Ratings based on 503 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

I would surely stay here again

Posted Feb 20, 2017
The hotel staff were prepared in handling a down computer system and not being able to issue room cards. Although inconvenient for guests it was workable. Our room was clean and the staff friendly. Convenient to downtown and shopping. I would recommend a room down the hallways, if you like quiet.
Comment from Hotel Management
Feb 21, 2017 by Larry, Hotel Management
Thank you both for your business and your patience during your visit here at the Embassy Suites. I look forward to seeing you when your travels bring you back to Williamsburg. Sincerely, Larry
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
I enjoyed it very much. It was very hard maybe a sign pointing where it located might be helpful. The breakfast was excellent. Very much an enjoyable stay. I liked it very much
Comment from Hotel Management
Feb 15, 2017 by Larry, Hotel Management
Thank you for choosing the Embassy Suites for your lodging accommodations during your recent trip to Williamsburg. I am so happy to hear that you enjoyed your stay very much! Thanks again and I look forward to seeing you when you are back in the area. Sincerely, Larry
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2017
The hotel was very close to Colonial Williamsburg, shops, and restaurants.
Comment from Hotel Management
Jan 13, 2017 by Larry, Hotel Management
Thank you for providing feedback from your recent stay here at the Embassy Suites. I am happy to hear that our location met your needs. Thanks again and I hope to see you when your are back in Williamsburg. Sincerely, Larry
4 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Very good place to stay to visit Williamsburg.

Posted Dec 31, 2016
Pros: See above
Cons: See above
Location: See above
Very nice motel...rooms are spacious and nicely appointed. Seemed quite new. The breakfast buffet is excellent. Lots of choices, hot, clean dining room and hours of operation were convenient. This motel is VERY close to Colonial Williamsburg...takes about 5 minutes to get to the Visitor's Center. The only problem we had was that our room was not cleaned and linens not replaced one day. We were late getting back to the hotel and had to call the desk to get replacement linens. The following day, linens were replaced but no cleaning was done. It WAS Christmas Eve and Christmas Day, but if they are not planning on doing the regular schedule, I would have expected to be told, maybe even at check-in. Otherwise, very good place to stay.
Comment from Hotel Management
Jan 13, 2017 by Larry, Hotel Management
Dear Marsha, Thank you for the feedback from your recent stay here at the Embassy Suites. I am happy for the most part that you enjoyed all that our hotel has to offer. However, I would like to apologize for the lack of housekeeping service you received, I will be following up with our Housekeeping team to determine why you were missed, as this was not our intent. Thanks again and I hope to see you when your travels bring you back to Williamsburg. Sincerely, Larry
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Busch Gardens

Posted Dec 31, 2016
We loved the hotel, specially the hot indoor pool and the happy hour every day from 5.30 - 7.30 pm.
Comment from Hotel Management
Jan 13, 2017 by Larry, Hotel Management
Thank you for providing feedback from your recent stay here at the Embassy Suites. It's always great to hear that guest "loved" our hotel. Thanks again and I look forward to seeing you when your travels bring you back to Williamsburg. Sincerely, Larry
4 out of 5
by britney

Posted Dec 29, 2016 on Hotels
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for choosing the Embassy Suites Williamsburg. I hope that you enjoyed your stay and I look forward to seeing you when your travels bring you back! Thanks again. Sincerely, Larry
4 out of 5
by gerta

Wonderful hotel great staff!!

Posted Dec 23, 2016 on Hotels
I can not compliment the staff enough they are all so friendly and helpful with every need! The rooms are nice. Not the most comfortable bed in the world but then again it's not the savoy! For this hotel our beds were comfortable enough for a good nights sleep. The pool is very nice and warm. No hot tub though that was a bit disappointing. Their breakfast in the morning was fabulous. I just wish it lasted a bit longer. As we are late sleepers and had to set an alarm to make breakfast by 9am since they clear everything away by 930am. But again staff was always so happy and pleasant it made up for the other small annoyances.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Gerta, Thank you for the comments from your recent stay here at the Embassy Suites. Thanks mostly for complimenting our awesome staff, they take great pride in providing great customer service for all of our guests! Thanks again and I look forward to seeing you when your travels bring you back to Williamsburg. Sincerely, Larry
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2016
Very nice stay. Only complaint is that the coffee needs improvement.
Comment from Hotel Management
Jan 13, 2017 by Larry, Hotel Management
Thank you for the feedback from your recent stay here at the Embassy Suites. I am happy that you enjoyed your stay. As for the coffee, we are required by Hilton to provide the brand that is specified, unfortunately there is not much that I can do about that. Thanks again and I look forward to seeing you when your travels bring you back to Williamsburg. Sincerely, Larry
5 out of 5
by A verified traveler

Posted Dec 3, 2016 on Hotels
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for choosing the Embassy Suites for your recent travels to Williamsburg. I hope that you enjoyed your stay and I look forward to seeing you in the future. Thanks again. Sincerely, Larry
5 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for choosing the Embassy Suites for your travels to Williamsburg. I hope that you enjoyed your time here and I look forward to seeing you in the future. Sincerely, Larry