with family
Liked: Cleanliness
The stay was about what was expected for the price point. Plain room in need of a revamp, with limited amenities. The property did feel secure with security on site though. Issue with checkin didn’t help either.
Stayed 1 night in Feb 2024

8/10 Good

Maira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had Fun staying here
Stayed 1 night in Jan 2024
Response from Management on Jan 24, 2024
Thank you very much for your review.We are pleased to hear that you had fun staying with us.

10/10 Excellent

Marcela Juliana Lacroes

Liked: Cleanliness, amenities
Stayed 6 nights in Dec 2023
Response from Management on Jan 24, 2024
Thank you very much for your review.We look forward to welcoming you back soon again.

10/10 Excellent

Dayanand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing
Stayed 4 nights in Dec 2023
Response from Management on Jan 24, 2024
Thank you very much for your review.We look forward to welcoming you back soon again.

8/10 Good

Roderick

Stayed 2 nights in Nov 2023
Response from Management on Jan 24, 2024
Thank you very much for your review.We look forward to welcoming you back soon again.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was good, but unfortunately they did not provide the bus to the beaches, and the taxis in Curacao are the most expensive in the world; there is no Uber.
Stayed 6 nights in Nov 2023
Response from Management on Dec 1, 2023
Thank you for your score. We really appreciate it.We have daily shuttle at 9am leaving to Mambo beach. Indeed taxis are very pricy reason why we recommend guests to rent a car which is approx. USD. 45 daily.

8/10 Good

dubraska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good. The bathroom needs a better ventilation system. And the sink was slow with taking the water down.
Stayed 3 nights in Sep 2023
Response from Trupial Management on Oct 2, 2023
Thank you or your review rating.We will check the bathroom ventilation system and sink water flow. Thanks for letting us know.Hope to welcome you soon again.Best regards

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Trupial Inn Hotel..!
Stayed 7 nights in Sep 2023
Response from Trupial Management on Oct 2, 2023
Thank you or your review rating.We are happy to learn that all as ok with your stay.Hope to welcome you soon again.Best regards

8/10 Good

Hendryck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Trupial Management on Oct 2, 2023
Thank you or your review rating.We are happy to learn that all as ok with your stay.Hope to welcome you soon again.Best regards

8/10 Good

Verousca

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Pieter Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice jotel with old tropical ambiance. Dtaaf is friendly and roo.s are clean. Location in centre of Curacao ideal when you have a car to explore the island from here. Without car you can use complentary bus to go to centrum or beach
Stayed 1 night in Jul 2023

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities
The hotel is in a great location because you can walk to many restaurants, shops, and a pharmacy nearby. There is also a complimentary bus service that will take you downtown or the beach. The rooms themselves were really nice and clean, but it is important to note that there is no option for warm water in the shower. The noise, in my opinion, was the biggest drawback. The rooms are not soundproof, making it impossible to sleep if disrespectful neighbors decide to play music and hang out outside. Additionally, housekeeping is very noisy, and I am not sure if they realize that locals also stay at the hotel and can overhear and understand their conversations.
Stayed 9 nights in Jun 2023

8/10 Good

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is centrally located, quiet and clean
Stayed 6 nights in May 2023

8/10 Good

MILIENE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice and everything was good.
Stayed 5 nights in May 2023

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel property was very clean
Stayed 6 nights in Mar 2023

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Charming hotel spread out over lushly landscaped garden type environment. Staff was exceptionally responsive and friendly. Room was spacious and modern. Could have been a tad cleaner in the bathroom and having bugs near the outside patio door. Didn’t love the fact that parking was scarce at night because of the casino
Stayed 4 nights in Dec 2022

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2022

10/10 Excellent

Corinda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tropical surroundings Employee friendly Clean
Stayed 1 night in Oct 2022
Response from Staff and Management on Dec 13, 2022
Thank you very much for your feedback.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the garden, the tranquilty
Stayed 2 nights in Jul 2022

8/10 Good

Rory

Business traveler
Liked: Cleanliness, staff & service, amenities
Okay for s short stay not in the best location unless you have a vehicle.
Stayed 1 night in Mar 2022

10/10 Excellent

Krystal, BRONX

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property spacious staff was super amazing from front desk security servers gardeners very kind individuals
Stayed 2 nights in Dec 2021
Response from Staff and Management on Dec 27, 2021
Thank you very much for your review. We really appreciate it. Hope to be at your service very soon again.

6/10 Okay

Gilberto

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Location is good, hotel perfect but will say that very dissapointing that i had to wait too long for my room.
Stayed 4 nights in Sep 2021
Response from Reservations department. on Nov 2, 2021
Dear Mr. Gilberto We are sorry to hear that you had to wait long for your room. Our regular check in time is at 3pm. We do our outmost to have rooms ready before that time in order to accommodate our guests that arrives early.

10/10 Excellent

Harold

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Guillermo Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena
Stayed 1 night in Sep 2021
Response from Reservations department. on Nov 2, 2021
Apreciable Sr. Guillermo Muchas gracias por su comentario. Lo esperamos pronto.

