Ratings based on 543 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Glenwood Md

enjoyment

Posted Dec 7, 2017
Pros: convenience to CW
Cons: NA
Location: you name it...
Great staff and quiet room. Great value too. Kaylee at the front desk was MAEVELOUS; the chef divine and Les in the dining room superb. Looking forward to nest visit!
Comment from Hotel Management
Dec 7, 2017 by LW, Hotel Management
Dear arch, Thank you for choosing the Embassy Suites and for the kind feedback. Yes, Kaylee and Les are two of our superstars! I hope to see you when you are back in Williamsburg. Sincerely, Larry
4 out of 5
Recommended
for Everyone
by A verified traveler from Williamsburg, VA

Wedding gift to a couple

Posted Nov 28, 2017
Pros: free breakfast, evening snacks, how the room is set up
Cons: n/a
Location: location of the main road in Williamsburg, va but positioned enough to get to stores and restaurants as well as the colonial Williamsburg and Walmart.
I love the franchise. Never had a problem. I hope I am offered good deals in the future. hotel room clean and suitable.
Comment from Hotel Management
Dec 7, 2017 by LW, Hotel Management
Dear Isaac, Thank you for the feedback from your recent stay here at the Embassy Suites. Keep on the lookout for those "deals"! I hope to see you again soon. Sincerely, Larry
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good location for touring Williamsburg

Posted Oct 10, 2017
A good hotel experience, clean rooms, very friendly staff and the hotel rooms were very quiet even though the hotel was filled with competing soccer teams (7-11 years old). We would stay again.
Comment from Hotel Management
Nov 15, 2017 by LW, Hotel Management
Dear Jess, Thank you for the kind feedback from your recent stay here at the Embassy Suites. I am happy to hear that your expectations were met and that you would return. I hope to meet you when you are back in Williamsburg. Sincerely, Larry
3 out of 5
Recommended
for Everyone
by A verified traveler

Disappointing

Posted Sep 18, 2017
This is the second time I have stayed here, because of its proximity to campus and for the suite style room. The reception/front desk are excellent. The room was generally good quality except for scum on the wall. House cleaning cleaned it after I notified the front desk. The last time I stayed here there was similar sticky grime on the refrigerator handle. Lastly, the bar staff is wholly unpleasant and are more concerned with mopping the floor, whispering between themselves, and counting the evening take.
Comment from Hotel Management
Sep 20, 2017 by LW, Hotel Management
Dear Craig, Thank you for providing feedback from your recent stay here at the Embassy Suites. I would like to sincerely apologize for the cleanliness issue and the service you received at our bar. We have checks & balances in place to insure that no detail is missed, clearly we failed during your stay. As for the bar, thank you for sharing your experience, I will be able to use this as a training opportunity for our team. Thanks again and I hope that you will consider us for your lodging accommodations when you are back in the area. Sincerely, Larry
3 out of 5
by A verified traveler

Posted Sep 2, 2017
Room looked nice but was not fully cleaned between guest. Found popcorn and dried cereal in the room. Also, would not be good for someone who needs internet access for business. We had 3 devices and each kept crashing, our entire 4 night stay. Could not stay connected for more than 15 minutes if we were lucky to connect.
Comment from Hotel Management
Sep 19, 2017 by LW, Hotel Management
Thank you for providing feedback from your recent stay here at the Embassy Suites. I would like to apologize for the lack of attention to detail relative to the housekeeping service, we have checks & balances in place to insure that no stone is left unturned, clearly we failed during your stay. Thanks again and I do hope you will consider our hotel for your future lodging accommodations in Williamsburg. Sincerely, Larry
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the campus of William and Mary

Posted Aug 31, 2017
There weren't any towels in the bathroom and there wasn't a set of sheets for the sofa bed. I didn't realize either until I was getting out of the shower and making the bed to go to sleep. You would think the hotel would make sure there were clean sheets and towels in every room.
Comment from Hotel Management
Sep 19, 2017 by LW, Hotel Management
Thank you for providing feedback from your recent stay here at the Embassy Suites. I would like to apologize for the lack of linens in your room, clearly it was an oversight, albeit unacceptable as we have checklists in place to insure that nothing is missed. I do hope to see you when your travels bring you back to Williamsburg. Sincerely, Larry
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Loved the breakfast!

Posted Aug 28, 2017
Very nice and helpful staff. Rooms were nice. Breakfast was great!
Comment from Hotel Management
Sep 19, 2017 by LW, Hotel Management
Dear Angie, Thank you for the kind feedback from your recent stay here at the Embassy Suites! I look forward to seeing you when you are back in Williamsburg. Thanks again. Sincerely, Larry
3 out of 5
by A verified traveler

Hotel is ok, but staff is very nice.

Posted Aug 27, 2017 on Hotels
Arrived around 9pm. Upon arrival we were greeted warmly but when we got to our room to shower we only had 1 towel and it was a 'hand towel'. I was traveling with my four girls (all 11 years old). They fell asleep at 10:45, yet I could not because the walls are so thin. I could hear every word spoken to the left of us and in the hall ways. Same in the morning. Woke up before 6am because of conversations in the hallways and room beside us. On a positive note they were prompt in bringing us towels later that evening, staff is friendly and breakfast is pretty good. Plenty of it!
Comment from Hotel Management
Sep 19, 2017
Thank you for providing feedback from your recent stay here at the Embassy Suites. I am sorry that you arrived to no linen, we have checklists in place to insure that this doesn't happen, clearly we failed you, I'm happy that it was resolved quickly. Thanks for recognizing our friendly staff and plentiful breakfast. Sincerely, Larry
4 out of 5
by Magdalena

vacation

Posted Aug 24, 2017 on Hotels
People at the front desk were very nice, room was outdated but spacious , internet connection in the room was horrible
Comment from Hotel Management
Sep 19, 2017
Dear Magdalena, Thank you for providing feedback from your recent stay here at the Embassy Suites. I am sorry that your internet connectivity was "horrible". Thanks for recognizing our front desk team, they all work very hard to deliver the very best in customer service. Thanks again. Sincerely, Larry
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Aug 21, 2017 on Orbitz
Great stay. Room was clean. Breakfast was great. We are family if 6 so we needed to use the sofa bed. As to be expected it was incredibly uncomfortable. The kids slept in two double beds which were great. Wish the room had a kitchen but I would recommend anyone else traveling to Busch gardens to stay here.
Comment from Hotel Management
Sep 19, 2017 by LW, Hotel Management
Dear J, Thank you so much for the kind feedback of your recent stay here at the Embassy Suites. I am so happy that you had a "great" time! I look forward to seeing you when your travels bring you back to Williamsburg! Sincerely, Larry