Ratings based on 54 Verified Reviews

4.0 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Billabong residence inn

Posted Dec 22, 2016
Parkibg layout was awful. Room was ok. Cosmetics were in need of help. Needs some maintenance. Ran out of hot water the first day. which means no redundancy. Get someone to look at that. Design flaw probably.
Comment from Hotel Management
Dec 26, 2016 by Manager, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Williamsburg. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience you experienced during your stay with us. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
3 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, Georgia

Nice location and pet friendly

Posted Dec 14, 2016
Pros: The location to Colonial Williamsburg, shopping and restaurants was excellent. Off the main street making for a very quiet location.
Cons: The hotel was clean but it could use some updating.
Location: Location was great and tons of things to do and see within a short drive.
The staff at this hotel are very nice and friendly. Each evening offered a nice treat and kept the coffee fresh and hot. I liked that the hotel manager came around during the complimentary breakfast and greeted the guest. We had a two bedroom, two bathroom suite and it met our needs as a family. Also was comfortable for my French Bulldog which is part of my family :)
Comment from Hotel Management
Dec 15, 2016 by Manager, Hotel Management
Thank you for taking the time to share your comments. I have shared your comments with the Hotel's management team as we continue in our ongoing efforts to improve the service we offer our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dunkirk, NY

Busch Gardens and Water Country USA

Posted Aug 30, 2016
Pros: It's location
Cons: I've stayed with other Residence Inns and the morning breakfast during our stay fell a little short of our expectation
Location: Busch Gardens, Water Country USA, Colonial Historical Williamsburg, Jamestown Settlement, 1 hr drive to Virginia Beach, Shopping, BBQ everywhere!
It was a great hotel for our 4 night stay. We drove to Williamsburg from Western New York to enjoy our annual passes to Busch Gardens and Water Country USA. The location was ideal in that the parks were a 15 minute drive (with traffic time and parking), ample supply of restaurants, outlet shopping, movie theater, gas station and a food lion all on the same strip the hotel is on. It was a fantastic stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Nice spacious and clean rooms.

Posted Aug 6, 2016
Nice hotel near plenty of restaurants Fifteen min from Busch Gardens. Great staff and good complimentary breakfast.
2 out of 5
by A verified traveler from Ashburn VA

Mixed Review - Overall Disappointing

Posted Jul 16, 2016
Pros: Wireless, breakfast choices, large clean room.
Cons: Have a room checklist that covers all room features. Test.
Location: Liked Water Country USA, about 15 minutes away.
Our stay was on July 2, 2016. The Good: Large clean room with several amenities. Wireless was fast. Where improvements are needed: The kitchen and shower faucets did not work - you would expect that staff would have checked this before letting customers in. We called to have both fixed. Shower repair was made - took an hour of repair man in and out of the room. The kitchen faucet needed parts - never fixed during our stay. When we checked out - we filled out the review card, and asked for an adjustment to the fee. Desk management said there was nothing they could do at the time since we booked through Expedia. Management took my email information and promised to get back. Two weeks later - no contact. For the price and Marriott reputation - disappointing stay. We will not return.
Comment from Hotel Management
by Guest Services, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Williamsburg. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for guest issue you experienced during your stay with us. We have shared your feedback with the appropriate hotel management team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Williamsburg.
2 out of 5
by A verified traveler from baltimore, md

Had issues with cleaning

Posted Jul 10, 2016
Staff did not automatically clean room and collect trash. Also, Marriott would not consider awarding rewards for this stay and the one back in March since we booked it through Expedia and not directly with them. They mentioned they would have matched the price on Expedia...so what is the issue? They would still get the same amount of payment! I think Marriotts rewards program is a fake!!!
Comment from Hotel Management
Jul 18, 2016 by Area Asst GM, Hotel Management
Please accept my apology for the Housekeeping issue you experienced during your recent stay with us. I will be sharing your comments with our management team.
3 out of 5
Recommended
for Everyone
by A verified traveler

Few small problems undermine a really nice room.

Posted Jan 6, 2016
Checked into the hotel about 730pm on Sunday night. The room was very large and clean but had a few irregularities in the bathroom. Clearly someone had worked on the toilet, they had left the cover off the tank. I found out after using it, the lever didn't work. I went to wash my hands and found a bat of soap already open and in the dish. I looked at the toiletries dish to see...nothing. I tried to call the front desk, but my phone didn't work. Staff was very apologetic and did attempt to fix the problem, but when I returned to my room, the phone still did not work, and I had toiletries, but it was 3 bottles of conditiner!
2 out of 5
by A verified traveler

Overbooked

Posted Jan 3, 2016
Got to hotel and was told they were overbooked. Took time to even speak to front desk because another guest was complaining about being assigned a room with another family already in there. Reservation nightmare. Had to sit on phone with Expedia for an hour to get a backup room identified. If you travel around a holiday, beware and triple check the reservation with the hotel!
3 out of 5
by A verified traveler from N C

Christmas break

Posted Jan 1, 2016
I alway book a Marriott hotel because they are smoke free . As I walked up to the entrance of this hotel there were two people outside the door smoking and the room was in need of minor repair and neede more towels and bedding
Comment from Hotel Management
Jan 6, 2016 by Manager, Hotel Management
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you experienced during your stay with us. We have shared your feedback with the appropriate hotel management teams to ensure that these issues are corrected moving forward..
5 out of 5
Recommended
for Everyone
by A verified traveler from va

Clean,comfy

Posted Dec 21, 2015
The key did not work at first. I had to go to lobby again with my kids and luggages.but overall It was Great. quality wise satisfied.