Exterior

Reviews of Clarion Hotel Williamsburg I-64

2.5 out of 5
Clarion Hotel Williamsburg I-64
3032 Richmond Rd, Williamsburg, VA

Reviews

5.8
Rating 10 - Excellent. 109 out of 774 reviews" "
Rating 8 - Good. 148 out of 774 reviews" "
Rating 6 - Okay. 182 out of 774 reviews" "
Rating 4 - Poor. 161 out of 774 reviews" "
Rating 2 - Terrible. 174 out of 774 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I made confirmed reservations at this property 2 months ago for a suite (king bed, pull out sofa, and larger room) Upon arrival I was informed that there were only 2 such rooms and both of them had been given to other guests. No apology. They just kept repeating too bad, we don't have that room. I suggested they provide me with 2 smaller adjoining rooms for the same price. The desk agent made a call to the manager who agreed that would be a good solution. So, a very negative situation resolved in a positive manner. The hotel itself is very run-down and in disrepair. Our room was clean and comfortable, but the wallpaper was peeling off the wall and there was mold. I come here every year to watch a dog show, and I noticed that many of the exhibitors were now staying elsewhere. The restaurant on the premises is surprisingly good for lunch and the staff is great!
Response from s on Mar 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. We apologize for the inconvenience caused to you. we are happy to inform you that will start major renovations by end of this May and completing by end of this year. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Clarion Hotel Williamsburg I-64

10/10 Excellent

Pernell

Stayed 1 night in Jan 2024

8/10 Good

Dulani

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Michelle, New Bern

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Easy check-in checkout. Clean room. Quiet. Nice desk staff.
Stayed 1 night in Dec 2023

6/10 Okay

katherine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed was comfortable. Room was clean however needs updates. the refrigerator was not in the room. Hallway carpet is stained and does not smell too good but our room smelled fine. Shower was good and place was quiet when we were there on Back Friday. Convenient location to the colonial village and visitors ctr. Also convenient to lots of shopping and restaurants. Price was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra, District Heights

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and contained both a microwave and a refrigerator. Easy to get to my destination, I was there to bowl in a bowling tournament. Convenience all the way round.
Stayed 2 nights in Nov 2023

4/10 Poor

Dave

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and smelly. Breakfast terrible. I would rate AVOID unless it is really cheap.
Stayed 3 nights in Oct 2023

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from s on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Gm on Oct 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

4/10 Poor

Pam

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend staying here and we will not ever go back
Stayed 2 nights in Oct 2023
Response from s on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64.

10/10 Excellent

Shaunessy

Liked: Staff & service
Convenient friendly staff and easy fast checkin process
Stayed 1 night in Sep 2023
Response from Gm on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

10/10 Excellent

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff even though it was a last minute reservation they were Happy to accommodate us and our pet at a affordable price, the room was clean and the bed was comfortable everything was excellent
Stayed 2 nights in Oct 2023
Response from Gm on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

2/10 Terrible

Teresa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldnt stay here
Stayed 2 nights in Oct 2023
Response from Gm on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64.

8/10 Good

Rhonda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The guest services (possibly owners) were very nice, friendly and accommodating. The building is a good one, just needs completely renovated to get rid of musty smells.
Stayed 1 night in Oct 2023
Response from Gm on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

4/10 Poor

Leonetta

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The first room I was in Hair everywhere( bed pillows sheets the bathroom floor sink tub ) old food on the second bed dirt spots on the white linen curtains and the site outside of the window was disgusting. The second room they moved me into was just about the same the housekeeper they sent up with the key to the new room took the towels from the bathroom used them to wipe up the floor from whatever trash and hair and also the the sink. The hallways smell of marijuana smoke and disgust. On the second floor the ceiling above the drink and ice machine was open like it may have a a leak the building is just horrible I will never stay there again.
Stayed 2 nights in Oct 2023
Response from s on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64.

4/10 Poor

William

Traveled with partner
Charge my credit card before I got there room had some bugs in bathroom
Stayed 1 night in Oct 2023
Response from s on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64.

4/10 Poor

Margaret

Traveled with family
Disliked: Property conditions & facilities
ADA room. No blow dryer, no phone, no blankets on the bed. No internet connection. Smell of smoke and weed permeates. Hotel definitely needs updating
Stayed 4 nights in Oct 2023
Response from gm on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64.

10/10 Excellent

Kazim

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023
Response from Gm on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

6/10 Okay

Joshua

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches, all on the walls and on the bed
Stayed 1 night in Oct 2023
Response from gm on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64.

4/10 Poor

Tia

Stayed 1 night in Oct 2023

6/10 Okay

Hekmet

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from s on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
To say this place is dirty is an understatement! I will not stay here again!
Response from gm on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64.

