Ratings based on 662 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Aug 14, 2017
Rooms were nicely redone and very clean. The hall areas need attention-- new paint and carpet-- they look a bit dated and have a musty smell. I would stay there again.
Comment from Hotel Management
Aug 14, 2017 by BB, Hotel Management
I am glad you enjoyed our newly renovated rooms. We just replaced the hallway carpet and have painted the hallways.
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, HI

Nice Hotel in a charming town!

Posted Jul 6, 2017
Pros: Strawberry Mojitos were so good! the server was really nice during our dinner.
Cons: Beds!
Location: Grand Canyon is the closest location! so nice to visit it!
Wide and nice bedroom and bathroom but really uncomfortable beds! so so soft; we were falling down from them!
Comment from Hotel Management
Jul 10, 2017 by BB, Hotel Management
I am sorry you did not enjoy the beds in your room, they are the highest quality hotel beds. I am glad you enjoyed the mojitos!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Grand Canyon activities

Posted Jul 4, 2017
Convenient to Railway and cafe as well as friendly staff and clean rooms!
Comment from Hotel Management
Jul 10, 2017 by BB, Hotel Management
I am glad you enjoyed your stay. Our staff makes a difference every day and we appreciate their efforts.
1 out of 5
by A verified traveler from ca

Very noisy

Posted May 31, 2017
Next to train railway very noisy. Pillows were not comfortable
Comment from Hotel Management
Jul 10, 2017 by BB, Hotel Management
I am sorry for the train noise. I am surprised you did not like the pillows, we have a couple different kinds on each bed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Pros: Newly refurbished, everything beautiful, clean, new. The hotel gift shop also serves food and has live music at night - really nice place
Cons: nothing
Hotel was busy, but the front desk was so helpful and they worked efficiently and were pleasant in spite of the demand.
Comment from Hotel Management
Jul 10, 2017 by BB, Hotel Management
Thank you for your comment and glad you enjoyed your stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Tempe AZ

Great location!

Posted May 27, 2017
Pros: Cleanest and perfect mattress.
Location: Grand Canyon West Rim!
After explore the Gran Canyon South Rim it is a great location to go to the Grand Canyon West Rim next day.
3 out of 5
by A verified traveler from Kansas City

Not really worth the price

Posted May 24, 2017
Room was clean and comfortable. Just lacking in amenities. I thought the standard for hotels/motels was to have refrigerator and microwave in rooms, but this one had a refrigerator, but no microwave. It also had no continental breakfast. You could pay for vouchers to the Depot Cafe, or you could pay as you go. We chose to pay as we went and are so glad we did. Our family tried going over for dinner one time. A lady tipped us off to go look at the offerings before we purchased anything. That was a lifesaver. It was a buffet with a few salad items, a LOT of empty steam table wells, and a small hunk of beef for carved beef offerings. THAT was it! And it was going to cost us $25/person. Ummm, no thanks! Someone else told us about a steakhouse in town. We tried that instead and were very satisfied. For us, we found the Grand Canyon Railway Hotel to be an overpriced average hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Surprise, AZ

Do Not Disturb...

Posted May 21, 2017
I would have given this five stars because it is a fantastic hotel, and I will return and stay again, however we neglected to put our do-not-disturb sign up and twice housekeeping knocked on our door early in the morning and asked if we needed coffee or towels. If I need anything, I would have asked. We didn't appreciate being disturbed that early in the morning.
5 out of 5
by pari

This traveler left a rating score only Posted May 18, 2017 on Hotels
3 out of 5
by A verified traveler from P

Nice Place but Overpriced

Posted May 18, 2017 on Orbitz
The hotel was beautiful and located conveniently right next to the downtown area. For what we got, the room was wildly overpriced. The room was pretty standard. The indoor pool was freezing. We were very disappointed because we were expecting so much more. The worst part of the stay was the buffet. It was over $25 per person and the food was less than tv-dinner quality. It was a huge rip off. Overall, we love Williams and would visit again but we would not stay here. It was a major disappointment and a waste of money.