Ratings based on 761 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Peoria, AZ

Polar Express

Posted Dec 12, 2017
Location was perfect. Very accommodating for us with twin infants. Thank you for helping make our experience wonderful!
Comment from Hotel Management
Dec 12, 2017 by Barb B, Hotel Management
We are so glad you enjoyed yourselves. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
Great experience and best place to stay for the polar express.
Comment from Hotel Management
Dec 10, 2017 by dmcculloch, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at the Grand Canyon Railway Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Great hotel. Beautiful area, helpful staff and brand new rooms!!
Comment from Hotel Management
Nov 28, 2017 by Vanessa, Hotel Management
Thank you! We are glad you had a good experience and hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Nice, close to the railway

Posted Nov 18, 2017
Great staff, great experience. Beautiful lobby. Indoor pool
Comment from Hotel Management
Nov 19, 2017 by Dia McCulloch, Asst Front Desk Manager, Hotel Management
Thank you for your feedback. We appreciate your staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Amazing

Posted Nov 10, 2017
This was the best stay I’ve had in Williams! Comfortable, clean, beautiful. I will be back!!
Comment from Hotel Management
Nov 14, 2017 by Patty, Hotel Management
Thank you so much! We appreciate your feedback and look forward to your next stay here with us in Williams.!
5 out of 5
Recommended
for Everyone
by A verified traveler from Whittier, California

Good service.

Posted Nov 6, 2017
Good front desk service, also in Spencer's Pub. Comfortable rooms. Very pretty hotel. Nice decor. Only complaint: Not enough handicapped parking. What more can I say?
Comment from Hotel Management
Nov 16, 2017 by Sales, Hotel Management
Thank you for staying with us
4 out of 5
Recommended
for Everyone
by A verified traveler from So Cal

Probably Nicest Place in Town

Posted Oct 30, 2017
Pros: Clean. Quiet. Centrally located.
Cons: Food.
Location: Centrally located. Grand Canyon on north. Great Indian sites to the south. Williams itself is a fun "Route 66" town. Recommend this town.
Everything you would expect in a travel hotel. Clean. Pleasant. Enough room. Buffet meals left a lot to be desired, though. Would definitely stay again and recommend.
Comment from Hotel Management
Nov 14, 2017 by Patty, Hotel Management
Thank you! We do appreciate your feedback. Our staff do strive for excellent service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Good hotel

Posted Oct 29, 2017
Pros: location at the train depot, bar, refrigerator and microwave in the room, comfort
Cons: cleaning staff needs to make sure everything is refreshed, coffee, towels, soaps, etc
Location: The train to the Grand Canyon was fun. Decent restaurants nearby in town
We stayed for two nights and took the train to the Grand Canyon. The front desk was very nice in accommodating our request for a room closer to the elevator. They have a fun, nice bar downstairs with very friendly and efficient staff. The only negative was the cleaning staff, they didn't refresh the coffee bar and we had to go downstairs to get more sugar and cream for our in room coffee.
Comment from Hotel Management
Nov 28, 2017 by Patty, Hotel Management
Thank you for your comments, we appreciate your feedback.
4 out of 5
Recommended
for Families
by A verified traveler from Union Beach, NJ

Jusr returned

Posted Oct 25, 2017
Pros: The decor, the staff, and the pool, spa, and exercise room.
Cons: Read in the first box.
Location: We had a very nice breakfast in a local William's eatery, that the staff member recommended in town.
We only stayed for one day but found the hotel very comfortable and the lobby was exceptionally well appointed. The staff was friendly and helpful. We had dinner in Spenser's Pub, which was the only part of the day that was less than stellar. We were accustomed to wait in order to be seated, but no hostess greeted us. We seated ourselves and it took quite some time for the waitress to take our order, we had to get her attention because she was speaking with other waitresses and the bartender. This was the one thing that I was not pleased with, overall the experience was wonderful.
Comment from Hotel Management
Dec 7, 2017 by Patty, Hotel Management
Thank you for your comments. We do appreciate the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice hotels. Comfortable , clean, friendly staff.

Posted Oct 23, 2017
Very pleasantly surprised by the location. Easy access to historic downtown area . Would be nice if they added room service.
Comment from Hotel Management
Dec 7, 2017 by Patty, Hotel Management
Thank you for your comments. We appreciate the feedback.