Indoor pool, outdoor pool
Check availability

Reviews of Greensprings Vacation Resort

3 out of 5
Greensprings Vacation Resort
3500 Ludwell Pkwy, Williamsburg, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 546 out of 1003 reviews" "
Rating 8 - Good. 260 out of 1003 reviews" "
Rating 6 - Okay. 83 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Have a great time would luv to come back
Stayed 2 nights in Apr 2024
Response from Cliff on Apr 15, 2024
Thank you Richard! I am so glad you had a nice stay. We look forward to seeing you again.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Apr 2024
Response from Cliff on Apr 15, 2024
Lisa, I am so glad you had a wonderful stay. We look forward to your return.

10/10 Excellent

Charlotte

Traveled with family
Liked: Amenities, property conditions & facilities
Have no complaints. Beautiful, clean and quiet.
Stayed 1 night in Apr 2024
Response from Deb: FD Supervisor on Apr 12, 2024
Thank you Charlotte for being our guest! I am glad to hear you got to enjoy our beautiful resort during your peaceful visit with us!

10/10 Excellent

Thomas

Liked: Property conditions & facilities
We biked down from Richmond. Great place to stay, All great
Stayed 1 night in Apr 2024
Response from Deb: Front Desk Supervisor on Apr 10, 2024
We appreciate the kind feedback! Thank you again for being our guest!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Team was super friendly & property well maintained
Stayed 1 night in Apr 2024
Response from Deb: Front Desk Supervisor on Apr 10, 2024
Thank you for staying with us John! We look forward to next time!

8/10 Good

Sonya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a good fit for my family and the amenities were great!
Stayed 4 nights in Apr 2024
Response from Deb: Front Desk Supervisor on Apr 6, 2024
Thank you and your family for being our guests and enjoying the amenities! We look forward to your next visit!

10/10 Excellent

Mark

Good stay
Stayed 2 nights in Apr 2024
Response from Deb: Front Desk Supervisor on Apr 6, 2024
Thank you for being our guest; happy to hear you had a good stay with us!

6/10 Okay

Kathy

Disliked: Cleanliness, amenities
Average resort, at best. The room/condo was cleanish. Carpet was very wet in places, floors were dirty.
Stayed 2 nights in Apr 2024
Response from Deb: Front Desk Supervisor on Apr 6, 2024
Thank you for your feedback. I apologize about any inconveniences experienced. We hope to have the opportunity to provide a better time with us in the future.

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like Greensprings or Powhatan properties….been staying there for years. Great staff when checking in and rooms are always clean and comfortable!
Stayed 3 nights in Mar 2024
Response from Cliff on Mar 28, 2024
Hi Kenneth, Thank you for your continued support of our Williamsburg properties. I am so glad you had a wonderful stay. I will share your comments with our team.Cliff ReynoldsGeneral Manager

10/10 Excellent

Teonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's such a peaceful place. it was nothing short of amazing.
Stayed 3 nights in Mar 2024
Response from Deb: FD Supervisor on Mar 12, 2024
Wonderful to hear! Please be our guest again soon!

10/10 Excellent

JAMIE

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and convenient for the location.
Stayed 1 night in Mar 2024
Response from Deb: FD Supervisor on Mar 12, 2024
Thank you so much for visiting Jamie; we look forward to your next visit!

10/10 Excellent

Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
We have always enjoyed our stay at Green Springs.
Stayed 2 nights in Mar 2024
Response from Deb FD Supervisor on Mar 10, 2024
So glad you enjoyed your visit! We look forward to next time!

10/10 Excellent

Alanda

Stayed 7 nights in Feb 2024
Response from Cliff on Mar 28, 2024
Dear Alanda,Thank you for choosing the Greensprings Resort for your stay in WIlliamsburg. We look forward to your return.Cliff ReynoldsGeneral Manager

2/10 Terrible

ashaki

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soon after checking in my girlfriend stepped on a 3-inch rusty nail that was protruding from the flooring in the walkway to the kitchen. We immediately reported this to the staff that was on duty at the time. The front desk agent seemed like he could care less. It was also reported to the front desk staff on the day of checkout and was advised that a member of management would be contacting us. It's been over a month and no one has called us. I would not recommend this property due to this experience. Luckily for us and them, my girlfriend was up to date on her tetanus shot and the puncture did not get infected.
Stayed 1 night in Jan 2024
Response from Deb FD Supervisor on Mar 10, 2024
I greatly apologize for this injury and how it was handled during your stay. You may still be entitled to compensation if you'd like to contact the property to speak with higher management