10/10 Excellent

Bobby

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gm on Oct 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

4/10 Poor

kristy

Disliked: Cleanliness, property conditions & facilities
Bedding & linens were stained. Sheets had hair on them. Walls and tubs were stained. This hotel needs to be updated.
Stayed 1 night in Oct 2023
Response from Gm on Oct 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Clarion Hotel Williamsburg I-64

4/10 Poor

Marlon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

10/10 Excellent

RHONDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

4/10 Poor

Lilia

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great staff. Too bad owner of property doesn't think it's important to keep up with the property. Very out dated to the point were vents would not turn off and outlets would not work. I feel that there's a huge fire hazard at this hotel. They changed my room twice due to the vent in bathroom not turning off. Breakfast could be a little better. Waffles were fresh. Eggs and sausage were very cold. Staff were smoking right outside the door where breakfast was being served. Not ok! I wont be staying here again. I noticed there were s few bad reviews months ago and I believe they had enough time to correct the issues. I usually dont ever post any negative comments about anything. But I was pretty frustrated to see how any owner that took owner ship of this facility can't see how much work is needed and just repair the issues for sake of there clients.
Stayed 2 nights in Oct 2023
Response from V on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

8/10 Good

Taylour

Traveled with partner
Liked: Property conditions & facilities
Liked the food truck near by
Stayed 1 night in Oct 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

4/10 Poor

Samantha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on Expedia are no where close the actual hotel. The rooms were very outdated and dirty. Carpet needs vacuumed. Bathroom tub was fixed with vinyl cove base that you use on the floor in grocery stores. No comforter on beds. Just sheet. If the walls and hallway were just painted it would look so much better. If the rest of the hotel looked as nice as the entrance it would be good. Also, restaurant said open until 11pm but closed at 9pm. We had planned on getting an appetizer and drinks but had to walk to Outback.
Stayed 1 night in Oct 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was definitely not worth the money this hotel was dated and smell funny
Stayed 1 night in Oct 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

2/10 Terrible

Cherryann

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible. It was dirty. The rooms smelled like cigarettes and it was a nonsmoking room. I saw two rooms and both of them smelled like cigarettes and sheets was dirty and I saw roaches. I would never come here again. I didn’t even stay. I got a refund cause it was so nasty I couldn’t stay here with my husband.
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

6/10 Okay

SANDRA

Stayed 3 nights in Sep 2023
Response from s on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64.

4/10 Poor

Charles

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

4/10 Poor

Patrick

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointing
Sink was filthy upon arrival from last guest, and turned out to be due to it being clogged, couldn’t connect to the Wi-Fi, saw a roach in the sink and one of the doors to a stairway, overall not a clean hotel.and a bad odor. I will not stay here again, despite the cheaper cost and I liked the Jolene bar. I guess you get what you pay for.
Stayed 2 nights in Sep 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service
Very nice people just needs to be updated
Stayed 3 nights in Sep 2023
Response from Gm on Sep 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Clarion Hotel Williamsburg I-64

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Paid for 2 nights got refunded on 2nd night and left after sleeping or should I say not sleeping on the extremely hard mattress, more like plywood. The 1st room we were assigned had broken non operational locks on the door into next room so we moved. The continental breakfast was a brown bag with Walmart donuts. The elevator on 4th floor had an out of order sign but after using the stairs learned there was another elevator working but the sign did not say, to use that one, so we used the steps. Wallpaper was coming off and was stapled back up. Just all round really bad experience. Plenty of good hotels but you get what you pay for hard lesson on this one, always read reviews.
Stayed 2 nights in Sep 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

4/10 Poor

Caprice

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

8/10 Good

LaTrese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from S on Sep 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Clarion Hotel Williamsburg I-64

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from GM on Sep 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

10/10 Excellent

Melissa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I loved the staff very helpful. I didn't like that it wasn't up to date. Everything just needs to be updated
Stayed 6 nights in Aug 2023
Response from GM on Sep 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Clarion Hotel Williamsburg I-64

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs to be updated the outside and the inside.. things just need to be updated everything else was fi⅚
Stayed 3 nights in Sep 2023
Response from s on Sep 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,Clarion Hotel Williamsburg I-64

6/10 Okay

julio

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Don’t like breakfast. Odors inside the hotel not good. Smell like cigarettes and weed.
Stayed 2 nights in Sep 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

10/10 Excellent

ASHLEY

Traveled with family
Liked: Cleanliness
Perfect for a place to sleep that was reasonably priced especially for a holiday weekend. Close to the outlets and downtown Williamsburg. Hotel was not the cleanest looking and could definitely be upgraded but as I said it was perfect to lay our head for the night. The staff was quick with checking in and was pleasant.
Stayed 3 nights in Sep 2023
Response from Gm on Sep 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Clarion Hotel Williamsburg I-64

4/10 Poor

angela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty,water bugs was in my room,will not be back
Stayed 2 nights in Sep 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64

8/10 Good

Will

Stayed 1 night in Aug 2023
Response from Gm on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Clarion Hotel Williamsburg I-64

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service
I like it cuz it's affordable and the front desk was very friendly and worked with me
Stayed 3 nights in Aug 2023
Response from S on Sep 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Clarion Hotel Williamsburg I-64

4/10 Poor

Terry

Disliked: Amenities, property conditions & facilities
The room was dated. I didnt get the room i booked
Stayed 1 night in Sep 2023
Response from V on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Williamsburg I-64. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,Clarion Hotel Williamsburg I-64