Ratings based on 175 Verified Reviews

4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island

Just what I needed.

Posted May 18, 2017
Friendly staff. Room was clean and comfortable and affordable:) TV is small but good quality Room was quiet and I slept well The free breakfast was confusing. No staff in the eating area and most of the buffet was empty. No coffee??? I had to go elsewhere to eat. Overall it was a good room and I'd recommend it.
Comment from Hotel Management
May 19, 2017 by Anita, Hotel Management
Dear Doug, Thank you for telling us about your stay. We are pleased to hear that you enjoyed interactions with the staff and that you were comfortable in your room. Sorry about the confusion with breakfast this morning. A staff member was unable to work this morning and others were doing their best to cover. It was a challenging morning for us. Thank you for your understanding. Thank you for recommending our hotel to other travellers. We hope to see you again and have the opportunity to serve you our deluxe complimentary breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Hotel was good. Some dirt in thr tub corners. Overall nice and would recommend.
Comment from Hotel Management
May 15, 2017 by Anita, Hotel Management
Thank you for taking the time to give us your feedback and recommend our hotel to other travellers.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern BC

Posted May 9, 2017
Pros: Excellent buffet breakfast in the dining room.
Desk staff were very friendly and took care of all our needs.
Comment from Hotel Management
May 10, 2017 by Anita, Hotel Management
Dear Gene, Thank you for the great review and recommendation to other travellers. We are pleased to hear that you enjoyed our deluxe buffet breakfast and that you found our staff friendly and hospitable. Thank you for the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice views from the hotel. Heavenly bed!

Posted May 9, 2017
Pros: Everything
Have stayed here many times and always have a great time. Hot breakfast in the morning and the beds are awesome. The rooms are very quiet for sleeping. Everything you need in a hotel.
Comment from Hotel Management
May 10, 2017 by Anita, Hotel Management
Thank you for taking the time to tell us about your stays with us. We are pleased to hear that you sleep well and enjoy the breakfast provided in the morning. Yes, the views of the mountains and Williams Lake are beautiful from the hotel. We look forward to having you stay with us again. Thank you for the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sooke BC

Nice hotel near stampede grounds

Posted May 2, 2017
Pros: The room was large. Bed was very comfortable. Nicely decorated and very clean.
Location: It isn't far from the Stampede grounds and Scout Island bird sanctuary. Beautiful walk along the trails with lovely birds flying everywhere.
We were there for a family reunion and the staff were very helpful, friendly and accommodating.
Comment from Hotel Management
May 2, 2017 by Anita, Hotel Management
Dear Linda, Thank you for the great review. We are pleased to hear that you enjoyed your stay with us. Our rooms, location and hospitality met your standards and we are pleased to hear that. Thank you for taking the time to tell us about your stay.
1 out of 5
by A verified traveler

never again

Posted Feb 21, 2017
Very noisy hotel. Every word and the passing cars can be heard through the paper thin walls of this hotel. And anyone smoking (anything) in the parking lot will end up in your room through the air ventilation. The woman at the desk was asked to help us with these problems but truly couldn't be bothered. Is that not the entirety of her job?
Comment from Hotel Management
Feb 25, 2017 by Marcia, Hotel Management
We are sorry that despite several attempts, we were unable to meet your expectations during your short stay with us. We strive to have happy guests in our hotel and we will work to address the concerns you brought forward to us during your stay. We wish you all the best in your future travels. Thank you for taking the time to tell us about your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
Rooms was recently renovated and had nice finishes. Access hallways to some rooms are very narrow.
Comment from Hotel Management
Jan 21, 2017 by Marcia, Hotel Management
Thank you for your comments! We also appreciated the renovations and feel our rooms are very comfortable and clean. We do have 3 King rooms on each floor which I believe are the hallways to which you are referring. Yes we agree, those hallways are narrower than those for the other 9 Suites and 39 Queen rooms. The King size beds are preferred by some guests. We welcome you to come back and try a different room with a more open access! Again thank you for taking the time to comment!
4 out of 5
by Joel

Good hotel

Posted Jan 10, 2017 on Hotels
The breakfast had a real ham! Good eggs, good free breakfast.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Joel, Thank you for the great review. We are pleased to hear that you enjoyed our complimentary hot buffet breakfast. We look forward to having you stay with us again.
4 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
welcoming, comfort
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for taking the time to tell us about your stay and for giving us a 4 out of 5 star rating. We are pleased to hear that you found our hotel staff welcoming and that you had a comfortable stay.
4 out of 5
by A verified traveler

Posted Nov 20, 2016 on Hotels
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for a 4 out of 5 review. We look forward to having you stay with us again in the future.