10/10 Excellent

Talisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great overall. Im not sure if we were near the house keeping or not but someone constantly walked the floor all night thumping and bumping. The staff and maintenance were awesome. We had two situations and they came right away to take care of us. Truly pleased! Will come back again for sure
Stayed 2 nights in Mar 2024
Response from Harry Front Office Manager on Mar 5, 2024
Thank you for your feedback! At Greenspring's Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

2/10 Terrible

Tywan

Disliked: Cleanliness, amenities
There was mouse dropping everywhere we looked and the cleaning wasnt properly done, we had little children with us ages 2 and 7.
Stayed 2 nights in Mar 2024
Response from Harry Front Office Manager on Mar 5, 2024
Thank you for taking the time to share your review. We are extremely sorry to note your disappointment with your recent stay with us and understand that how your experience was dealt with was not to the usual high standards we strive to provide for our guests. Please feel free to reach out to one of the managers to discuss further. We do hope to see you at one of our resorts in the future and wish you all the very best with your future travels.

10/10 Excellent

woody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Harry Front Office Manager on Mar 5, 2024
Thank you for your feedback! At Greensprings Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

6/10 Okay

Karyn

Stayed 2 nights in Mar 2024
Response from Harry Front Office Manager on Mar 5, 2024
Thank you so much for sharing your feedback about your vacation at Greenspring's Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. All of our Team Members here look forward to welcoming you in the future!

8/10 Good

John

Traveled with group
Nice Resort
Stayed 2 nights in Mar 2024
Response from Deb FD Supervisor on Mar 4, 2024
Thank you for being our guest!

8/10 Good

Pernell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Oct 2023
Response from Deb FD Super on Mar 3, 2024
Thank you for staying with us!

10/10 Excellent

JaNay

Liked: Cleanliness, amenities
My Place didn’t have small Towels. But I look forward to coming back hoping for a better experience
Stayed 2 nights in Feb 2024
Response from Deb - FD Supervisor on Feb 26, 2024
I greatly apologize for the inconvenience of not having hand towels/wash cloths. We are working diligently to correct the shortage concern for those linens. We hope to provide a much smoother experience on your next visit. Thank you again for being our guest

2/10 Terrible

Ginger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highlights of this property say “family friendly”. Multiple parties in the complex we were in. Loud, obnoxious, no parking available because of the parties. People were parking on the road. Notified front desk, nothing changed. Loud music, lots of foot traffic in and out of the complex, with slamming doors. Unable to sleep due to all the noise. Will not stay here again.
Response from Deb - FD Supervisor on Feb 26, 2024
I greatly apologize for that poor experience. We abide by mandated quiet hours and security will address noise complaints, concerns of large parties, parking, etc. If you would like to further speak with Security Management due to your concerns not being fully addressed, please contact the resort to set up a follow up meeting. Thank you

2/10 Terrible

Erika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took multiple people and almost an hour because clearly front desk are not trained. I have stayed here for years and this has never been an issue until recently. I checked out two weeks ago and my deposit is still being held, not sure who isn’t doing their job but my ticket is not closed out because I still haven’t gotten an email saying my ticket was closed out so therefore my deposit it being held. Sloppy and disappointing. They lied to some older ppl telling them there wasn’t a first floor option for them when the resort was EMPTY and you could tell there were plenty of rooms available in obvious units because no cars were there day or night. Stating to dislike this resort. Maybe that’s why they didn’t upgrade to Hilton
Stayed 1 night in Feb 2024
Response from Harry Front Office Manager on Feb 24, 2024
We understand the importance of efficiency and we apologize of any inconvenience upon check in. It is never our intent to present a negative experience. We appreciate your choice to stay at Greenspring's. The security deposit was released upon checkout and you should contact your financial institution to follow up regarding this situation as we do not hold security deposits past the checkout day. Thanks.

6/10 Okay

Tiara

Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from Harry Front Office Manager on Feb 24, 2024
Thank you so much for sharing your feedback about your vacation at Greensprings Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. All of our Team Members here look forward to welcoming you in the future!