10/10 Excellent

Jovanka, Kralendijk Bonaire

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet hotel
Stayed 3 nights in Aug 2021
Response from Reservations department. on Aug 30, 2021
Dear guest, Thank you very much for your rating. We really appreciate it. Hope we will be able to welcome you soon again.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nature
Stayed 3 nights in Jul 2021
Response from Reservations department. on Aug 9, 2021
Thank you very much for your review score. We really appreciate it.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
The cleanliness wasn’t up to par , the restaurant there is pricey and staff in the restaurant show no interest and take forever to acknowledge , the atmosphere is okay.
Stayed 9 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a hotel. Small and private and tucked away from all the hustle and bustle
Stayed 4 nights in Apr 2021
Response from Reservations department. on May 28, 2021
Thank you very much for your review. We really appreciate it. We hope to welcome you soon again

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Restaurant on site was good but expensive
Stayed 4 nights in Apr 2021
Response from Staff and Management on Apr 29, 2021
Dear Guest, We would like to take this opportunity to thank you for your score and review. We really appreciate it!

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2021
Response from Staff and Management on Apr 29, 2021
Dear Guest, We would like to take this opportunity to thank you for your score and review. We really appreciate it!

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2021
Response from Staff and Management on Apr 29, 2021
Dear Guest, We would like to take this opportunity to thank you for your score and review. We really appreciate it!

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021
Response from Reservations department. on Apr 23, 2021
Thank you very much for your review score. We really appreciate it.

8/10 Good

Jorge A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2021
Response from Staff and Management on Apr 29, 2021
Dear Guest, We would like to take this opportunity to thank you for your review score. We really appreciate it!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything the service how the staff treat you.your privacy
Stayed 1 night in Mar 2021
Response from Staff and Management on Apr 29, 2021
Dear Guest, We would like to take this opportunity to thank you for your score and review. We really appreciate it!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was amazing for the honeymoon. Did not want to leave the hotel!
Stayed 2 nights in Dec 2020
Response from Reservations department. on Feb 5, 2021
Thank you very much for your review score. We really appreciate it.

8/10 Good

Nikki, Houston, TX

Traveled with group
Liked: Cleanliness, staff & service
There was no tissue, shampoo & conditioner, and a smaller wash cloth would've been nice.
Stayed 5 nights in Mar 2020
Response from reservations department on Mar 25, 2020
Dear Guest Thank you very much for your score of 4 out of 5. All rooms have a soap/ shampoo dispenser. Stay safe and hope to welcome you soon again.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2020
Response from Irene Ferreira on Mar 25, 2020
Dear Guest, Thank you very much for your score of 10 out of 10. We will share it with our staff and management. Stay safe and hope to welcome you soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Trupial management on Mar 11, 2020
Thank you very much for your review. We really appreciate it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like living in a beautiful garden. Very nice place. Rpms are clean and spacious.
Stayed 2 nights in Feb 2020
Response from Staff and managament Trupial Hotel & Casino on Feb 19, 2020
Thank you very much for your review and comments. We really appreciate it.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property layout is very unique and cultural. Just have to be careful with the mosquitoes. It was overall a nice stay.
Stayed 5 nights in Feb 2020
Response from Hotel Staff & Management on Feb 17, 2020
Dear guest, Thank you very much for your review. We really appreciate it. Best regards, Hotel Staff & Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Staff and Management Trupial Hotel & Casino on Feb 11, 2020
Dear Guest, Many thanks for your review. We really appreciate it. Best regards, Staff and Management Trupial Hotel & Casino

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful proposal looking resort, with lovely veranda with chairs in front of our room
Stayed 7 nights in Feb 2020
Response from Staff Trupial Hotel & Casino on Feb 10, 2020
Thank you very much for your review. We really appreciate it. We look forward for your next visit. Best regards, Staff Trupial Hotel & Casino

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I will recomend it to my friends
Stayed 2 nights in Feb 2020
Response from Staff Trupial Hotel & Casino on Feb 10, 2020
Thank you very much for your review. We really appreciate it. We look forward for your next visit. Best regards, Staff Trupial Hotel & Casino

6/10 Okay

Verified traveler

Liked: Staff & service
Just ok. Was renovated but already looks worn. Good location to get around the island if you have a car. Nice staff. They were very helpful.
Stayed 3 nights in Jan 2020
Response from best regards, reservation departments on Jan 23, 2020
Dear Guest, Thank you very much for your review. We are glad to inform that we will soon start our renovations.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and the property will stay there again I will recommend my family and Friends to stay there
Stayed 11 nights in Dec 2019
Response from Reservations Department on Jan 6, 2020
Many thanks for your review. We really appreciate it. Will share it with our staff. We hope to welcome you soon again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Reservations Department on Dec 27, 2019
Thank you very much for your review. Hope to welcome you soon again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from reservations Department on Dec 27, 2019
Thank you very much for your review. Hope to welcome you soon again

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019
Response from reservations department on Nov 27, 2019
Dear Guest Thank you for your review.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and especially the restaurant bar staff
Stayed 1 night in Nov 2019
Response from Reservations Department on Nov 18, 2019
Dear Guest, Thank you very much for your review and comments. We really appreciate it. We will be glad to welcome you soon again.