Ratings based on 1,868 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach

The Hotel was beautiful!

Posted Aug 21, 2017
We loved the spaciousness of the rooms and the accommodations that were offered. We were also very pleased with the recommendations of restaurants and coupons provided. Overall it was an awesome getaway.
Comment from Hotel Management
Aug 26, 2017 by JR, Hotel Management
Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Great resort all the comforts of home

Posted Aug 19, 2017
Pros: The service, landscape and rooms
Cons: Maybe a shuttle bus to the park.
Location: Hotel was very close to Busch Gardens Williamsburg.
This was my first time visiting a resort. I was a little nervous but from the moment my family arrived we were pleasantly surprised. The staff were great and very professional. The unit we were in was very spacious and clean. After a long day at Busch Gardens Williamsburg; it was a perfect end and a wonderful retreat.
Comment from Hotel Management
Aug 26, 2017 by JR, Hotel Management
Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Virginia

Posted Aug 17, 2017
Really enjoyed our stay. Loved the call from the front desk telling us not to clean or straighten up anything because we were on vacation and housekeeping would handle everything after we checked out. Priceless.
Comment from Hotel Management
Aug 26, 2017 by JR, Hotel Management
Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team.
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Rough Start

Posted Jul 21, 2017
Be prepared at check in to be pressured into attending a timeshare pitch. Folks seem pleasant at first and turn as soon as they realize you are not biting. They even wanted a $25 deposit if you agree to attend. The pools are nice but the gazebo cabana/bar that they highly advertise never opened the entire time we were there (5 nights). Overall the room was very nice and all major attractions were within a 20 minute drive.
2 out of 5
by A verified traveler from WA

Would not stay at a Diamond Resort

Posted Jun 28, 2017
Terrible service, tried to pressure you to listen to timeshare presentation. Rooms we dirty. Stains on sofa.
Comment from Hotel Management
Aug 21, 2017 by Hotel Management, Hotel Management
Greensprings Vacation Resort is a vacation ownership property. We do provide all our guests the opportunity attend our presentations. Keep in mind our presentations are not mandatory unless stated on your vacation package, and in no way intended to provide a negative experience to our guests.. Diamond Resorts International® would love the opportunity to provide you a memorable vacation in the future.
3 out of 5
by A verified traveler

Great for the families but don't count on the pool

Posted Jun 17, 2017 on Hotels
We had a good experience overall, the room was spacious (2 BR) and clean. Other than the mattress being a bit too hard and spotty wifi had no issues. There are some things to be aware of about the hotel though. The checkout takes longer than it should and then they tell you to stop by concierge to get a "welcome package". Instead of the package I got 3rd degree interrogation like who am I traveling with etc. and eventually just walked out. The hotel pictures show a nice large pool, which definitely affected our decision to stay here. However, this property is very spread out and you might end up on the outskirts where it's not feasible to walk to the pool. Also around 9 pm the pool area gets attacked by the swarms of annoying gnats that makes it impossible to use it. An the indoor pool is so heavily chlorinated that I could not smell anything but chlorine till next day. This is also one of those places that make you sign for the pool towels. If you're traveling with seniors, keep in mind that there are no elevators, so you might want to request a lower level unit.
4 out of 5
by nancy

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jul 8, 2017
Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team.
4 out of 5
by nancy

This traveler left a rating score only Posted Jun 14, 2017 on Hotels
5 out of 5
by Kadian

Great family resort!

Posted Jun 12, 2017 on Hotels
We had an amazing family weekend getaway. The resort was clean and comfy.
Comment from Hotel Management
Jul 8, 2017
Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team.
5 out of 5
by Shawn

Fantastic!!!

Posted Jun 9, 2017 on Hotels
This place is what a resort supposed to be like! These other places that call themselves resort need to take pointers from Greensprings Vacation Resort!! Fabulous place just need improvement with Wifi!!
Comment from Hotel Management
Jul 8, 2017
Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team.