8/10 Good

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Staff was great
Stayed 2 nights in Feb 2024
Response from Deb - FD Supervisor on Feb 20, 2024
Thank you so much Colette; we appreciate you being a guest with us!

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay very clean. The reason for the four star overall rating is because it states there are an arcade/game room however there was not. My boyfriend and I are kids at heart and that is one reason I got this place. We were kinda heartbroken but we still had fun
Stayed 2 nights in Feb 2024
Response from Deb- FD Supervisor on Feb 19, 2024
Thank you for your review. I apologize with that discrepancy. We are in the process to have that feature be edited to reduce this confusion. We appreciate you staying with us!

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great indoor pool.
Stayed 1 night in Feb 2024
Response from Deb - FD Supervisor on Feb 18, 2024
So glad you enjoyed the indoor pool, Lisa! Thank you for visiting!

10/10 Excellent

Niecy

Liked: Cleanliness, staff & service, property conditions & facilities
I give excellent ratings for the property and the staff (i.e. front desk, hosekeeping, maintenance, security, management & etc.). In my opinion Greensprings Resort it's a hidden treasure that I discovered last year and this is my second year visiting this beautiful Resort.
Stayed 7 nights in Jan 2024
Response from Deb FD Super on Feb 11, 2024
Thank you so much for staying with us! We hope to see you again!

8/10 Good

James M

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Deb FD Super on Feb 4, 2024
Thank you for being our guest! We look forward to your next stay!

10/10 Excellent

Omodolapo

Liked: Cleanliness, staff & service, property conditions & facilities
My experience here was awesome, however I never got back my $140 dollar deposit till date and that left a sour taste in my mouth. But as regards the facility it was awesome.
Stayed 1 night in Dec 2023
Response from Deb FD Super on Feb 3, 2024
Thank you for your feedback. We appreciate you being our guest. If the 140 return was from attending a marketing presentation, the vouchers are always processed at the end of your stay to clear any confusion. We look forward to your next visit!

2/10 Terrible

Christina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We waited a hour to get checked in the room. The water did not get hot the entire time. The guy tried to say we over filled the bath tub and it leaked downstairs which that is not true because the water would not even get hot to use the tub. It was suppose to be a spa bath which was not had a water little fountain. Was not happy at all about all of this
Stayed 2 nights in Jan 2024
Response from Deb - FD Supervisor on Jan 28, 2024
Thank you for providing feedback regarding your stay. I greatly apologize for these issues. If you would like to speak to management regarding, please contact the resort to arrange a follow up.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Deb FD Super on Jan 25, 2024
Thank you for being our guest!

8/10 Good

Christopher

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Deb FD Supervisor on Jan 21, 2024
Thanks for staying with us! We hope you enjoyed your visit.

10/10 Excellent

Astrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and immediately responded to our requests. It was clean and everything worked.
Stayed 3 nights in Jan 2024
Response from Deb FD Supervisor on Jan 21, 2024
Thank you for being a guest with us & providing feedback. We hope to see you again!

10/10 Excellent

Tias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2024
Response from Deb FD Supervisor on Jan 21, 2024
Thank you for the feedback! Happy to hear you enjoyed the location on our resort in beautiful Williamsburg VA

10/10 Excellent

Cecilio

Stayed 4 nights in Jan 2024
Response from Deb FD Super on Feb 6, 2024
Thank you for the positive feedback; we appreciate you being our guest!

8/10 Good

Marquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Harry Front Office Manager on Jan 16, 2024
Thank you so much for sharing your feedback about your vacation at Greensprings Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. All of our Team Members here look forward to welcoming you in the future!

10/10 Excellent

Nicole, Ahoskie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Deb - FD Supervisor on Jan 12, 2024
We appreciate the review! Thank you for being our guest!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been choosing Greensprings by Diamond Resorts for over 5 years now. There is plenty to do at the resort with the indoor/outdoor pool, mini golf, and tennis courts. Also depending on which building you’re staying in, you may have views if the main golf course! A added plus. This was my first visit since the pandemic and it continues to be my favorite. The staff is friendly, but my favorites are the open floor plans - very large to accommodate all guests, quiet complex, close to Busch Gardens 15 minute drive, and fair pricing. I recommend and will be returning come summer!
Stayed 2 nights in Jan 2024
Response from Deb FD Supervisor on Jan 8, 2024
We are so happy you have previously and continue to enjoy your visits with us! Looking forward to seeing you in the summer!

