Ratings based on 123 Verified Reviews

3.5 out of 5
79% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

A Peace of History, Great People

Posted Sep 29, 2016
We were lucky to find this hotel. It truly is a very special place to stay & represents some very special history in this area. The owner is Very Nice & goes the extra mile to make your stay enjoyable! WILL return in the future. My wife & I are on a three week tour of "the west" & this added to our trip.
Comment from Hotel Management
Oct 2, 2016 by gm, Hotel Management
Thanks for staying with us. We are glad you enjoyed your stay as we work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from B, San Diego

You can walk everywhere in town.

Posted Sep 27, 2016
The owner is working on painting the outside of hotel. It will look nice when done. I felt safe in the area. Breakfast was basic, oatmeal, bangles, fruit. No problem for me. A suggestion to owners, put a picture in the room to make it less bland. I enjoyed my stay in Williams.
Comment from Hotel Management
Oct 2, 2016 by gm, Hotel Management
Thank you for your review and feedback. We are working on theming the rooms as this will add character to each room. Come back and see us to experience the new look. Safe travels
5 out of 5
Recommended
for Everyone
by A verified traveler from Mesa, AZ

Location, Location, Location.

Posted Sep 26, 2016
Pros: Cleanliness, Location and Rich, Owner
Location: Stroll down Route 66 plenty of great shops, restaurants, train station and live bands to entertain during evening outings
Clean room with a new bed. Couldn't ask for a better location, walk to every attraction in town. Rich, owner/manager was very friendly and informative not only about where to eat, must see attractions and night life hot spots but History and photos of Williams. Thanks Rich for making our stay in Williams AZ on Route 66 a memorable visit, also for letting us take two spots with are long bed extended cab Chevy. I'm guessing that in 1930, when the motel was built, vehicles were a bit smaller than our truck. We are looking forward to staying at your Motel again when you finish your renovation paint scheme as it was back in the Route 66 Motels HeyDay. We'll drive my wife's Camaro next tim to not hog up two spots. Oh yeah, Thanks for the 10% off food coupons, free continental breakfast and History lesson.
Comment from Hotel Management
Oct 2, 2016 by gm, Hotel Management
:) thank you for the kind words. We look forward to seeing your Camaro and sharing with you what's new here at the motel. We try our best to make sure you have a memorable stay here at the motel. See you on the next visit to Williams!!!
4 out of 5
by A verified traveler from Coolidge

Will be going back

Posted Sep 4, 2016 on Hotels
My family's trip to Williams was saved by the owner. He had tons of useful information on the area, plus when my cars battery died he was very helpful in getting us on our way. The rooms have tons of historic charm, with modern amenities. Not to mention the rates are one of the best around.
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
Thank you booking your stay here with us. Glad to see the kids enjoy some of the things Williams has to offer! We look forward to seeing you in the future. cheers
1 out of 5
by john

Posted Aug 17, 2016 on Hotels
Comment from Hotel Management
Oct 2, 2016 by General Manager, Hotel Management
We thank you for staying. We don't understand why your review was so bad. Durring your stay you never mentioned to us any issues.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Williams' historic hotel being restored

Posted Aug 14, 2016
Pros: Friendly owner will tell you all about the history of the town and recommend things to do. Nice breakfast in the morning with outdoor gazebo.
Cons: Don't be put off by the parking lot and outside appearance--this historic hotel is being renovated/restored.
This is the oldest hotel in Williams and the owner is in the process of renovating and restoring it. Rooms are clean and modern, and you'll be near all the shopping and restaurants.
4 out of 5
by Ryan

Don't be deterred by the unfinished work

Posted Aug 10, 2016 on Hotels
Owner was engaging and informative. Room has one bed in each room - great with children - and has a little kitchen area and porch putsude. Bathroom was clean and felt new. Breakfast was in the covered "old petrol station" area - different niw, obviously! Only disadvantage was that we were charged for a crib and the owner was reluctant to provide sheets for it - not a problem in the end though.
1 out of 5
by A verified traveler

Got there to be told they had no vacancy!!

Posted Aug 8, 2016
Arrived after a very long drive, with 2 young children to be told Expedia had over booked there were no rooms !!! After the initial shock I went on line and found another Motel, I called Expedia, if this ever happens they have a help team who will find you a room.
Comment from Hotel Management
Dec 21, 2016 by gm, Hotel Management
We kindly explained to you when you arrived and we offered to help you to relocate. Things happen that are our of our control at times and we try to help the best we can but bad reviews aren't warrantied or necessary.
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Great owner; hotel full of history

Posted Aug 6, 2016
We had a great experience at the Grand Hotel! Great owner, lots of interesting history, and good breakfast. We're very happy with our stay.
Comment from Hotel Management
Aug 21, 2016 by gm, Hotel Management
Thank you for choosing to stay with us. We work hard to ensure you enjoy your stay with us.
1 out of 5
by A verified traveler

Posted Aug 4, 2016
Very small rooms, no blankets or hair dryer. In the process of being renovated, but much work is needed.
Comment from Hotel Management
by gm, Hotel Management
we remove the blankets from the rooms in the summer and are available upon request. We are working with an electrican to provide wall fixed hair dryers in each room. Until then they are available upon request. As when we checked you in, please see us if you need anything. You never asked for anything. We are not renovating, we are now painting the exterior since the water restriction was removed. Thanks