6/10 Okay

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee maker ruined our morning. Not only was the coffee provided disgusting but also the coffee maker had not been cleaned and therefore made our home brough coffee taste horrible.
Stayed 1 night in Jan 2024
Response from Deb FD Supervisor on Jan 8, 2024
I greatly apologize for those inconveniences experienced during your stay.

2/10 Terrible

Darnell

Traveled with partner
Disliked: Staff & service
Unable to sleep at all
Stayed 1 night in Jan 2024
Response from Deb FD Supervisor on Jan 8, 2024
My apologies for your family not being able to rest during your recent visit. If you plan to visit again, please let us know if you need an additional items to make you more comfortable or to address any noise complaints. Thank you again for being our guest

2/10 Terrible

Carrie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We left notes about this with Alex along with my phone number for a manager to call, and I haven’t heard from anyone. The beds are so hard they are unsleepable. They offered foam bed toppers, we got two, and had to make it work given the timeframe and schedule we had to keep. We were in pain every morning. Then there were roaches in the kitchen. I was able to kill one and take a picture of it, but the other one got away. The soaker tub was dirty. The cabinet doors in the bathroom and kitchen needed repair and looked like they were ready to fall off. The coffee packets were stale. There was zero outdoor lighting anywhere near where we had to park, which is just dangerous. We were planning our wedding in April and were hoping to stay at Greensprings at that time, now, there is no way we will stay there again.
Stayed 4 nights in Dec 2023
Response from Deb FD Supervisor on Jan 8, 2024
My deepest apologies about your poor experience. I will do all I can to assist in escalating your follow up request to management. Please give the resort a call if you would like to still speak to management to have your concerns & experience addressed: 757-253-1177 Ext: 23727 (front desk)

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from Deb FD Supervisor on Jan 28, 2024
Thank you for the positive feedback!

8/10 Good

Lisa

Traveled with partner
Tub wasn’t clean saw a couple of roaches, but I love the getaway
Stayed 3 nights in Dec 2023
Response from Deb FD Supervisor on Jan 8, 2024
I greatly apologize for those issues you encountered. We will do our best to correct any issues brought to our attention if they should arise on your next visit. We appreciate you being our guest!

10/10 Excellent

Starlet

Stayed 1 night in Dec 2023
Response from Deb FD Supervisor on Jan 8, 2024
Thank you for staying with us!

8/10 Good

William

Stayed 2 nights in Dec 2023
Response from Deb FD Supervisor on Jan 8, 2024
We appreciate the positive feedback, thank you!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas get-away
I gave this trip to my daughter and her husband for a Christmas get-away. They stated that they had a wonderful time and would like to return
Stayed 1 night in Dec 2023
Response from Harry Front Office Manager on Jan 7, 2024
Thank you for your feedback! At Greensprings Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Harry Front Office Manager on Jan 7, 2024
Thank you for your feedback! At Greensprings Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time.
Clean, spacious rooms and great facility! Overall great experience. When I first arrived at my room the sheets on the master bed were found to be badly stained. The front desk was very responsive to providing replacement sheets. The only other negative was during check in. The clerk described how Hilton hotels soon to be taking over the site. I asked for the availability of Hilton Honor points, but was told they were not yet available. No problem. Immediately after checking in, the concierge offered me 50,000 Hilton Honor points if I sat through a sales presentation. I feel that this is very inconsistent. Either offer points or don't. Again overall good experience with my stay.
Stayed 2 nights in Dec 2023
Response from Harry Front Office Manager on Jan 7, 2024
Thank you so much for sharing your feedback about your vacation at Greensprings Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. I do apologize as we are in the process of fully branding with Hilton. The concierge/marketing team works as a separate entity when it comes to issuing points. We hope we have the opportunity to welcome you back in the future! Thanks for staying with Greensprings Resort!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Deb FD Supervisor on Jan 8, 2024
Thank you for the 5 out of 5! We appreciate your review. Thanks for being our guest!